Sunbeach Hotel & Resort

It's a must do holiday. Staff are wonderful and location excellent. The weather was perfect will definately return. Roots trip a wo derful experience pity about flights though enter air not an. Operator I would choose

We stayed in February and were lucky to be put in block 2, having booked with the Gambia Experience we were told last year that their clients always had the best rooms in the hotel. However this year some of the Gambia Experience customers were not as lucky and were put in rooms that weren't quite as good as ours. Some guests were even put in an adjoining hotel for a few nights as the hotel was fully booked and there weren't enough rooms available. The rooms are clean and basic and any problems you have with the rooms are quickly rectified if you see your rep. The food is still good with plenty of choice for all tastes. I don't think the restaurant service was quite as good though as sometimes we were waiting quite a while for our drinks orders to be taken, this was probably due to the fact that the hotel was fully booked. Our main gripe was the poor service provided by the reception bar staff and the beach bar staff, the reception staff seemed incapable of taking an order of 4 coffees without getting it wrong each time, the beach staff were conspicuous by their absence. We were only asked twice in a week if we wanted to place an order for drinks. I went to the bar a minute before 10am and was told that the waitress would bring my water to me on the beach. The water never materialised and I had to get it myself. Strange as the waitress was serving the couple in front of me with water! The drinks are pretty appalling as well, we take our own gin to mix with the tonics and creme de cassis to mix in with the wine. The evening entertainment could be improved. It used to take place down near the beach bar with a proper stage but it has been moved up to the restaurant now. Hardly anyone danced whereas last year there were loads up dancing. There were a couple of nights of drum and dance groups and a couple of nights of a lady singing. It was over pretty quickly and nothing really happened after 10pm. Despite our gripes we had a good time and most of the staff are friendly (the female staff aren't as friendly and a little subdued). They work hard and do their best to make your stay as enjoyable as they can. We hope to return next year for lots of hot weather and smiles!