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Reviews
Tripadvisor Traveller RatingBased on 5718 Reviews
Traveller ReviewsRanked #38 of 98 hotels in Boston
Traveller Rating
Excellent
2890
Very Good
1393
Average
733
Poor
400
Terrible
303
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
mellaniet2022 said...
Moises Outstanding Customer Service A+
Travelled on 03/2024
We arrived much earlier than the normal check in time and Moises was able to check us into our room early. He was very helpful and even supplied us with umbrellas to use as it was a cold, rainy day. He started our trip off on a great note and provided a great first impression of the hotel! ...
Haley H said...
Great customer service, beautiful hotel, central location
Travelled on 03/2024
I visited Boston Park Plaza for my 30th birthday and had such an amazing experience! Amaria really went above and beyond to make sure my birthday was memorable and had the best customer service! I am so grateful she was the one who checked us in and made sure we were happy with our room! The hotel is beautiful, rooms are super nice and the gym is awesome! Also, the restaurants have great food. Our location was in the...
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Nate F said...
HILTON . You have a GREAT team. Specifically Richard and Jennifer. They are AWESOME.
Travelled on 03/2024
Upon my arrival to check-in at the HILTON Boston Park Plaza. Now, Ive traveled the world but the level of customer service and welcoming I received from Richard and Jennifer was nothing less of Phenomenal. They are both AWESOME and hope they will be recognized for their level of service and professionalism! Nate Ford...
Wanderer50897111889 said...
Rockstar Richard
Travelled on 03/2024
Dated hotel but it makes up for it with fantastic customer service thanks to Richard. Richard at the front desk goes above and beyond. I would go as far to say that hes the best front desk representative I have ever come across in my many years of travel....
TNbeachbum75 said...
Great staff at this beautiful historic hotel
Travelled on 03/2024
Historic hotel conveniently located near many points of interest in downtown Boston. All the staff were courteous and helpful. There were two who made my stay memorable: Moises at the front desk resolved a challenging reservation situation in a very professional and timely manner - thank you, Moises! Another employee promptly sent extra hangers to my room so I could hang to dry the clothing in my checked bag that was...
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