Sandos Cancun Lifestyle Resort

Enjoyed a beautiful, relaxing time at Sandos. Bernardo, Alex and Rodrigo did an excellent job with the entertainment and activities!! The entire staff were all warm and welcoming. Would definitely go back!

While all staff members are very friendly and welcoming, this hotel is just average. I would say 3 stars. Food quality we found to be poor. Granted we are from New Orleans so have fabulous food. But buffet food was very odd and sometimes not labeled. Limited restaurants open daily. Not all venues are open on all days/nights. The worst steak we ever had was at the Steakhouse. Terrible quality and poor service. We also had the hibachi, which requires reservations, and ate mostly at St. Troph on the beach. During the day they offer burgers, pizza, tacos, etc. Some nights it converted to French food which was just ok. We left the resort one night to watch Monday Night Football because the hotel does not have ESPN or very many English stations. Many Americans were asking about the game so management may want to look into what it takes to get American football during the season. Room is spacious with its own mini bar which is resupplied daily. AC worked fine in the room. Housekeeping was very good. The hotel next door, Secrets, is very tall and blocks all sun from most of the pool area all afternoon - resulting in cold pools. Only a small area has full sun. AC is not very good in common areas resulting in restaurants being very warm. Our biggest disappointent were the Bali beds on the beach and pool area. The roofs are slatted so sun still comes through. With sun this hot you will burn in a nice striped pattern very quickly. Some folks were covering the roofs with their beach towels, which is what we had to do. That only solves the sun at its height problem. Past midday you will receive side sun. Umbrellas are not available. They are certainly preferable because you can adjust for sun conditions. THis may be a small thing to some, but I really wanted to be on the beach watching the water. Not possible without frying so we stayed near the pool in the shaded area. Hubby was gifted a massage as part of their Royal Elite Club pitch, which he enjoyed. Spa access is extra and not included. We were approached at entrance with a vaguely worded pitch regarding the Sandos "marketing" plan. We agreed to give an hour of our time the next day. It is basically a very pricey 15 or 30 year plan to stay at Sandos resorts. We do not want to commit to one brand for vacations. But, we agreed to hear their pitch not dreaming how pricey the plan was. In return, we received a small bottle of tequila, a pareo, massage, beach bag and access to wet areas of spa for 1 day for 2 people. Nice gifts to offer. It may be something attractive to younger folks. Main Bar in lobby is not conducive to socializing and does not offer bar snacks or peanuts. Bartenders Miquel and Alex are great though! Enrique at the beach was terrific too! We would have liked more American liquor choices but that was not a major problem as we had emailed ahead to see if they served our preference, Maker's Mark. They do not. We would not stay here again but rather would opt for a nicer place. It is a no children resort so it is quieter and guests seemed to be age 40 and up. Some seaweed though not a ton on the beach. Hotel does NOT clean the seaweed which we found odd.

Stayed at Sandos for 4 days and from the moment we walked in we were instantly welcomed. The room was huge with the most beautiful bathroom, there are three restaurants to choose from. From buffet to Japanese food everything was perfect. The entertainment was the best part of the hotel, the two entertainers we interacted the most were with Bernardo and Alex, from kayaking, water aerobics to the entertainment in the evening. These two put in so much work to entertain us aswell as made sure we all felt included and had a lot of fun. The ocean at Sandos was absolutely gorgeous, showing off three shades of blue and the pool was absolutely refreshing. Could not recommend this hotel more!