Melia Atlantico Isla Canela

Booked: The Level, AI The Level: Services: great room, additional services: - separate lounge - separate pool area: would have been nice if it was an Adults Only area. - individualized minibar: outrageous, you could have the bar filled according to your own wishes, but only at your own expense. So it was less than a standard filled minibar in a 3-star hotel. Early check-in and late check-out: Early check-in was not available, we had to wait three hours for the room. Late Check-out costs long negotiations until we were allowed to stay in the room until 2 p.m. without any costs, until 3.30 p.m. it would have cost us 50,- Euro. All cards were blocked from 12:00 o'clock on. So we had to queue up again at the reception ... Generally: Waiting times at the reception: unbelievable: At the check-in we had to wait almost one hour, two employees were completely overstrained. No information about the hotel/the level offers, only the reference to the informationscreen on the TV in our room. In the room itself: not even a daily bottle of water, when asked, they send us to the the beach bar, where we could get it. Catering: ok, average. For the salad there were only ready made sauces. Despite Corona more would have been possible. Altogether: adjusted to mass tourism, no individuality. Too little service to come back in this price range.

All inclusive bartender Jesús is the best!! Seriously, everything was a real fun and joy in our stay in this hotel! Nice and good service, even with the whole COVID-19, they die the best they could!! Also the animation for adults and kids was great!!