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    Sandos Cancun Lifestyle Resort

    PPPPP Plus

    InCancun, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 6588 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    This place is slap bang in the centre of Cancun, with a strip of ice-white sand out the front.

    The Sandos Cancun Lifestyle Resort has a permanent buzz, thanks to The Rhythm Experience. This daily music event sees DJs spinning tunes and violinists playing chill-out music from AM to PM.

    Everything revolves around the beach here. There's a Caribbean-inspired snack bar plonked beside the sand, plus a trilogy of infinity pools, which eye up the waterfront. Even the night-time shows swing into action on a sea-view terrace.

    While you're away, you'll have access to our 24-hour digital service, and a rep will visit at least once.

    • Rooms: 213
    • Lift: 1
    • Building: 1
    • Floors: 8
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • Tiered infinity pools
    • On a beach
    • Live DJ sets

    Location

    • Situated between the Caribbean sea and the Nichupte lagoon
    • Shopping, nightlife and dining nearby
    • View Location

    Premier Holidays

    Swish hotels all over the world

    • Stylish 4 and 5-star hotels
    • Highly rated by you
    • 20kg luggage allowance on TUI flights
    • Handpicked for families and adults

    Find out more about Premier Holidays »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. 24-hour room service. Option to eat at any restaurant, including à la carte. Selected international and local-brand alcohol, soft drinks, tea and coffee, 10.00-02.00. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • 3 infinity pools

      All three infinity pools give you a view of the Caribbean Sea. They're set out across a three-level terrace, with sunbeds, parasols and daybeds.

    • Watersports centre

      You can try out an introductory scuba diving session in the pool or take a ride on a Hobbie Wave boat. On top of this, you can borrow equipment for snorkelling, kayaking, sailing, windsurfing and paddle boating. These are included in your All Inclusive package, but just so you know, lessons will cost extra.

    • The Rhythm Experience

      There's a different music style for every day of the week, courtesy of the live DJs and musicians. In the daytime, it takes place around the infinity pools, while the entertainment moves to the bars in the evenings.

    Rooms

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    • Superior Double Room with Limited Sea View

      These superior double rooms have a partial view of the Caribbean Sea and the Nichupté Lagoon. They include a king-size bed or two doubles, free Wi-Fi, a 32-inch TV, a minibar that's restocked daily, Nespresso coffee machine, bathrobes, slippers, an iron and board, a safe and a hairdryer.

    • Superior Double Room with Limited Sea View and Promo Offer

      These superior double rooms have a partial view of the Caribbean Sea and the Nichupté Lagoon. They include a king-size bed or two doubles, free Wi-Fi, a 32-inch TV, a minibar that's restocked daily, Nespresso coffee machine, bathrobes, slippers, an iron and board, a safe and a hairdryer. A limited number of these rooms are available on special offer, on a first come first served basis.

