Dream Apartments

Booked this hotel due to the generally good ratings, choosing to ignore the negative reviews. On arrival we realised what a mistake this was. We were dropped off by the coach with no instructions as to where to check in. Fortunately another couple travelling with us had read reviews noting the check in area was at the bar down by the pool. The steps down to the pool were completely unsuitable for moving large heavy cases down. We had booked a mezzanine room and had hoped to get a refurbished room, however we were allocated an old style room. Despite there being 4 of us, we ended up with a tiny entrance terrace with a small table and two outdoors chairs, making it difficult for us and the kids to all sit together outside. The room was disappointing, particularly the bathroom which flooded every time the shower was used. I refused to use anything in the kitchen other than the fridge, opting to buy disposable plates and cutlery for breakfast and eating out for lunch and dinner every day. The kitchen was quite frankly disgusting. In terms of cleaning, this left a lot to be desired. We were led to believe that our towels etc should have been changed twice during our stay. We only got one change and this was because we asked. Most of the cleaner's day was spent smoking with the female owner. It was almost immediately apparent to us that the service level received from the owners depended on how much you spent with them. Given the cleanliness of our room, I didn't feel comfortable eating or drinking at the hotel. As such, we were ignored for every request made ie clean towels and emptying of the bins. We complained to the tui rep about the lack of service however she was more interested in selling trips and was noticeable by her general absence. The pool area was ok however the loungers were old and uncomfortable and the lack of umbrellas was annoyiny. That said the kids enjoyed the pool even though it probably could have been cleaner. The village is beautiful and we would definitely visit again, but would stay well clear of this hotel. For context we have stayed in the b&b hotel chain in France which is classed as 2* and is basic and clean. The apartments should really be rated as 1* at best.

I visited in September as a lone parent with my 2 kids. Aged 10 and 15. Initially I was given a ground floor room right at the bottom end down a dark pathway surrounded by trees. I felt very vulnerable and really not comfortable as I was on my own with the kids. We arrived about 1 in the morning so not much could be done to resolve this until day staff arrived. I met two lovely ladies who soon resolved the issue and made me feel very welcome. We were given a room by the pool, plenty of lighting and I felt instantly relaxed and ready to enjoy my holiday. The pool is small, but totally fine. We didn't spend a lot of time there as we explored every day. We hired a car which was conveniently dropped off and collected at the hotel. The kids didn't fancy the walk up and down the hill to hersonissos. The people of koutouloufari are wonderful. The gift shops are full of local crafts. Food is great. Anyone with kids should definitely visit star beach. Which is a free water park about 10 mins away by car. Or buses do run past. You just pay for the sun lounger. I'm hoping to travel back there alone, that's how safe and welcome I felt

We visited Koutouloufari with my husband and we spent a really lovely time there. The staff was really friendly and helpful, always willing to satisfy our needs. Location is superb since everything we needed was really near-that comes also with the hotel services. Clean private rooms and public spaces. Totally recommended!