Hotel Marina Grand Beach

Great service, bad spa. The hotel Got us a great welcome with a champagne and fruits in the room, but we noticed that all the five days we stayed they didn't change the sheets even once. We went to the haircut service and we ask for a price of my wife hair cut, at the day after, when she came and finish the hair cut they charged her more, until I spoke and got involved, and apparently,one guy there tried to take more money from my wife. More then that, the spa is the worst that I ever had, my wife and I got to couple massage and the therapists talked and laughed all the time in a language that we don't know, we felt embarrassed, also I ask for specific massage and they gave my something else. The service of the hotel itself is good and the people are nice if it's the cleaner, the people in the dining room, bars and the reception. but the services of the spa and the haircut, are bad. It destroyed my vacation there, when I feel embarrassed of my body and feel misled.

We were traveling with a little baby and some other family members. We had 4 rooms in total. Suites which were big in size and ok clean. We were in a room 3302 and the view and balcony size was really nice. My parents in 3327 were not that lucky cos their balkony was totally covered by the tree, even if the were suppose to have a room with a see view. The see was visible from the bedroom though. Amazing sun rises. The others had room just underneath us and almost didn’t have the see view at all :/ pretty shame if they paid for it. Forth couple had room 5527. Beautiful view. Best of all. Rooms were cleaned every day, but linen was changed only once... in a 4 star hotel during 7 night stay it should be twice.Especially cos we were traveling with a little baby. Also the ventilation in the bathroom should be checked. In the bathroom there was a soap dispenser which didn’t work, I had to open it to be able to use the soap. Shower head was broken, almost all the water was running wrong. Not possible to take a Shower... quite important when you are on holidays by the sea. Would be nice with iron and ironing board in the rooms and hangers for towels in the toilet. You had to put it on the toilet while using sink and then put it back on the sink afterwards. A little stupid. Not possible to get to the pool or snack bar with a baby trolley. I Wasn’t possible for me to go alone to the sun beds with my daughter. Always needed assistance, which was very uncomfortable and annoying. Pools were ok, enough for us. We were at all inclusive holidays and the food they served was more than we expected. They tried to make sure there are some different things to eat every day. Most of it was very tasty 😋 maybe besides the cakes but I guess it’s a matter of taste. The beer war watered down a lot, but cocktails were ok go the price. We Could always find something for ourselves. Almost everyday we were squeezed by the elevator cos it closes almost right after someone gets off. Hard to use it with baby trolley again. Reception was very nice, smiling and helpful. Waitresses also. There was one very nice bartender, but unfortunately don’t know his name. One of them who also worked on the they we were leaving 29/09, was serving us a few times, and every time it seemed like he is there for a punishment. Not polite, rolling eyes and forbid us taking drinks to the restaurant the first day, when we didn’t know where the restaurant bar was yet. The last day we asked for Coffee cos we were leaving in the very morning. The bar was still closed but the receptionist was nice and made sure the bartender would come. it seemed he was offended he needed to start the coffee machine just for us. In the end we didn’t get it cos I guess the coffee machine didn’t warm up yet, and he wasn’t even able to explain in a polite way that the machine wasn’t ready yet. He makes a very bad impression. Last thing which didn’t give a good impression was that the second we checked out the receptionist called up the housekeeping to check up on a room. it felt like they were checking if we didn’t steal anything. Wasn’t a nice feeling. It appeared the bath rope was missing at my parents room cos I borrowed it once from their room, and forgot to bring it back. Check it just not in front of the guests, cos it feels wrong. Also the lady with money exchange sitting at the front desk playing on her phone, wasn’t a professional view. There is a little shop inside the hotel, with useful things. There were 2 big terraces with bars next to. 👌 Non of them was a smoke free unfortunately :( even on your own balcony we were disturbed by smoke. Very close to the beach, just 3 min from the hotel. A little more with the baby trolley cos it’s impossible to go without assistance again. Otherwise the hotel seemed very clean. Cleaning ladies always smiling with a good word. Very polite and sweet. We would be happy to stay there again if not the difficulties with a baby trolley and smoke. Again in general stuff was friendly and dedicated, wanting to make us happy. Furnitures at lobby were comfortable and always had space.

I tried the Spa at this hotel and it was the worst spa I’ve been to. I chose a Thai Aromatic massage and I waited for 25 minutes until the therapist came and it looks like she was pulled out from the street and were told to try and do something with me. She just poured oil on my body and squeezed me back and forth for horrible 80 minutes. I could have choked her near the end of the so called massage. Don’t get near this SPA!!!