Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3539 Reviews
Traveller ReviewsRanked #14 of 351 hotels in Hamburg
Traveller Rating
Excellent
2453
Very Good
803
Average
202
Poor
55
Terrible
27
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Nesreen_Younis said...
Highly recommended Hotel
Travelled on 04/2024
highly recommended for business trips as well as leisure. This is my second business trip to Hamburg and it was great ...
thsen123 said...
Never again!
Travelled on 03/2024
We had a Nice stay until we had to settle our bill.
The Hotel had reserved the full amount on my credit card and I paid directly.
Now over 2 weeks after calling and emails the hotel refused to delete the reserved amount.
I was told that it will take up too 3-4 weeks!
No understanding from the hotel even when presented them with legal actions which I now need to spent time on!!!...
cporath said...
very good quality
Travelled on 03/2024
Has all the 5 star hotel amenities, but at a affordable price. Very good location to reach all sites in Hamburg and easy to access with public transports. Nice Spa, maybe to small gym, and various restaurants. Checkin and checkout very quick....
Y2975RTmikes said...
Not a 5 star for sure
Travelled on 01/2024
The room was good but definitely not a 5 star, mini bar empty almost breakfast exceptional but lounge very bad experiencei went one time arround 7pm and the cakes finished, waitress no polite no speak English to communicate and the behaviour of the ladies not the correct for the hotel.Definitely no compaire to other 5 star hotels I stayed in Hamburg in the past.lunch expensive and the cheasar salad not at all a sa...
Read more
Ben T said...
Awful
Travelled on 12/2023
This is the first tripadvisor review I have ever given. I am compelled to review as Ive never had worse treatment than at this hotel.
I have titanium status with I prefer which should entitle me to a number of benefits inc room upgrades, welcome gift etc etc
Hotel grand Elysée would not acknowledge my titanium status. I was provided the most basic room and no titanium perks. I immediately mentioned my titanium ...
Read more