Palladium Hotel Costa Del Sol

Currently staying here. Nice hotel very clean and refreshed after refurb. Food on all inclusive nice, lots of choice. Staff in general friendly. Paid for an upgraded room but it’s very basic and shower gel not regularly replenished, which I would expect. I booked specifically as it said it had an adults only pool and rooftop bar and sun area. We like to go to the bar early evening at 6.30 for a couple of cocktails pre dinner. Lots of very young kids running around not being supervised by parents. Playing loud iPads which conflicts with the ambient music, making it quite stressful. I complained to reception staff who told me it’s a family area from 8pm until midnight. I find this ridiculous for young children to be out until such late hours but the brochure says adult only full stop. I may not have booked had I known this. I have children myself so I am certainly not anti children but it’s just too disruptive so we are overall disappointed really. They have even just put an adults only sign on the door yet reception staff seem to be fobbing me off If you like screaming kids that’s fine but if you want some peace and relaxation, perhaps it’s not for you. Here until Saturday

Myself and my girlfriend stayed at the Palladium Hotel in October 2019 for a 5 night stay. It was clearly recently renovated and I can not lie, the facilities and quality of our room was superb. The staff were also incredibly pleasant. I do however want to warn those looking at booking a stay here - especially those planning to travel with children or the elderly. Our holiday was ruined after my girlfriend having to spend the final 2 days in a nearby hospital. There is no question in my mind - there is a serious issue with food hygiene/quality at the hotel. The restaurant puts on an incredibly wide selection of food. If I had my time again, I would've stuck to the cold items on offer. On the first night, I very narrowly avoided eating raw chicken skewers. The next few nights in fact I found my dodging fairly sketchy looking food, i.e. undercooked meats. Part of the package was an option to eat in one of the hotel's specialist restaurants - we selected the Thai restaurant. We both ordered chicken satay as a starter and to our horror, they were both completely raw. Needless to say, the waiter was incredibly embarrassed. Unfortunately, on our penultimate day at the hotel my girlfriend fell incredibly ill and was taken by ambulance to a nearby hospital where she spent the rest of our 'holiday'. It was effectively ruined. On our return, naturally, we raised our disappointment with the hotel and gently asked whether they would offer us anything given we did not spend our remaining 2 days at the hotel, as a goodwill gesture. Their response was nothing short of belligerent and threatening. Not only did they accept zero responsibility for my girlfriend being hospitalised (stating that she probably fell ill eating outside the restaurant...when we only ate at the Palladium), they threatened to involve their lawyers. They even told us that they'd called the hospital and found out that my girlfiend's illness was not due to food poisoning. Questioning this (given the GDPR environment we live in!), I then called the hospital and they told me that they would never share anyone's medical history. We felt upset and intimidated and therefore did not wish to pursue the complaint any further. All we wanted was the hotel to accept some responsibility and perhaps sympathise with the fact we had lost part of our holiday and the fact that we'd been served raw food on more than 1 occasion. All we received was aggression and disinterest. So, please - I urge people to really consider my experience, as it was horrible. From reading other reviews, we are not the only people to experience this. An improvement in food quality and this hotel really would be unrivalled.

We stayed for a week from 9 March 2020 and were allocated to our sea view room (708) what a gorgeous view! The hotel was only 50% full at the start of the week and only 25% by the end of the week. The check in was quick and efficient. They have a wrist band system which I haven't come across before. It has a chip inside to open your room door and it is also meant to be scanned by the staff with their mobile phones at the bar and restaurant for drinks (we were All inclusive) However we soon realised this wasn't very practical as the staff were constantly having issues with their phones so consequently just made a note of your room number. I imagine this has raised a lot of concern and maybe an alternative method will be chosen. The room was very spacious, clean, modern and quiet! Tea & coffee facilities and safety deposit box are free. For TV geeks the only English speaking channels are CNN and Aljazeera news - which was by the way very informative under the circumstances as we were all getting worried about the Coronavirus situation. The 12th floor rooftop sunbathing/bar area is amazing! There's 3 jacuzzis and plenty of sunbeds/seating areas. The views are fabulous! We managed to have 2 yoga sessions up there (unfortunately the 3rd one had to be cancelled) which we thoroughly enjoyed. The yoga teacher was brilliant. The beach is gorgeous and kept very clean. The larger swimming pool on the beach was open but only a handful of people there. The small infinity adult only pool was open (it was far too cold for me!) It's a sun trap area. We used the gym - which is quite small but adequate. The food in the main buffet restaurant was varied and fresh. I have already mentioned to the hotel about making the signage clearer and more informative (i.e. not just Fish or Beef) plus the importance of making allergy signage clear as there is none at the moment. My partner is Coeliac and there is no gluten free information on anything and the staff didn't really understand the true meaning of gluten free. Anyway I have brought it to the hotels attention - I hope they do manage to implement correct information. We had 2 A la carte meals - one in the Asian restaurant for my partners birthday - the food was well presented and delicious. They even brought him a gluten free piece of cake! Many thanks! The Mediterranean lunch was again well presented although the portions were quite small. The hotel staff were marvellous - friendly and helpful at all times. It was very difficult for them as the week went on as they had to start wearing masks and gloves. By Saturday evening 14 March Spain was under lock down so we all had to stay in the hotel. By this point the staff were becoming increasingly nervous - understandable as we were too! We were lucky with the amazingly sunny weather the first 5 days and the last 2 were cloudy but under the circumstances it didn't matter as we had to stay in the hotel anyway. There is very little to do around the hotel. There is a supermarket around 300 metres away and a couple of bars/cafes but that's it. The bus stop is about 3-4 mins walk away - we went to Fuengirola before the lock down was announced. It was 1.65 euros each way. I would like to say a huge thank you to all the staff who did an amazing job under very stressful circumstances. We were very lucky to get our flight home on Mon 16 March with Jet2 (who were also amazing all the way) If you are looking for a good quality hotel with great facilities on the beach but in a quiet location then this is definitely for you. I wouldn't hesitate to go back.