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    • Funchal
    • Pestana Royal Premium All Inclusive Ocean and Spa Resort
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    Pestana Royal Premium All Inclusive Ocean and Spa Resort

    PPPPP Plus

    InFunchal, Portugal

    TripAdvisor Traveller Rating

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    Based on 1558 reviews

    from £375pp

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    • Overview
    • Rooms
    • Facilities
    • Location
    • Things To Do
    • Show Gallery

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    There’s no shortage of panoramic views at the Pestana Royal Premium All Inclusive Ocean and Spa Resort. It’s got a beach on its doorstep, and you’ll glimpse rolling mountains from the pool.

    This hotel’s in a prime spot – there’s a strip of pebbly beach right outside, and the buzz of Funchal’s a 10-minute taxi ride away. If you’re after a golden strip of sand, Praia de Calheta’s a half an hour drive along the coast.

    Foodies are sorted here – the four restaurants deal in international, Madeiran, Italian and Asian flavours. And Sao Martinho’s seafront promenade is home to plenty of eateries – it's around three minutes by car, or a 15-minute walk.

    • Rooms: 324
    • Lifts: 4
    • Buildings: 3
    • Floors: 11

    Things you'll love

    • 2-minute walk to a beach
    • 4 restaurants
    • 10-minute drive to Funchal
    • Free Wi-Fi

    Location

    • On the beach
    • 4km to Madeira Casino
    • 10km to Madeira Botanical Gardens
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. If you're staying between 4 and 7 nights you'll get a visit included to one of the a la carte restaurants, and if you're staying for 7 nights or more, you'll have 2 visits included in your stay. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • São Lourenço Garden Terrace

      This international restaurant serves up breakfast, lunch and dinner.

    • Botanic*

      Botanic is a restaurant that specialises in traditional Madeiran cuisine.

    • Bamboo*

      Bamboo serves Asian dishes and you can look out over the hotel gardens.

    Rooms

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    • Suite with Balcony

      These spacious rooms have a safety deposit box, tea and coffee making facilities, free Wi-Fi, air-conditioning and a minibar*.

    • Twin Room

      These rooms have air-conditioning, a safety deposit box, minibar* and free Wi-Fi.

