The Surf Hotel Bentota

This is family friendly resort for all families who wish to go for a good couple of days with their children and have an amazing time. The first thing that stood out was the manager Mr.Kanchana who held a small games event that day and also was extremely fun and caretaking of the guests in terms of all aspects from food to rooms to all other activities. He is a key to this resort and was a vital person for the games organized to be successful and fun with all families taking part. The view is amazing, cleanliness was maintained by the resort in the beach and a walk in the sands was relaxing. Moreover the rooms were old fashioned and needed some modern aspects like the bathroom shower and the Air conditioner wasn't upto standard. Furthermore, the food wasn't upto standard, there was no live action cooking all three times which was a negative impact as in a buffet that's what we as customers look for first. They also didn't provide and resolve the issue with WIFI for the whole stay duration. The room service was extremely slow, we asked for toothpaste and they provided after 2 hours and 4 calls. Only highlight in the hotel was Mr.Kanchana and we would like to thank him for the hospitality he provided with his ever smiling attitude. I would recommend this resort for families who not looking for a resort experience and just a nice time at the beach with their family, but would be more suitable for a set of friends to visit.

Due to the prevailing situation in the country they have served their service to local guests in a good manner and using safety methods. Very friendly staff, tasty food, entertainment events are organized (DJ music, floating lamps). Special thanks to Mr. Kanchana and Mr. Dulaj for their corporation. Thanks & Regards, Savindi Akarawita.

Only thing positive about this place is the friendly staff and the sea view in front, everything else was horrible. Just spent 1 night and I'm glad I left soon. The food was of very poor quality and even I could have made some of the dishes much better than they served made by so called chef. Had no variety at all and even the very few choices we had were really dissapointing. The dessert was so dissapointing with mainly just fruits and 1 other pudding or something for ALL 3 MEALS. NOT EVEN ICE CREAM. NO DESERTS WERE MADE WITH EVEN A LITTLE BIT OF CHOCOLATE. The dinner of 25th July 2020, had somewhat raw cuttlefish, sausages and they called it BBQ. I personally could have made much better stuff being just a student who can make just 2,3 dishes. Lunch and breakfast had no variety at all, and the 26th july breakfast had some horribly cooked sausages, which was one of the very few options I personally had due to the lack of different food. The washrooms had some rusty interior and needs proper maintenance, hairdryers hardly works. The TV only had 3 channels. At least I'm glad we had wifi though it was super slow. Though there is a lovely beach, they don't even have hammocks or places to comfortably sit and enjoy the calmness near the beach. This hotel may be in a cost cutting situation, but this is some next level poor cost cutting at least for a normal hotel. I HAVE NO IDEA HOW THIS GOT ATLEAST 1 STAR. The staff was super nice, and I know that they don't have full control over these issues, so we didn't make a big issue over there.