Sporthotel Reisch

From the moment we arrived for a one week skiing holiday, the staff at this hotel looked after us. The room was everything we could have wanted (sensible size safe etc). The highlight though was the breakfast and the evening dinner. Just sumptuous! Unfortunately, on our second day it rained really heavily and skiing was clearly out of the question. Katrina was on duty in reception and displayed extraordinary tact and intelligence directing me and my wife to alternative options for the day. The 3 ladies who looked after us in the morning for breakfast always had a welcoming smile and Ann in particular was very friendly and offered some great advice regarding where to ski. Every morning we were greeted with kindness and they remembered our preferred options suggesting those to us, before we had even sat down. The only draw back was that the hotel is right opposite The Londoner Club. This remained busy until past 4am, with quite a lot of shouting and laughing, even car horns going off. We were on the second floor, but it would not have been nice to have the window open at all. Around 5-6am , lorries were clearing the road, with their reversing beeps. So I'd suggest you ask for a 3rd floor room or one looking away from the road. The hotel didn't have a fitness centre that we found, but it does have a very nice sauna and steam room with a quiet area for resting on extremely comfortable warmed water beds.

The staff here is great. We were waiting for a delivery of a lost airline bag. They were so helpful and kept us informed. As soon as it arrived they came and found us in the bar. Rooms are very clean and spacious. Lots of hot water. Loved it!

There are a lot of nice points to this hotel. It is central to the old town and walkable to the ski lifts (5 mins). Front of house staff are charming and there are nice touches such as a light breakfast brought to the room for our early departure and a gift of honey on check out. The après ski cabin opposite the hotel which is owned by the them is also great fun. We stayed half board with Crystal and the included breakfast and dinner were great. You can order from the regular menu at dinner with only two items requiring a 10 Euro upgrade. Overall we had a very pleasant stay. However, what leaves a slightly bad aftertaste is that we were charged an extra 120 Euros after being forced to request a room change after our first night, when the street noise made sleeping impossible. The windows do a reasonable job of reducing the noise but the second issue is you have no thermostat and the hotel runs the underfloor heating way too hot. Therefore I had to choose between unable to sleep due to noise or heat. It wasn’t just us either as we were informed the other couple who had arrived with us were also requesting a room change. The only difference with the new room was it faces a rear car park rather than the street and the fact it is more expensive reflects an acknowledgement by the hotel that front facing rooms have a noise issue. That said, for the rest of the week as it turned out the street noise was much reduced so it’s going to depend on your timing how much this effects you. Room temperature can be controlled by reception but even when turned off completely the room still seemed to run a bit too warm for me. Crystal rep Maria was a shining example of customer service in helping with this issue but did seem to be left picking up the slack from the hotel’s reservation manager who had a bit of a like it or lump it vibe. In summary, a very nice hotel if you can live with the heat / noise issues or pay a bit more to upgrade to a room at the back