Aqua Blu

We arrived 23 February around 4 AM in the night. We went to our room and there was no baby bed. We had to wait 30 min for that. and we were so tired. Hotel looks very good and clean. Stuff are very friendly and respectful. The guys behind the bars in the lobby are very nice. The food was eatable but not so tasty. The swimming pools are for kids not for adults,they are not deep. The Olympic pool in aqua Vista not for free. Very disappointing. 3 euro for 1 hour, that's crazy. Rooms are big, clean and comfortable. Shower was big. Music outside started to early, to loud. Security pays extra attention to Egyptians very strange . The 2 managers in the restaurants was very helpful and very respectful. The stuff also work very hard in the restaurants.

The Aqua Blu is one of 4 Pickalbatros Hotels forming a complex in the Safraga area of Hurghada about 20 minutes by taxi from the town centre. The hotel is busy all year round and this can make it difficult for them to honour room requests. I had asked for a quiet room which I did not get and, when I was checking in, a family with disabled parents had a requested adjacent rooms didn't get them. It is also difficult sometimes to get a sunbed or a table in the 3 buffet restaurants (which are basically one restaurant split in to 3). Guests can not use the restaurants in the other hotels but I was pleased with the choice and quality of food and drink available. Guests can use the pools and bars in all the hotels (with the exception of the Red Sky Pool) but there continued to be confusion among the Staff about this. The hotel is high quality and recently refurbished. It is extremely clean everywhere with a good range of facilities. It has good wheelchair access but the floors can be very slippery when wet. My room was very large and there was no charge for the safe. The majority of guests are Russian or German and I was surprised that the level of English spoken by Staff in the hotel and elsewhere was generally low which did cause problems when asking for information or items and quite a number of the staff did not come across as very helpful. I raised these points with the Customer Relations Manager Diana who assured me that they would b e acted upon. Overall I has a happy stay.

Very good animation team at this hotel, especially Yana 👍🤗 Very friendly and very welcoming at the hotel 👌 Everybody has fun at this hotel,including all the families, especially around the pool area, All people made to feel very welcome. All very good especially in a foreign country ❤️👍😁.