RIU Bambu

I traveled from the United States with my partner on vacation to this hotel for 5 nights and the experience was terrible I was in room 1712 at the time of check in there was no type of organization, people rioted and without social distancing there was no a specific row for check in and check out. Nobody accompanied me to the room, much less gave me the information if it was ready or not and a terrible noise in the early hours of the morning cutting the bushes and the grass. The plugs were not working I had to call reception twice to have it repaired including the safe that was never reset. In the restaurants, a lot of people together and without masks (the buffet) had no cutlery, the tables were dirty, etc. the main pool overflowing with people and nobody doing anything was like a pitched war. The drinks are not of good quality and the beer is hot and only from a machine including even the water. at check-in time my brother arranged to pick me up and guess what? I had to get upset so they let it pass I even did the review at check in and they never wrote it and to top it off when I request this they are so cheeky that they tell me I am not on the check out list. no service in the pool or on the beach (not a camera available). My girlfriend my partner was totally disappointed and we will never book again, much less stay at RIu bamboo. I do not recommend it at all and do not waste your time, your money having a worse time than in your own homes. terrible !!!!!!!! awful !!!!!! I don't recommended this hotel !! not at all.

Riu Bambu was awful!!!! We were really looking forward to this trip; we were thoroughly disappointed! The property was dirty, OVERCROWED, and the food was terrible. I can't think of 1 thing to say good about this property. The staff didn't wear masks and I didn't feel safe at all. I didn't see ANY Covid 19 precautions being exercised. The food...OMG! When we checked in, they were serving lunch via a buffet. This is an all inclusive resort. The lunch was a sandwich and animal face chicken nuggets....TOTALLY UNEXCEPTIONABLE. We cut our trip short because of the conditions of Riu Bambu.

Very nice for an all inclusive hotel. Nice verity of food options including: Mexican, hibachi and usual all you can eat buffet. MEGA KUDOS to our waiter "BREILY"... he was the best! Remembers what we wanted to drink, helped with chairs and always asked how our day was or what we had planned and always a smile! (Well, he had a mask on so I'm assuming. Out room was good. Nice a/c and a fan. Good closet space, safe and a welcome shower (no tub). Plenty of toilet paper, nice towels and a nice soft bed. Balcony was nice -used mostly to dry wet things. A good sized refrigerator... held multiple items: beer, soda water. And it kept them cold (I actually had ice in the water bottle!) House keep did a good job and even folder a bathing suit that was dry, in a ball on the table! Beer (president) was good as usual. Oh, a BIG SHOUT OUT to Expedia excursion man "CARLOS"...one excursion canceled and we went the next day and CARLOS came in on HIS TIME to make sure we got on the next day... he did a great job. Ok... now some bad... The swim up bad was fun and crowded. But I strongly feel that a place that has 5 pools, a swim up bar is NOT a place for those under the drinking age (18?). A bar is for adults and not for kids to learn exactly how adults sometimes act. The other pools had drink cups floating in them as well as limes at the bottom of the pool...pretty disgusting actually to walk in the pool and step on limes..! Yuck! And who knows WHAT were once in the empty cups! Pool should be cleaned daily with a pool vacuum. And while I'm on that, how about taking a walk on the beach and look for things...like pieces of broken glass. We found this more than once and it could be a bad vacation for a family with kids or adults. Mosquitoes are present at theater area so bring something to stop them (bounce dryer sheets work very well). INTRNET... I guess is "free" is an idea? Ok, wifi works at the hotel pools, bar, restaurants and even the beach! But NOT in the rooms. We were there 8 days and 7 of 8 days, I went like clockwork, to the front desk asking about it..."I'll send an email, call (whomever) and they will go fix it, come back later and check it. No, no way and not going to happen! NO INTERNET IN ROOMS! Had this been said, I would have gone one day and been done with this. I was also told l, wifi should be in the rooms...IT WASN'T. RESTAURANT... buffet style is expected and ok.. however, fresh seafood, salad, cold items and dessert.. were frequently tested by (what looked like) GREEN BOTTLE FLIES. Suggestion..a fan blowing over the items ...prevents flies from landing RECEPTION AREA.. desperate need of a sign "LINE FORMS HERE" so there isn't KAOS as who is next...ALSO, a few times to me as well as witnessed, when they are helping a guest, finish that guest before starting to help others and not let people hanging! ALSO had a toilet that wasn't flushing...handle/chain broke. They "fixed" it until I flushed again and then I figured how to make a chain, clip and rubber band work. In the morning, workers cleaned pool deck area however, they skipped the section we arrived to and left stirring sticks, limes and red colored something on the deck tiles... I guess a lot depends on the guests to not be slobs... I'd like to return and change this review but changes must happen... Bad and good things about the RIU BAMBU Overall...was OK.. 5 ☆☆☆☆☆ of 10.