Sol Costablanca

After a very difficult time actually getting to Benidorm, I finally arrived, travelling solo I had booked a single room. On check in I asked if I could be moved to room at front, without further charges,as the hotel was not fully booked, answer was no, I would have to pay a further 120 euros for 4 nights. First morning set up sunbed by pool, sat there from 8.15am to 9am, then went to breakfast for only 20 mins. On return all my belongings had been removed. ALL of the sunbeds were unoccupied at this point and I had only been gone for 20 mins, very unnecessary. Yesterday there were multiple beds with towels on but no one to be seen. Today a bed in front of me has towel on for 2 hours, this was not removed. I ordered bottle wine to drink each evening, had 1 glass and did not like it. Ordered a different bottle and asked if other bottle could have partial credit, answer, no. Hotels in Spain should appreciate how difficult it is for tourists atm, and should be more grateful and accommodating to my mind. Won't stop here again.

Just had a 3 day break at this adults only hotel. The hotel was lovely, right on the seafront. Beautiful sea view. I would definitely stay in this hotel again. We had B&B, everything you needed. The room was spacious, clean, we loved the balcony & view. I would highly recommend this hotel, I wish we could have stayed longer. Health & safety is paramount, they have social distancing, masks are worn and they have introduced 3 different times for breakfast which was really good. No pushing or crabbing at food, it was all extremely civilized and well planned.

This place has a fantastic location, just the promenade between it and the beach. Sitting on the balcony was a pleasure, looking out at the waves, although I would have preferred the chairs to be more comfortable rather than the basic plastic ones. There is a pool with sunbeds around it, we didn't use the pool, preferring the beach. You can rent beds and a parasol on the beach for €15 per day, otherwise you have to book your slot on the beach using the app/website. Our room was immaculately clean. The lady who cleaned it (floor 6, seafront) deserves a mention. There was a strange smell in the room most evenings, I think because of the air con but it smelt of sewerage. I reported it but it wasn't rectified, possibly because it only happened at night. Breakfast was adequate, the staff certainly didn't pay as much attention to cleaning as our room cleaner did, tables were given a very cursory wipe between customers. We didn't have any other meals there so can't comment. The hotel is well placed for all the restaurants in the old town. The hotel bar was only open on Friday and Saturday nights, and during the day between midday and 6. I was surprised that the hotel charged for using the room safe. I haven't been charged for using a room safe since the 1980s! I thought this was rather petty, particularly as the weren't offering all of their usual services due to COVID-19, and trying to encourage customers.