Tropical Princess Beach Resort And Spa

Beautiful grounds, pools and restaurants. Great food and beverages. Beautiful beach but way too much seaweed. No fault of resort just a major inconvienience when your on an island and need to go through 5 ft of it to touch water. They had many ppl trying to clear it but it did not evade. Morning was better for sure. Great coffee. Loby was nice but no fans or air so it was unbearably hot. Rooms ok some of our group had to change rooms. AC wasnt great. Family rooms was nice to be togeter with familys of 5. Large resort. Trollys to take you back and forth. Day entertainment great. Insane mosquitos. Too hot to enjoy night show and lobby but it was the middle of July. Probably better in spring or winter. Otherwise great first full family getaway. Travel July 2018

First off let me start by saying that I have visited the sister resort, Caribe Club Princess in an adult only room and was very impressed the first visit and had a few fixable issues on my second visit and decided to get a family suite for my family. On the tropical club princess side...WRONG MOVE! The first room I was given 3327, everything was falling apart. We first noticed the mold in the shower heads and around the shower, I also saw a crack in the shower tile that was disturbing to me. How can a room like this be occupied? I reached out to reception and was told they are looking into it, I called and visited reception everyday for 3 days straight. I was told I will be moved on the 4th day of my 8 day stay. My daughter went to take a shower and her hand held shower head popped off...ugh!. The fourth day we were moved to another room 3220 same building different floor. This room was just as bad as we had water leaks in BOTH BATHROOMS water from the shower head was clogged. I went to reception to report it and no resolve whatsoever. Spoke to Eduardo, he wrote the issue down but no one came to fix the problem. As a travel agent I would be thoroughly disgusted if I sent a client to a resort and these conditions were present and reached out for resolve and no one helped them. I am a frequent traveler of Punta Cana, there about once or twice a month and by far this is the ABSOLUTE WORST experience I have had at a resort. There was a woman who had the nerve to ask me why did I want to change my room..I asked her if she was joking, that was not a reasonable question to ask someone who spent their money and received no rooms that were up to standard. When I went to speak to a manager on the day of my check out...one was not available. I feel that the money I spent to stay at the resort was not comparable to what I received and although it is one of the cheaper resorts that Shouldn’t take away from the fact that I am a paying customer! If I could give <0 stars I would!!

Great resort, very secure, food was awesome. A la carts offered that much more variety. The beach was unbelievable. We walked 10 km easily everyday. Tennis courts and equipment were fabulous. Even mini putt outside our room! No lack of activities. Rooms were basic. Linen old but we didn’t little time in the room. Very clean