Golden Nugget Las Vegas

We are back here at gold nugget the fifth stay in past year . After this trip I will not stay again. It took 32 hours to get a room that was clean enough to stay in.first room, hair, dust everywhere, even bed was old sheets, 2nd room, floor so stink your shoes stick to carpet, counters sticky, toliet dirty... 3 rooms later we are able to relax . Rooms are so dirty you'd think with all the down time they'd have things cleaned up. No housekeeping, no Bell service no room service, no no no .If you need help your supposed to call no one answers the calls so you go to front desk to find they're closed too . Claim jumper is opened limited hours, food is subpar, and ridiculous.. a basic cheeseburger the size of a McDonald's $1 cheeseburger $16.00.KICK ROCKS!! All food on Fremont closes between 7-10 pm. No drink service on casino floor. Full on waste of time. We changed our flight, heading home, I'll take my money elsewhere, Golden Nugget could give two craps about their guest and it shows big time with the performance . A big thank you to Wade the front desk manger that finally put us in an acceptable room after 32 hours of arrival...Still no soap, soap holders, no tissue, had too call many times for towels etc for the rooms.. Shame on you Golden Nugget for not taking care your loyal customers, Sadly you've lost our family too!! There are too many other places to accept the drama we've had to deal with!! So frustrating, we were at the point of tears. Here's a pic of the $16 burger.

COVID-19 has changed everything, most notably was the long line to check in (2 front desk people working on July 6), the one Waiter in Cadillac Kitchen (who was also the table cleaner, server, host) and sat us at a table that was still wet after wiping with a wet rag (we left immediately). The rude bartender and chicfila worker. Most of the several bars were closed. I get it, reduced staff after July 4th weekend but after coming to the Golden Nugget for several years, they are clearly reducing cost due to COVID and it shows! Drink service on the casino floor was rare. We booked 2 nights and left after the first. Too many other great options (Palazzo, Freemont, Sunset Station, M resort) to be treated the way my family was treated at the Golden Nugget. We won’t be back.

We just checked out today and I wanted to give a VERY thorough review as I was scanning through post-lockdown reviews like crazy when deciding if we should visit or not. For context, my husband and I took a quick flight from LA and did not rent a car. Pros: - Our room was very clean. They seemed to remove excessive items like brochures and room service menus. Cups are plastic instead of glass. No tissues or soap dish. We stayed in a Rush Tower king. No fridge. Pro Tip: At first you'll think there aren't any outlets but if you just slide your nightstand slightly, there are a ton behind there. - Getting a cabana at the pool. It cost us $155 (on a Thursday) and we had it from 10AM-6PM which we thought was an incredibly fair price to ensure excellent service (thank you Sophie!) and keeping our distance from other patrons. We ordered the chicken tenders and mozza sticks which were good enough. No one wears masks at the pool. The pool was clean, save for some leaves/dirt floating near the filters. The fish tank is very cool. - Check-in was easy. The folks at the front desk wipe and disinfect the counter and the credit card machine after each guest. They also check the temperature of every guest that is checking in using a thermometer gun. - The Cadillac Grill was a great restaurant. The prices were fine and the cheese enchiladas were delicious. They did a great job of spacing out patrons. The other dining options available are Chick-fil-A, Starbucks, Claim Jumper, and Vic/Anthony's. More on that in the cons list. - There are hand sanitizer stations everywhere as well as Purell wipes Cons: - Compared to the hotels on the strip, I believe the distancing protocols at the casinos on Fremont are very lax. The only hotel that really checks your temp is the Plaza. I could tell that Binions completely replaced all of their tables and it didn't feel as smoky and dated anymore. Every other slot machine was turned off but I would see empty glasses and cigarette ashtrays with butts in them sitting around for a while. When playing roulette at Golden Nugget, they limited it to 4 people (on the strip it was 3) but let you pull your mask down to sip your drink and they didn't yell at people watching you from behind to back up. Mandalay Bay and Excalibur both asked either me or my husband to step back and sip our drinks facing away from the tables. All of the casinos on the strip (except Paris) had plexiglass as well. This was not the case on Fremont. I did see employees continuously ask patrons to wear their masks. People don't know how to wear them over their noses, unfortunately. The Fremont street experience was very crowded (more so than Las Vegas Boulevard, surprisingly) and they have these metal detectors and security everywhere that seem to do absolutely nothing. Be careful not to get too close to anyone without a mask. - Dining options are extremely limited. It makes sense, but every hotel including the Golden Nugget only had a small number of restaurants open. I was looking forward to dining at Red sushi and trying out their new western restaurant but those were closed as well as their pizza place. Not all of the bars are open so oftentimes there was a wait. However, I never had to wait long for a free drink while I was gambling. Those are the key points from our trip. Other quick notes would be that it was pretty tough to get an uber/lyft without long wait times so oftentimes there's a taxi out front by check-in. Easiest open attractions were the Mob Museum and Top Golf. TL;DR: If you're desperate for a break from quarantine like we were, the golden nugget is great for the price and the amenities, but you're not necessarily going to be as protected in the casino from COVID as you would be on the strip. Regardless, we're all running that risk by going to LV to being with and if you're not careful--play stupid games, win stupid prizes.