Lemon & Soul Cactus Garden

Pros: Room was huge, modern & clean. Hotel kept well. Staff friendly. Rooftop terrace has nice views and has a jacuzzi which is lovely. However the bar was not open on the roof terrace once. So you have to go down from floor 9 to 1 to get a drink. Hotel is near to a beautiful beach (5 min walk)! White sand and clear waters. If you keep walking down the beach to the right for about 10 minutes you will find Jandia town which has lots of lovely shops, bars and restaurants. Very nice to sit and have a meal overlooking the sea. Cons: Downstairs pool was busy, lots of noisy music playing constantly and queues at pool bar. This atmosphere would suit some people but it didn’t us, so we avoided this area. We preferred the rooftop terrace for sunbathing as it was quieter. Drinks always given in small plastic cups which we weren’t keen on, it didn’t make it feel very special having a cocktail in a small plastic cup! The buffet food was adequate but we decided to eat out on most evenings and some lunches as we became bored of the selection of food / buffet atmosphere. We were given time slots for the buffet too (due to COVID-19, understandably the hotel didn’t want too many guests in the buffet at once). But due to this we got hungry waiting for our slots! So if you wanted food outside of your time slot for dining there was not much available. You could get water from the bar in a cup, if it was open, if not you had to buy bottled water behind reception. We found this odd as surely water should be included in an ‘all-inclusive’ stay? Another downside for us was checking out. We asked reception if we could pay for a late check out as our flight was at 8pm, and we were told no late check out was available. We were also told we were not allowed to have lunch as check out is 11am. An hour or so later, we went back to reception to buy (more water) (which should be free) and we overheard another guest in front of us, being given a FREE late check out until 5pm. ??? Overall we had a nice weeks break in Jandia, but we preferred going out of the hotel than staying in the hotel. If we went to this area again (which is beautiful) we would choose a b&b option, and would choose a different hotel.

First impressions were of a clean well run establishment. The hotel is well situated within Jandia for shops and bars. The beach is approx 250 meters away. Check-in was quick and simple. We were very pleased to be given an upgrade to a junior suite. The suite was clean and airy with modern fixtures and fittings. The balcony overlooked the pool, with a sea view. The only slight drawback was no drawer space. The staff were great throughout the hotel. From housekeeping to the bar and waiter service, they were friendly and helpful. Food was of a good standard with plenty of choice at all meals. (Agree with some reviews that the wine was not great, but still perfectly drinkable with the addition of a little lemonade) The public areas were well maintained with plenty of sunbeds to go round. We were there as the Coronavirus lockdown tightened and the staff and the hotel management were brilliant at dealing with a very difficult situation. They explained to guests what was happening and why, which resulted in it not having too negative an effect on the rest of our holiday.(From a personal point of view that is.) We are very much looking forward to going back once everything is back to normality,