The Grove Resort and Spa

We highly recommend The Grove to our family and friends! The room was perfect for my family and I! The restaurants and water park were amazing!!! Let me just say that Yanira at the front desk reception was extremely nice and professional, we feel lucky meet her during our stay! It was my daughter’s birthday and Yanira definitely made her feel very special with her kind words! Every morning we hoped to see her at the reception just to say hello! She sets a top-notch example of what customer’s service should be! The water park was exceptional and the kids really enjoyed it every day. We are definitely planning to go back next spring! Thank you, The Grove for making our vacation GREAT!

This was my first stay at the grove, and we picked it based on the space. My wife and I have 2 kids, 6 and 4. Our first day there my daughter got sick with a stomach virus so my wife sent me down to the market with our little boy and this is where I met Jessica. She saw me struggling, normally my wife picks up medicine and needs when the house is sick. She asked if I needed help, I explained to her what was going on and she immediately sprung into action. She got pepto, soup, ginger ale, crackers and of course a stuffed animal because "all little girls feel better when they cuddle up with mommy and a teddy" My heart melted, she was so kind. After paying, my son got confused and took off running, if you know my son you know how clumsy he is and of course he fell and hit his head. Again she sprung into action, and you could tell how sincere she was. I'm used to it, wouldn't be a trip if someone didn't get hurt. Later that night I went back to pick up some dinner and beer, when Jessica came up to me. Not only did she ask how my daughter was feeling, she asked how my son was doing, and how me and my wife were holding up. I was in complete shock, it had been hours since our encounter, I just figured she sees so many people she wouldn't remember. The next day we went to the waterpark and had lunch at longboard because my daughter was feeling better, this is where we met Mike the manager. Nice and full of personality, made sure we had everything we needed. The following day we went to Disney, and of course my son fell again. When we got back we stopped in for ice cream and there she was, and guess what? she remembered us!! She asked my daughter how she was feeling, and asked my son how his head was doing, noticing the other bump she asked him if his shoes where so fast his feet couldn't keep up, he loved that, she even told him about how she walked into a glass door once and had a nice little bump that matched his. I have traveled all over the world, and I have been in nicer hotels than this one but the customer service I received was top notch, normally a employee says hi and goes about their day, or a manager ask if you are ok once and then you don't see them again, but you really hit the jackpot with Jessica and Mike and because of how I left feeling with just the interactions I received while there, we will be staying here again!

I was there this weekend with my wife and her Monat team... as always the staff was incredible. Special shout out to Tee at the pool bar and grill! She made us incredible mojitos and took care of so many of our team members this weekend. We will definitely be back to see her!