    My 60th Birthday 🎂
    04 Apr , 2020 anthonynp, 154913
    So this was a big deal for me : my big 60 & wanted to make it affordable for all my friends & family joining me ... so long of the short . By day 3 I was getting a bit perturbed and quite frankly disappointed with the lack of service in some area with the food not being at a five-star level , things are just brought dropped off no attention was paid to the quality of the food no attention is paid to the fact 90% of the time it was serve cold it wasn’t done the way you even ordered it so I was having a bit of a meltdown . They always seemed in a hurry to get you in and out .... the best and only Restaurant I can say was the Japanese the food was hot the service and the entertainment was amazing however it’s not at the antique Japanese it’s basically a stir fry. That being said we ended up having meals off resort which you really shouldn’t when you pay what you paid to come to a five star which by no means was ... after voicing my concerns to the general manager David Hernandez Garcia who I have to admit that was beyond more than accommodating he understood my concerns listen to what I had to say and took it to heart after that brief encounter with him things improved exceptionally my room was amazing I was upgraded to a suite spectacular views and the resort is extremely clean and the staff seem to finally got it together and were pleasant accommodating and more than eager to serve you and take care of your needs this was true with a number of the stuff Ana who did an amazing job and getting us settled and making sure that we were all quite happy . pool water amazing and so fun .OCTAVIO FR DESK amazing and jOSUE bellboy.so helpful and took care of me . The two Brothers who are both waiters on the beach area Rafael and Christian are absolutely amazing never seen two guys pull it together work as hard as they do in the blistering heat and make you feel that it’s no sweat at all incredible our pool waiter Guar was friendly and spectacular as well and then we come To Ivon the activity coordinator and director for a lot of the functions that happened in around the pool area this kid was amazing so fun made you feel and laugh like he’s been part of your family forever he was exceptional at his job and he loved meeting new people and he loved doing his job and making you feel happy and satisfied with your experience amazing guy And ALL at the Front desk was incredibly professional very accommodating and took your concerns to heart was professionally and proficient with check in and check out Experience brilliant👍👍👍😎😎😎 all in all through the little hiccoughs it was an amazing stage I do hope they rectify some of these situations and that concerns the pools really need to be heated and it could stand a little bit of an update in 2020 it is dated ......... but apparently they are working on updating and renovating the common areas to make it more modern and bring it into 2020.was good after all ,just not a 5star.... 2 1/2 star. happy travels friends.
    Excellent everything!
    01 Apr , 2020 nooras2017
    I went here with my husband and 6 month old. The property is gorgeous and intimate. Small but amazing food, one of the best I've had in my several trips to Cancun, and the beach was a blast! I couldn't give enough shout outs to Mario. He was our waiter at the pool, learned our orders, and checked up on us so often. He truly made our vacation one of a kind.
    Our Visit to Sandos Cancun February 26- March 4
    25 Mar , 2020 JeannineH0120, 50207
    I started this review upon my return to Cleveland but for whatever reason it didn't save. Here we go again! My husband and I have visited Cancun since 1996. After many experiences we have made Sandos our "2nd home" for many reasons. Relaxation, friendliness, room accommodations, food quality, fitness center, cleanliness and entertainment. From our first trip to our most recent we have never been disappointed. They go out of their way to ensure your vacation is perfect. I know you will find negative reviews. That is with everything. I was nervous booking my initial visit a few years ago because of that. However I quickly learned that like much in life you will have those that will find problems with the most perfect things. Upon arrival Eric (Bellman) greeted us and took very good care of our luggage and looked after us throughout our trip. Yelena (front desk) greeted us with a bright smile and assured our visit would be wonderful. She was right! Our waiter the first night and many nights after was Daniel who was more attentive than many 5* restautants we go to locally. Our lunches were primarily serviced by Kikke who also was overly attentive. All meals were top notch and creative which Fabricio should be very pround of. Many options for every pallet. Let's be honest, when on vacation you need a good barteneder that can make really good drinks. Sergio never let us down! If you are looking for a fabulous spa experience this is the place to be. Unbelievable hydro experience and messages! Thank you Martina for your wonderful staff and spa experience. The GM, David should be very proud of the staff and enviroment he has created. They all make you feel at home. This is not a party resort. And it shouldn't be. It is a boutique elegant resort. Yes you have fun, entertainment and memories but not a wild party which we really appreciate. Looking forward to our next vacation!
    DO NOT BOOK - TERRIBLE FOOD & DRINKS
    23 Mar , 2020 mdarcey36, 60097
    I visited Sandos in early 2020 and have no idea where these positive reviews came from. I don't know if management or ownership changed, but the only positive or even consistent aspect of my stay were Bernie and the Japanese restaurant. Pros: - Bernie & Josue - Japanese dinner restaurant, which was delicious - Food at the lunch place by the pool Cons: - All other dinner restaurants were inedible. I've never sent food back in my life until visiting this 'resort'. Steak and Italian restaurants were horrible and often had food mislabeled. For example, the same mediocre cream puffs offered in a buffet were on the menu at the Italian restaurant as 'beignets.' - Drinks were terrible. They use very low quality alcohol that you can still taste despite them serving weak drinks. They also cannot make decent margaritas - the one base requirement for a hotel in Mexico. Had to switch to wine and beer because the quality- of the mixed drinks was almost offensive. - Hotel seemed to be falling apart (numerous areas where there were water stains on the ceiling) - If you receive a room on a lower floor, you can hear the very loud generator from the hotel next door at all hours of the night. (Not the hotel's fault, but request a room on a high floor.) - A member of the staff told me she was sick, continued to cough while standing close to guests, then went on to do a food demonstration. I would normally not leave a negative review, but there were too many negative aspects of my trip to ignore.
    Great time! Entertainment team really made it worth it
    20 Mar , 2020 C9388NEphilp
    Went to the resort for a solo trip to get enjoy some good weather after a rainy time at home. Enjoyed the events and entertainment that the Sandos had to offer, but most of all i valued the effort, time and results that Ana, Rodrivo, Ivan and Richy put in to organize 3 nightly trips to downtown Cancun for those of us who wanted to make a night of it! Thanks for everything, i'll be back when everything settles down!
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally