IC Hotels Santai Family Resort

the Hotel was very clean the food was fabulous and lots and lots of choice. staff were very efficient and friendly. will definitely be booking there next year. the position was perfect for us. The reception staff were fantastic they managed to get our left iPad in the safe to the airport in time for our departure amazing.

We loved our week at this hotel in October half term. It was refurbished in 2015 and we first stayed there in 2009 and the villa area where we stayed now resembles an Italian escape with its own Lake Clubhouse and private pools. It’s so beautiful and relaxing. Their food was top quality and you could have a fresh omelette made and brought to your table outside while taking in the view. They also did delicious French style croissants (not the Turkish version you sometimes get), delish pizzas, coffees and branded drinks like Efes, all included. You just help yourself from the fridge. The villa was spacious and clean with 2 bathrooms and 2 balconies but the only slight downside was the water pressure in the shower wasn’t very strong. But this was probably due to the time that we were having showers so was everyone else in the hotel! We did not want to leave. My 9 year old enjoyed the “Go Ape” style climbing frame which was free and my son liked the “teenager room” (!) which had playstations and a cool pool table. You’re meant to be over 16 to go in there, but he was allowed and is 11. There is loads for little ones such as 2 splash pool areas for toddlers which looked great. The food is amazing and the service great. The water park was fantastic with rarely any queues and always had a lifeguard on duty. My daughter was happy because there were loads of cats and kittens roaming around and she befriended one which she wanted to bring home...! They were clean and well looked after living in the cat hotel! The staff were friendly and happy to help. The cleaning ladies were brilliant and I was very impressed with service. They love it if you speak Turkish which we do. The kids liked the indoor pool which was lovely and warm and the Spa was also fab. I had a Thai full body massage and we had the Turkish bath which we always love. We will be coming back. 😁

First of all, I am surprised that this hotel has such good reviews. But let me start with rooms: warn out, small and smelly. Bathroom is ridiculously small, smelly and claustrophobic and most of all covered with mould and need serious renovation! Really disgusting and pictures will document it. Hotel is maybe renovated like several years ago but it was poorly done and walls (painted and repainted several times vey poorly) and other details are screaming for serious renovation.If i hate something at hotels is bad bathroom hygiene and this hotel needs to retrain their room mades for good cleaning practices. Several times hair was left after them doing cleaning even the first time we came in to the room. Food and beverage: small variety of food. Mostly meat and pastry and almost no fish or only 1 choice of fish ...grilled. Other days had salmon but who eats salmon at Mediterranean sea!!??? Also sometimes were marinated anchovies and some frozen sea shells as a salad only. Scrimps were one night out of our 10 days and were cold and not fresh at all. Tasted disgusting and flavorless. Dishes with meat was great and vegetables are delicious and fresh. Probably bcs hotel has own garden where they go grow their own vegetables. No fresh orange juice at breakfast! What kind of 5 star hotel does not have fresh orange juice and Turkey is famous for its orange plantations. Only some carrot and apple juice available and also industrial disgusting orange juice. When i asked manager why there is no fresh orange juice he said the machine is broken down. Thats it. Facilities: pool area is ok but again needs renovation. Tiles are warn and broken at some places. Aqua park is nice. Beach is nice and well maintain but dont expect to see what is presented at hotel website. Sand is dark brownish or grey and sea is almost always wavy and windy. Of course not hotel fault... Entertainment for both kids and adults is great and this is he advantage of this hotel.