Rendezvous

Coming backhere was liking coming back to a place where you feel comfortable, safe and happy. We had an amazing two weeks. It was so relaxing. I wish everyone well, I hope the staff are coping and will all be there next time we go, because we have every intention of being back there next February/March. Take care everyone xxx

We absolutely love this hotel for all the reasons quoted by other guests and have been several times, but we also were guests the week the hotel left a letter on the bed on our return for the night just saying 'we close on Friday'. This was handled so appallingly by the senior management who then pretty much hid until it was pointed out how upset the guests were so another letter was left on the bed back peddling a little but still not really giving any information, we too had the virgin rep who disappeared from visiting the hotel even though the other reps attended daily - as guests, we were left to try and find out what would happen to us ourselves resulting in days of worry and stress constantly on the phone trying to get help - certainly NOT a restful holiday - more an endurance until the day before the hotel closed we received a letter from virgin saying we were being moved. What i do wish to say is that the pool bar, restaurant bar and restaurant staff and our housekeeper were absolutely amazing even though they were just about to be laid off due to the hotel closing with as much notice given as the guests - You were fantastic still smiling and laughing and doing everything you could to cheer us all up, They are a true credit to the hotel and I hope the company have done everything they can to put them as a top priority as without them guests wouldn't come back. We were moved to another hotel not one we would go to normally and not our cup of tea, there was obviously no compensation we did contact Virgin - who by the way have pulled out of St Lucia anyway. I hope the company look at how this was handled and the impact it may have had on your regular guests and those visiting for the first time during that period , as has already been said the other hotels did not shut as quickly but waited for the last of the guests to depart. I hope to read in the future it has reopened and picked itself back up and the wonderful guys and girls too many to name (pool bar, terrace bar, malabar you know who you are ) are all still there, we do have truly fond memories of you x .

Well we should have been waking up on our first morning here in St Lucia, so disappointed to not be able to come and visit after all the good reports about this hotel we had decided to take the opportunity to visit to celebrate my husbands 70th birthday in November last year and my retirement at Christmas, we’ve visited some lovely Caribbean islands and prefer the small personal touches and this hotel sounded like the perfect place to relax and embrace our time together, however this year not to be, but who knows maybe in the future health willing, in the meantime we can only dream of what we’ve missed and wish you all well and keep safe.