Riu Palace Baja California

I usually don’t write reviews but this hotel was so bad that I had to review it to warn others!!! I’ll make it as concise as possible...My family and I stayed at this hotel. Not only were workers cooking with their hands (no gloves) the food was terrible. I understand meals at all inclusive hotels won’t be too superb but it should be at least edible! Most ingredients for meals were frozen (fish, steak, shrimp you name it). Meals at their Avocado restaurant & buffet were extremely salty and dry. The buffet food was rather cold and workers would flip pancakes with their hands, take tortillas and offer it to guests with their hands...NO GLOVES or serving utensils...during an outbreak of a virus?! My family and I complained to the management staff but nothing was done so we left and checked into another hotel. The rooms were ok (beds had a very thin sheet practically slept on a mattress). The perks of being at an all inclusive hotel was not worth it. Overall, save your money or check into another property. This hotel has lots of issues!!! I agree with the folks that rated this hotel poorly.

Just returned after 2 weeks holiday at the palace Baja,this hotel is very clean we had a great time ,the staff do a great job in making your holiday ,the entertainments team are the best by keeping you busy with different activity’s all day long,also evening shows are well worth watching.The rooms are large and very clean with a separate bath and large walk-in shower. Food was ok but a bit repetitive and could be better in all the restaurants, a big thanks to the chef for doing a fresh paella for us at the snack bar. It was nice seeing the whales from the pools side the out look from the hotel was stunning,also a big thanks to sue the Tui rep for looking after us and booking the trips( with Cabo adventures the guides are very good)we can definitely recommend swimming with the whale sharks. And If you do go down to the marina go to Captain Tony’s bar day or night the food is very good and large portions also good value. A big thanks to all the hard working staff and hope that the hotel gets up and running again soon after this terrible out break

Words cannot express our satisfaction during our stay. It was almost a “perfect” vacation!!! You would have never known that the rest of the world was turned upside & in such turmoil. This hotel was the clean, modern and the food & service were phenomenal. Our room was always clean, well stocked and everyone was so friendly. Emmanuel & Aldo were our servers at the buffet every morning and they were full of smiles and laughs each day! Our mimosas were never out! I can’t tell you what was restaurant was the best because we enjoyed them all and sometimes we’d have dinner at one and enjoy dessert at another. You name it, they had it! Down at the pool, Oliver would come around with his cart and make us drinks and the massage staff were around to give you a 5-10 minute chair massage as well. Again, everyone was happy and just went above and beyond to make you feel welcome. I know the numbers were down at the resort because of people being frightened of the Coronavirus, but honestly I felt safer there than I do here. People were cleaning EVERYTHING and not once did I feel that my health was being jeopardized in any way. We had a room with a view and everyday I could see the famous arch, boats, parasails, hear the waves & people enjoying life. We are so looking forward to going back and hopefully, God willing it will be next year. We also took taxis down to the Marina and enjoyed whale watching and snorkeling. I’ve been to many all inclusive resorts, but Rui Baja was incredible. Thank you for all your hard work and for making our vacation so memorable. ~kim, tom, beth & darrin Green Bay, WI