Jaz Makadi Aquaviva

Great holiday for families but in my opinion not the best for couples... The hotel grounds are clean and very nice & the staff cannot do enough for you. The rooms are big and very clean, the Adults only pool was great and such a relief when we found it! Tarik the towel guy was fantastic and couldn’t do enough for you, also all the guys in the upstairs restaurant. “Table service” here unlike the other pool bars where it’s a free for all. The biggest problem with the hotel is the main restaurant, its clearly not big enough to cope with all of the guests, you have a 2.5 hour sitting in the evening and its just complete chaos on 3 occasions we had to walk out as we could not even get a plate to eat off of. The situation got so bad we requested to move hotels, in the end this did not happen due to the huge cost to do so and being advised by Danielle the TUI rep we would have no chance of getting our money back. Danielle was a great help and managed to come up with a solution after discussions with MR EMAD (GM) & MR RAGGY (F&B Dir). With all of the help offered we had a fantastic last few days of our holiday and I REALLY appreciate what had been done for us. MR EMAD when I’m next back in Hurgarda in September I will take you up on your offer and come to the hotel for the day to see what changes have been implemented. Again a massive thank you !

Couldn’t resist another trip to this amazing hotel less than a year since our first. Kids loved the facilities and I loved lounging and being looked after by the pool guys. Staff over worked but always so happy and helpful

We stayed at the Jaz Makadi Aquaviva as a family of 4 in June for 2 weeks. The hotel is quite new so all of the rooms and public areas are of a good standard. The rooms are big enough to accommodate a family of 4 and are cleaned every day. There is a fridge in the room which is filled with drinks and chocolate although these are chargeable. The pool area is clean although the floor gets very slippery and we saw several people fall over. The towel guys made sure we got sunbeds everyday and the pool waiters come around regularly with drinks. The hotel is really let down by the restaurant, it is too small, too busy and not enough staff for the number of guests. The waiters work hard but you can be left waiting for 15 minutes before getting a drink. There were occasions when we had to wait 10 minutes for plates and glasses, this is before having to fight through the crowds to get food. Overall it made for a very negative dining experience. The food was actually quite nice when you could get some but it was very stressful trying. We didn't go to breakfast for 4 days because it was so busy and choose to get coffee and pastries from the pool bar instead. The a la restaurants are good although you only get one visit per week which given how busy the main restaurant is this is not enough. The hotel provides free wifi which I found was better in your room and by the pool than other areas of the hotel. The hotel entertainment is ok but repeats so you end up watching the same things if you stay for more than a week. There is also no entertainment on Sundays which is most peoples last day. The kids club is quite big and has lots of staff, my kids used it a couple of times and really enjoyed it. The staff will bring the kids back to you if they are upset and don't want to stay. The water park is ok as something different from the pool, but I wouldn't have paid to use it if it wasn't included. There are plenty of slides for young children although some of them need more water on them so you don't get stuck. There is a height restriction on the bigger slides so we didn't use them. The toilets at the water park are at the far end which isn't ideal if the little ones are desperate. There is a shuttle bus down to the beach which runs every 30 minutes, there is a food court that you can use although it serves the same food as the pool bars. Overall the hotel is ok but needs to make lots of changes to the restaurant to accommodate large numbers of guests.