RIU Bambu

The hotel is so poorly managed it’s ridiculous. I confirmed that when I spoke with the manager. He hasn’t a clue what to do. Staff are RUDE, inefficient and don’t care quit frankly. From the moment of arrival it’s been a none stop disgrace for this hotel and staff. The food is disgusting, nothing is labeled so if you have ANY FOOD ALLERGIES, STAY AWAY and the 24/7 snacks advertised are a joke (it’s a frigerator of hamburger or hotdog leftovers that are over cooked for you to microwave). If I could post more pictures of the food they are serving I would but we’re limited to 10 photos. After I got a downgraded room because the deluxe family suite I paid for (no such thing) didn’t accommodate my 2 teenagers and myself, and they didn’t give me a refund for the difference, I then had to video the shower in the new room because it was so clogged it was going to spill over on the floor. I showed the video to front desk staff instead of speaking with them because they are so nonresponsive to verbal complaints. Drinking water isn’t readily accessible at the hotel and although there is an endless supply of alcohol and people are walking around drunk ( it’s pathetic to see) there is little to no bottled water available. Drinking water not available WAS NOT DISCLOSED before booking. The first room I was in had no bottled water, the downgraded room ( with no refund of my money, given I paid for the deluxe family suite, had a bottle of water, but then the stated rule per document in room is drinks are only replenished every 2 days. So all the alcohol you want, but no drinkable water in rooms aside from a bottled water that will be replenished every 2 days. Additionally my travel documents stated I’d get $1300+ in resort credits. Nothing was given to me at check-in, when I brought this to the managers attention, he said”we don’t give credits”. I scheduled a meeting with the manager the first evening of arrival because check in had gone so badly. The manager was 30 minutes late. His response to my concerns was “tomorrow will be a better day”. The Spa, is awful! Got a stress massage and started crying it hurt so bad. Went to the jacuzzi after the massage and the other patrons said the exact same thing about their massages and experience at the hotel as I was experiencing. The only pleasant time I’ve had here was on an excursion. I could truly go on And on And on but my advice would be to spend your money elsewhere, this place is not worth it, the staff, facilities and hotel management are not a 3, 4 or 5 star quality by any means and they don’t care to address the customers concerns. Finally I feel relieved that others visiting this same hotel on this same week, whom I have no relation and have not met have also left negative reviews. I’ll address this with my travel agent company but FYI motorized Water sports are banned in Dominican Republic , would have been nice to know as I wouldn’t have booked a trip here for that reason.

6 of us came here in September 2018 and had a great time. Our rooms where kept clean and the room fridge was always full. The restaurants are all great the food and service was so lovely but our favourite was the stake house. We did a few trips all good the grand kids my daughter and partner loved everything about the place. Would differently go back. If you are looking for a day trip that is a little different go find the lad on the Segway and have an half day with him the cold swim at the end is refreshing.