Atlantica Porto Bello Beach

This is my honest opinion about my holiday. Hotel is in a fantastic location and the weather was excellent however there is nowhere near enough sun beds on the beach or by the pool and a lot of them are broken , The water park is not on site but only a short walk and when you get there some of the slides have a weight restriction so if there’s 30kg or more between you and your child you cannot go on them. If your mobility is restricted there are no toilets in reception or near the main buffet restaurant so a walk down 2 flight of stairs or exit the main reception and walk down the side of the hotel to enter the only toilets on the main grounds , You can reserve sun beds if your registered disabled and when we enquired about this at reception a rude member of reception staff (Katrina) replied “Are they in a wheelchair” while laughing. I have never heard discrimination at that level in all my life and when I spoken to holiday rep about it she replied she has spoken to hotel manager about it who apologised and blamed it on a language barrier however when I spoken to the hotel manager the following day he knew nothing about it and sorted the problem immediately in a very professional manner. The rooms are nice and clean but very dated and attention to detail on the furnishings and fittings leave a lot to be desired. The hotel is right in the flight path of the airport which is just the other side of the mountain so low flying plane noise is heard throughout the day and night as their is no flight restriction times. The food is mainly gluten free and not very nice as everything appears to be cooked in this green herb that don’t taste very nice. No lifts at the hotel (although fire evacuation notices say not to use them in an event of a fire) so if you are disabled or reduced mobility request a ground floor room.

We stayed at this hotel in July as a family of 4. The hotel room was lovely and spacious, and very clean. We stayed in the new block. The food was really good and lots of options available. The late breakfast was good for us because we prefer a late breakfast. Staff lovely and friendly, and helpful. The pool was great and the salt water didn’t bother us at all. However the one thing that really spoilt the holiday for us was the sun lounger situation. There is simply not enough loungers for the size of the hotel. People reserve them at 6am and if you are not down at sunrise you don’t get one. We spent 2 days walking around the pool and the beach for a lounger and ended up sitting in the shade for those 2 days at the bar. Our daughter had recently had surgery on her lower back so sitting was just too painful for her. We did however manage to get the disabled loungers for a few days but again people started reserving those too. This really spoilt our holiday and I wouldn’t want to pay nearly £3,000 again just to sit in the shade. The beach at the hotel was lovely and the gardens around the hotel where brilliant too. The kids really enjoyed the entertainment on an evening too. We visited the local town, and also Kos town. We done a few boat trips which where the highlight of our holiday and I would definitely recommend. Would we stay at this hotel again? Yes if the hotel addresses the sun lounger issue.