RIU Bambu

This place is awful. Its dirty, there was human poo in the pool and the staff didn't even close it to clean. The entertainment is appalling when they bother. Animation staff offer to sell you drugs. They allow prostitutes in the 24 hour bar. The management don't about your hard earned holiday. My wife and I flew home 3 days early on a 10 night stay costing us a further £350. That's The Truth. If you book a holiday here you will be very disappointed believe me.

When I booked this hotel it said 5 star no way is it a 5 star I'd say a 4. when I arrived there was no welcome drink, check in went smoothly Was left to find room on own with a map that looks like a maze. Until a guy(the bellboy seen us he was pushing a trolley and helped with our cases and helped us to our room him pushing heavy cases on a trolley why don't the resort invest in a gold cart? Paid for deluxe room, lovely room mum has walking difficulties and I have a bad foot we are both waiting for operations only to be put in block 70 by the ole restaurant to far to walk from all amenities, did explain this to reception when I asked for the room to be changed so its closer I was told that it would not be possible as the closer rooms which are deluxe only have one bed. Such a huge resort and no bellboy to take you from place to place if needed, even if the resort invested in a golf cart and charged a dollar or two I'm sure they would get used. Couldn't fault the cleanliness of the place and the cleaner Odalis did a fab job at cleaning the room. Found staff at breakfast and lunch in colonial restaurant rude and ignorant asked them for stuff and they would walk away and not acknowledge you. mamajuana restaurant at lunch time was better and the staff we much nicer. ate at the steak house three time lovely food and the staff couldnt do enough for you. Locals coming at the weekends staff cannot cope with them, they are overly loud animation told them to be quieter at one point, they come in tribes, and are spoiling it for the tourists, as staff cannot cope with them and tourists end up with poor service at weekends. Kids in surfin swim up bar especially young ones in inflatables, theres people who get wasted in that pool bar not exactly a safe area for children to be in, there should at least be some rules and regulations put in place. People throwing rugby balls from one side of the pool to another this should be banned as it hit my mum on the head did report it to reception but nothing got done about it as the next day rugby ball was being thrown again. Seen some adults send there kids to the bar and the bar for there drinks and the bar tenders gave them alcoholic beverages. I do not get which part of this is ok? No pool life guards, or beach life guards witnessed two people getting into difficulty in the sea and the scuba diving guy went in literally pulled them out. Wasn't expecting evening entertainment seen a few posts that there was hardly any thing that goes on in the evening but seen a few good shows, Michael Jackson show was good, circus show was good also and riu pool party's the amount of work that gets put into them it was fascinating to see the white party and neon party all well thought of, entertainment work hard during the day and work the evening too, shout out to Alex and Joel had some right laughs with them. Not every one can attend pool party's so would be nice if the hotel could put some thing on for ones who are unable to attend. No parasols on the beach always got to move bed under palm trees if you want shade limited parasols around the pool which a lot of them are broken. found the pool had a lot of bugs, flys, and wasps in did mention it to the pool towel guys on week 2 of my stay and it must've been cleaned as it look better the next day. Ate at the ole restaurant one night ate some fish it tasted bitter sour and not cooked properly told the guys and they didn't care in theory it should of been tasted by them as some one could've ended up poorly. the hotel and grounds are lovely just a shame there was issues these are issues that could be easily rectified by staff. Is my third visit to punta cana i do hope issues can be resolved as i may return in the future.

Well it was 7 years since the last time my wife and I were at the Riu Bambu. We didn't recognize it! It was totally renovated. ROOM we had in the 1600 block was like brand new. Was cleaned every day and mini fridge restocked upon request. No issues with the room except the pillows were too soft for me. Oh well cant please everyone. The 1600 block was a short walking distance to everything. Nice layout. FOOD. Some was excellent (steak house). Some poor (Oriental A la Carte). Some closed while we were there (I think they rotate them during low season). Good for the most part. POOLS. Clean, not overly busy. BEACH. BEAUTIFUL!!! Cleaned seaweed daily. Not an issue. SERVICE. Didn't need much but overall very friendly and accommodating. No problems. GROUNDS. Usually very clean but in the mornings you can see how ignorant some of the guests were as their were glasses and general debris left all over. SHAME ON YOU! Grounds crew were quick to clean up. Had a great time at a very reasonable price. YES I would return in a heartbeat. I've been a Riu Class Member for 20 years and I've been to Riu's all over the world and have always come back with fond memories.