Dreams Palm Beach Punta Cana

Had a wonderful time especially would like to thank Jessica at the lobby bar was so friendly and helpful when we needed extra care. Also like to say thank you to Irwin Martinez at the . pool bar for all the love that was shown to us and also very nice to meet him.

We stayed at Dreams Palm Beach over the easter weekend for 4 nights. We had an 18 month and 5 year old boys with us. The good - 1. Right sized resort - Everything was nearby beach, pools, hotels and easily walkable. Returning to your room repeatedly because you've forgotten a toy, etc.. was much easier. 2. Food - We relied mostly on the buffet but the overall selection of restaurants was good. 3. Staff - The staff was very friendly. Not so good - 1. Room Cleaning - Out of 4 days, our room was only cleaned twice. We would be at the pool/beach from 9am-3pm so there was ample time for cleaning when we were out. We had to call and request towels, room cleaning. 2. Preferred club - At least for us it didn't enhance our stay experience in any way. Other than checkin we didnt find it had a material impact on our stay. There is a reserved pool but we were at the kids pool, which is a common pool. There are no additional services, except they left 2 milky ways in your room each day. Huh?? That seemed a waste. The lack of information on what else was included under Preferred could have salvaged it. 3. Check-in - This could have a been huge plus. They have a separate checkin process for preferred club members that includes food and being more comfortably seated vs. standing in line experience. However none of this was mentioned during the booking or welcome email. When we reached, the kids were hungry and tired after the long flight. No one inquired nor were there any signs informing of preferred club process in the main lobby. So we waited in line for 20 mins to be told by the front desk that we had to go find the preferred club folks for registration. This in particular was a big frustration for us. Overall it was a fun vacation and having been there once, if we went back I could see having a better experience knowing the ins and outs of the place. For first-timers Dreams team needs to do a better job .

Good, people are very friendly,beach is beautiful,and the drinks were great Bad, no sports bar, it's a TV in the disco,very dated rooms,the entertainment at night was a joke so bad and there theatre stinks of mould Would recommend to go somewhere else