Dreams Los Cabos Suites Golf Resort & Spa

Upon arrival, the resort is beautiful and service to and from the airport was easy. Our group paid for Preferred on the resort and we were excited for our stay. We were escorted to the Preferred check in area, which was impressive, only to quickly be disappointed. Booking: We requested 2 rooms each with double beds and adjoining or near each other if possible. Concierge advised that not only did they not have any Preferred rooms available, the rooms were on opposite sides of the resort AND one had a single King bed. After 2 hours, several requests to speak to a manager only to have a person "pretend" to be manager, we were put in the rooms they had available. Honestly, after traveling all day and going back and forth for 2 hrs we were tired and wanted to start our vacation. Going back and forth with the staff was exhausting, maybe that was a tactic? The next day, the group in the single bed room moved to a floor down from the other room. The resort did nothing to compensate us for the extra money we spent to get Preferred rooms. They only placed blame on the booking company - Cheap Caribbean. Service: Service was hit or miss. Sometimes you'd get great/attentive service other times you're sitting at dinner for 2 hours in a nearly empty restaurant. When service was good, it was great and made your experience lovely. ie...Our girls group made up our drink and gave it a name, several servers remembered the "Brandie Bay" and we were able to order without always giving them the instructions. If you don't ask for Top Shelf liquor, they will pull bottles from under the bar to make your drinks. DO NOT pay extra for Preferred. The bars all stock the exact same liquor. Only one bar, Rendevouz at the front lobby had a bottle of Ketel One. It wasn't until we pointed that out that the next day the Preferred bar had a few new "top shelf" bottles. Even still, no one verifies that you are preferred and outside of going into the Preferred lounge there is no difference throughout the resort. Basically everyone has access to the same things whether you paid for preferred or not. Again, not every bar even have the Top Shelf bottles available. Unless you want to run to the Preferred Lounge or Lobby Bar for every drink, choosing to stay here means you are OK with drinking what they have available. It's not a make or break for me, however again when you PAY for something extra and don't get it or it's a hassle to get it, it's annoying. Activities on the resort were fun, when they had them. The resort wasn't full at all, so nights at the club were what you made them. We had fun, but I think overall only maybe 10 people or so was in there all night. Overall, it's a beautiful resort however the hit or miss service alongside of the fact that we paid for rooms we didn't receive with NO attempt to make it right. We would have been open to a spa credit, credit towards an excursion, anything other than "this is what we have". There were not apologies leaves it VERY DIFFICULT to highly recommend this resort. Additionally - the $200 spa credit that comes with the room booking is basically null and void if you don't plan on paying for a massage package, which is $300 or more. It's a bait tactic and our credits, in total of $400 went unused. You cannot use it for mani/pedi/facial or anything OTHER than a massage package and the hotel will not make exceptions. Again - they blamed it on booking through Cheap Caribbean. Dining Experience: Again, hit or miss. The Steak Place and Italian place were by far the best. I enjoyed my meal at the French restaurant, but my friends all had a miss there. The seafood restaurant was terrible. I've never had scallops that tasted like claims ever before in life. Disappointing since we are literally right by the ocean. Alongside that, the service there was sub par. Buffet had so many options, it was easy to find something to please everyone. I have to mention the dreaded timeshare, "not a time share" experience. We all knew better - but we got enticed by the 80% off. We knew we would regret it, and we did. After several hoops we got our excursions. I place part of that blame on us, as we knew better. The final deal they offered did sound enticing but the "not a time share" employees were so rude by that time and considering the hit or miss service why would we buy into the dream? One lady advised, that they will treat you differently if you are a member. Really?? We paid a good amount of money and should expect the standard service, regardless of being a member or not. Any other place I've gone to typically provides the same service to everyone. When I go to a Large Hotel Chain as a Platinum Member for Life, yes I get extras. When I book with the same Large Hotel Chain and forget to add my member number, I get the same service, just without the extra upgrades and points. Apparently ,that is not the philosophy at Dreams. Again, that was our bad - however when we went to book the excursion, we didn't ask many questions. And, in hindsight, we should have because, guess what, the excursion we wanted wasn't even available due to a mechanic error on the boat!!! Not a Dreams issue,but I'd rather pay full price any day than be experience the rude behaviors/comments from the "not a time share" team. I question whether I would go back - Vacation is what you make of it and we had a great time. However, giving Dreams a second chance to make it right is highly questionable.

GALO DURAN is the BEST SERVER EVER!! He made us feel so special!! Every time we walked in the restaurant he was always making sure we had everything we wanted and needed!! AWESOME PERSON!!!! Dreams Hotel is very lucky to have him.

I recently had my wedding at Dreams Los Cabos Resort. I’m still riding this high from the wedding! It was absolutely an amazing experience. We had about 70 guests total and Minerva, our wedding coordinator went above and beyond to make sure all of our needs were taken care of. It’s been two weeks since the wedding and all of our friends and family have not stopped talking about it. Everyone had an amazing time! Even with the general things, the rooms were great, spacious and clean. Food was good and there were a lot of places to choose from. The staff was excellent and accommodating but Minerva really made our trip especially easy and stress-free. I’m so happy we chose to have our wedding at Dreams. It was the best wedding I could of have asked for and I’m so happy that all of my dreams came true!