    Cheap food, not good reception service.
    11 Dec , 2019 antonio-defreitas, 3874225
    The building is a superb one, pretty nice gardens surrounding it, pool, spa and a beach. My real problem was with food. The quality of the food is very poor. Many time they served ‘feijoada’, it means, beans mixed with something else, sea-food, pork or other meats. The beans were, obviously canned, and, the looked uncooked, directly to the mix. The wine they served was the cheapest one found in the cheapest supermarket. Cakes and sweets, very bad quality, they look like supermarket made. Table of cheeses, again, only containing the cheapest ones. Even though, you were in a nice restaurant, the food was worst than a canteen. The staff in the reception was not nice, they tried not to hear what you are saying to them, in order to make what they want. As a customer, I felt, they were doing me a favor. Definitively not a 5 star hotel, I would say a 3.5 stars!
    Great staff, shame about the food.
    10 Dec , 2019 Orient-fan-101, 186338
    We've just spent a week at the Pestana Royal. The building is 5 star and very clean. Our room was very comfortable and cleaned to a high standard. The gardens and pool area were very good. However the food was a real disappointment, mostly due to the fact that it was not hot, there is something very unappealing about cold bacon and eggs for breakfast. The staff in the dining room were excellent and nothing was too much trouble for them and a special shout out to Delfina who was amazing, she has great people skills and the best smile. The hotel is all inclusive and whilst the beer and wine were OK the spirits were not so drinkable.
    Great place to relax in Madeira
    09 Dec , 2019 michaeloW179YA
    The real added bonus for us with this hotel was that they provided a free shuttle service into Funchal. Just belt Christmas this was brilliant as you can see the Christmas decorations on the journey into and out of the city.
    Lovely break but...
    07 Dec , 2019 G_O_C479, 186460
    Let’s start with the positives. This hotel is beautiful. The staff are excellent, there’s a choice of pool bar or main dining room for lunch and some evenings you can choose between Italian or pan-Asian theme restaurants as an alternative to the main dining room. Our room was spacious and clean with dressing gowns, slippers, mini fridge and a kettle and kept well stocked with toiletries and fresh towels. All the staff were very friendly and helpful. There is a complimentary Madeira wine tasting room. There is a complimentary shuttle bus to and from the waterfront of Funchal which has been significantly redeveloped since I was last in Madeira 13 years ago (where the bus drops you was a semi derelict industrial area full of vagrants drugged out of their minds trying to rob you). Now the not so positive. The attention to detail and service is not of a 5 star standard neither is the food and drink. The best food was the poolside snack bar as this was burgers, toasties, hot dogs and fries prepared fresh to order but the buffet breakfast, lunch and dinner was on the whole pretty cold (the plate warmer is pretty ineffective so within a minute or 2 your plate is cold also), unappetising to look at (either raw or burned but always at lukewarm temperature) and lacking in flavour. I found myself getting several things and picking at them a bit then giving up and just having bread and butter. Desserts were generally better and pretty good except in the Italian restaurant (we had 2 meals there) where they were bland and tasteless. The Italian restaurant was disappointing as the menu was very limited and the food quite disappointing apart from the pizza. The beer was OK but the wine and spirits could strip paint, the juices and non alcoholic drinks were over sweet cheap types. In our room they brought some teabags and UHT milk cartons on the first day but never again so I had to pinch them from the dining room along with an espresso cup of milk which was on the turn by morning despite being kept in the fridge and on our final morning was so sour I couldn’t drink the cup of tea I made with it. There were some cleanliness and state of repair issues in the room with the desk surface disintegrating and the shower screen being caked in grime from not being properly cleaned for some time. If this was claiming to be a 4 star hotel I could understand and give benefit of the doubt but it claims to be 5 star. No way is it up to that standard and I’d venture to go as far as saying it’s 3 star hotel operating in a 5 star building. I would return to Madeira but avoid this place and go somewhere more central on a B&B basis to enjoy the restaurants in Funchal.
    Very Enjoyable Holiday Overall
    06 Dec , 2019 carronbrae, 793710
    Hotel is in a beautiful setting, loved going to sleep at night with the sound of the waves, room was spacious and clean. Food was good, freshly prepared, varied, lots of choices but we did choose the wrong table at times (constantly getting knocked or access blocked by other peoples chairs). Service from all the staff was excellent although some of the dinning room staff seemed pushed at busy times to service all their allocated tables (easy solution - pick your dinning time carefully). Particularly enjoyed watching the sunset from the sunset pool by the bar. The Christmas decorations were starting to get put out and they were fabulous. Staff were very helpful when we wanted to book trips. It's a bit far from Funchal so a shuttle service is laid on which is adequate. I would have liked smokers to be segregated around the pool and sunset bar area.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally

    Pestana Royal Premium All Inclusive Ocean and Spa Resort https://content.tui.co.uk/adamtui/2017_7/11_19/f02e57f3-162e-400a-82b6-a7ad013fe539/ACC_973999_MAD_08WebOriginalCompressed.jpg?i10c=img.resize(width:658);img.crop(width:658%2Cheight:370)
    Stay at the Pestana Royal Premium All Inclusive Ocean and Spa Resort on your holiday. With a First Choice holiday we do all the hard work so you don't have to. Book today.
    2-minute walk to a beach 4 restaurants 10-minute drive to Funchal Free Wi-Fi
    View Map
    Map Position: 32.63876729, -16.949192883
    Star Rating: 5
    TripAdvisor Traveller Rating: 4 plus /5 based on 1558 customer reviews

    BOOK NOW! Call us on: 0203 636 1310

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    We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.

    Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN

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