Burj Al Arab

Wow! What can I say? This hotel is legendary. It is beautiful and on arrival you are made to feel like celebrities! Afternoon tea was beautiful, staff professional, courteous and on hand before you could sip your tea. We would absolutely recommend this experience for families and/or couples. Much to our surprise the team at Jumeirah Al Naseem had arranged a private behind the scenes tour of the BAA aquatics. And wow!! This was our favourite experience during our stay in Dubai. Why? The team were amazing! They took so much time with us and showed so much pride in their department/work/team that we were left in awe. We left feeling like we’d made new friends, our autistic son had all of his unusual questions answered in great detail and with a passion to share our experience with others. I’m only sorry that I didn’t take the time to leave this review earlier. Jumeirah you have an amazing team behind the scenes!!! Thank you Gerhard Beukes and your wonderful colleagues.

Stayed here for one night in May 2019 to get the 7-star experience. The hotel was absolutely stunning. I was a little concerned from the photos that the rooms might be a bit too gaudy/dated but they look much better in person than in the photos. It is definitely a very beautiful and extraordinary place. There were many small touches that make the experience very special. We loved the burj al Arab slippers, flip flops and beach bag, the full range of Hermes toiletries and small treats in the room. We had dinner at Al Mahara which was truly exceptional- food, ambience, service was all amazing. Unfortunately some things were left to be desired. I don’t know if it was just the time we visited ( Ramadan) but it felt like the hotel was basically completely empty, almost deserted. I might have seen like 10-15 other guests total. That made it a little awkward. The check in process was bumpy. I was asked to pay even though I had already prepaid for the room. That took a while to sort out and come off unprofessional. The hotel touts it’s butler service which we were excited for but it completely under whelmed. After check in we looked around the room and noticed a half drank bottle of San Pellegrino in the mini fridge. How do you miss that? We brought this to the butlers attention and told him it was like that when we checked in and it wasn’t us who drank it. We got a new bottle but were still charged for the half drank one that was already in the room. I would have complained about it it weren’t for the fact that we were not charged for other items we did in fact consume. Someone is clearly not doing their job properly. Otherwise we didn’t hear from the butler and most of the time he wasn’t even at his desk on the floor. Overall I would say it’s worth to try it out but I can’t imagine staying for an extended period of time, especially for the price.