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Reviews
Tripadvisor Traveller RatingBased on 1777 Reviews
Traveller ReviewsRanked #70 of 98 hotels in Boston
Traveller Rating
Excellent
819
Very Good
573
Average
221
Poor
109
Terrible
55
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
p3mikey said...
Stay someplace else...pictures are deceptive, staff are awful.
Travelled on 04/2024
Two stars instead of one for some cool wallpaper in the bathroom of when the area was known as the West End and one member of the maintenance staff did try to adjust and reset the room HVAC, unsuccessfully. Otherwise, it's a one star, hostel-like hotel. Rooms are small. Bathrooms are decent. Elevators look like they belong in said hostel or a college dorm.
Lobby looks like nothing the pictures. There is no bar,...
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fizzy13 said...
Don't fall for the pictures on the Hilton Site
Travelled on 03/2024
Hilton but not as you know it.
Pictures on the website are nothing like the hotel, it's frankly fraudulent to advertise this property in this manner at the present time. It's littered with boxes, discarded food cartons and little lighting, not the bright and welcoming pictures of the website.
Not managed and appalling guest experience and service.
Not a single staff member is identifiable as no name badge or Hilton l...
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smhdah said...
Mediocre, at best.
Travelled on 03/2024
There was no bar as pictured or described. The room was freezing. We had to wait to get someone to fix it. Towels were like sandpaper. The walls are very thin so we could hear the neighbors at 6:00 am .They must have been packing to check out because housekeeping swooped in immediately to vacuum. Only positive was its proximity to TD Garden and coffee in the morning....
Ellie B said...
One night boston experience
Travelled on 02/2024
The room was so beautiful, clean, and very cozy environment. The only thing that sucked was no toiletries (shampoo, conditioner or body wash).. which is normally fine, but I had forgotten mine this time so would have been nice to have. Other than that, lovely stay and staff was incredible...
D6769OCstacym said...
No heat in winter in ma
Travelled on 01/2024
No heat in room 312 in the winter in ma with two kids . $400 I paid for one night cause the Celtics were playing. A total waste of money. The hotel did nothing the desk clerk he was to busy texting. Contacted hotel. Com. Nothing... Do not stay there if not for location it's a waste of money...