Villas del Lago

We are staying in the Villas del Lago with TUI right next to the building site. We were not told about the building work! It is terrible, diggers breaking up rocks, noise and dust. At least Thomas Cook and Jet2.com have written to their clients before departure as per ABTA rules. The rep has offered us £303.01 back in compensation but that’s not good enough bearing in mind our autistic daughter is in her room with music on as she can’t cope with the building noise. The only time she would come outside was during siesta when the work ceased. This holiday was over £3500 for the week We will be reporting TUI to ABTA as they should have given us the opportunity to cancel without penalty. The villa itself is in a great position if you ignore the noise. The building work starts at 0800 and then you have the noise from the restaurant moving chairs etc until very late. On arrival in the villa it smelt terrible of damp, the sun canopy was out of service and hanging down dangerously. They refused to repair it and just tied it up and provided a normal umbrella. Both toilet doors would not close without significant force, this was reported both to reception and the TUI rep but this has still not been fixed. The linen was blood stained, stains on the uncomfortable sofas, cushions and chairs. The Terrace was full of weeds, the patio door would not lock however they fixed this after two days. Bathroom window mouldy with trapped water inside. Lack of kitchen pots and pans, no tin opener. No instructions how to operate anything and the staff struggled with knowledge . He didn’t know where the villas were or how the keys worked etc. The umbrella on the pool terrace snapped at the base and fell on my disabled wife causing bruising. The pool has not been cleaned during our entire stay and has green algae on the sides and bottom. The outdoor terrace was not cleaned during the stay and bird muck was everywhere. The maids ignored it even when we pointed it out. We had to flag down a TUI rep in the street but he did not know where the villas were even though it was his responsibility. Very let down!

Stayed here in October and have no complaints about the hotel or the staff. The rooms were really spacious and were spotless. We had a bit of an issue with the door to the apartment but it was dealt with really quickly. The food was really good and I have to say it’s the first time we’ve had freshly squeezed orange juice at breakfast,which was lovely, and also the Nespresso coffee machines. The food was very good, both at breakfast and evening meals, with plenty of choice. The Bali beds beside the pool were lovely and we booked on line, so we got the bed we wanted every day. We got the bus to Cuitadella one day, the bus stop is right outside the hotel, and it is a lovely place to visit. It’s just a short stroll from the hotel to the marina, which has lots of restaurants and bars and a few places with entertainment. The staff were very helpful and I would definitely recommend this hotel.

Spent a week here. Food excellent , don’t bother to use the Dine Around the harbour . Staff friendly & efficient. Pool bar well run. The problems we had with our room were dealt with competently. The other room used by our party was fine.