IC Hotels Santai Family Resort

Arrived on 2/2/2020 and still here for 7 nights. Room 5555. Receptionist gave us a friendly smile and are very helpful. Rooms are very clean, cleaners come everyday and are very friendly and do a good job. There is a kettle in the room with tea and coffee. Also the fridge is filled everyday with free drinks (all ultra inclusive) Also has a bathtub with free shampoo, Conditioner, body wash and body lotion. I noticed in some hotels, they are stingy about giving extra toilet paper, or shampoo, but the house maids are great in this hotel. I only wished there was a clothes hanger outside, to dry swimming suits etc. Restaurant is quite big and has much food to choose from, chicken, lamb, beef, fish, even I noticed there are a few diet meals. Everything is clean and organized very well and the waiters are helpful. Even the workers in the bar are great, you even have take aways. What I mean is, you can order coffee, nuts etc and tell them it’s a “Take way” They put it in carton cups and you can take it to the room or outside...Great! Near the beach, there is an area to sit, with a fridge full of cold drinks, also a kettle with tea and coffee, to help yourself. There is a kids area for the young ones. Also for teens, which has 4 PlayStations, 3 PCs, Pool, Chess, also cold drinks. There is a fitness center ( but I never used it) Went swimming today, water was cold actually. Also there is a vitamin bar. I must say, they are so friendly here and go out of their way to make everyone happy. We are realy pleased we choose this hotel. Thank you to the management and your wonderful workers. Keep up the good work.

We decided for the first time ever to go away in January, we were on a budget and this place was within that price range, we weren't expecting much. But we were not disappointed, for what we paid for this trip we got so much more than we expected. The hotel and grounds are beautiful, absolutely spotless and well kept. The food even tho its your normal all inclusive set up was very well cooked with a vast range to select that changes every day. All bar one member of staff have been amazing, so friendly, polite and helpful I couldn't fault any of them (except one). The bar has a fantastic range of drinks and cocktails all included in the price, unlike some all inclusive hotels who only offer a limited range for free. Coming in January has been perfect for us, the hotel could probably hold 2000+ guests but there were probably only 500+ at best here so we got the relaxation time we both needed. For instance we walked to the beach and spent the whole evening there to watch the sunset (something I strongly recommend to do) and we didn't see another human the whole time. Not often in such a built up area you can get that sense of seclusion. It is technically winter here so in January all the outside pools and water park are drained and not in use, but the inside pool and turkish baths are open and more than compensated for it. Down sides, there isn't much to do in walking distanc, so it's either bus or very expensive taxis. Luckily we were here for a rest and the hotel and staff offered that so we were very happy to stay put. Apparently in the summer the place is crazy and has a very different feel about it, we will probably come again to experience that side of it as well. We were the only 2 British people here the whole time and that was perfect for me, as let's be honest here, when us Brits appear on mass we are a disruptive lot so this worked out lovely for us as a couple wanting to chill and get some winter sun. You must must must watch the sunset over the mountains and med, possibly the best sunset I've ever witnessed, sadly my photos don't do it justice.

3 of us spent a week here including new years eve and had one of the best holidays we've ever had, the staff are amazingly helpful and friendly from the cleaning staff through to the management. Nothing was to much especially Burak of the entertainment team always good for a laugh. We will be returning later this year highly recommended