Melia Hacienda Del Conde

Friendly staff,big beautiful rooms. Lushious products in the bathroom (rituals) it is only a pity the staff speak little english (for example when you order two of the same dishes at room service only one gets delivered because they did not onderstand "two"). I also found the housekeeping in this hotel under *****Standard... for example: when the tissue box was empty they just put a few new tissues in and not a new box/ no new glasses when jou used the glasses/ 1 fles of water as a welcome but this bottle was never refilled, nor taken away/... rooms are not "sound"isolated so when someone passes in the hallway you will surely have heard it

I am interested that the five star reviews generally refer to guests who have upgraded to "The Level". The reason I have only given four stars is because I feel a five star hotel should be just that-five star for all. We have stayed in many five star hotels and without this upgrade can honestly say this was a four star experience. However, I will try to put the positives as well as the negatives. We arrived late afternoon and were delighted with the large, well furnished room with a very generous walk-in wardrobe. The bathroom was large with twin hand basins and a massive bath. Hot water was plentiful. It was getting dark, so we were not overly concerned with the verandah area, although the view was not good. The next day, we became aware that the room (208) and verandah was never sunlit at any time of the day and had a view of a flight of steps and a building opposite. Had we not unpacked, we would have asked to move.For the ten days we were there, we never used that area once. We trawled through the TV stations and could only find one station for English speakers (Sky News), despite there being many German channels amongst others. Breakfast was generally very good, with a good choice of tasty food and the opportunity to have eggs cooked to order. Dinner was sometimes excellent but at other times just about acceptable. The "hot" food was often tepid and the vegetable very unappealing. There was the option to have fish or meat cooked at the chef station, but this frequently meant queuing. I chose the entrecote steak one evening and it was fatty, stringy and inedible. Some of the fish was very good, if rather small portions.Service was very good. Now for the main problem: This hotel is marketed as five star but in order to have a five star experience you need to upgrade at further expense to "The Level". This allows for enhanced food and drinks facilities as well as exclusive areas in the hotel and grounds. The general lounge near to reception area seemed little used and had nothing to make us want to use it. However, "The Level" lounge looked comfortable and inviting. Similarly, there was an area by the pool reserved for "The Level". This made for a very "them and us" experience. If a hotel is Five Star, it should be for all! The majority of people staying at the hotel had come to play golf and for this reason, it is the perfect choice. However, we came as a couple, one to play some golf and the other not. This meant we had the opportunity to explore the surrounding area. The weather was not good enough to spend much time by the pool even if we had wanted. Generally speaking if you have time to explore then a car is probably a must. However, we are great walkers and found the local bus service excellent. A 20 minute walk into the town to the bus station gives you the opportunity to visit many places at a very cheap rate. For example, a 25 minute trip to Punta de Teno through the mountains and out to a lighthouse on the volcanic rock, surrounded by flowering cacti, was 1 Euro per person! You could also travel along the coast to Puerto de la Cruz and into the mountains to Santiago del Tiede. There is a circular walk from the hotel which takes you down to the beach and beach bar (excellent food, views service) and around the perimeter of the golf course, with its stunning views. You are very much "out on a limb" with this hotel. Our tour company (Tui) had no pick up points for trips anywhere near the hotel. The nearest was an hour's drive away, so would mean the hire of a car-pointless! All in all a good holiday but not up to the standard of our usual five star experience.

My husband and I stayed at this hotel in November 2019 to celebrate our marriage. We had a wonderful time. The hotel was exactly what we wanted - somewhere to get away and relax. The staff and facilities were great. We utilised The Level and it was a brilliant addition to our stay. Everything was spotlessly clean and tidy. The staff were very friendly. The food was fantastic. I would highly recommend.