Treasure Island Las Vegas

I live in Las Vegas and have been a member of TI's players club for many years. My birthday was June 23, my fiance's is June 24th. Like most of America we have been for the most part, in our little apartment every day since the end of Febraray. So we were excited the Strip is opening up, its our birthday and some casino's give free play to their players club members. So i google and ask if TI does. A huge ad from TIcasino.com pops up says Birthdays at TI just got exciting. Come in during your birth month swipe players card at Kiosk and win up to $1000 in freeplay! So we go. I swipe my card and get nothing. Players club was closed but I found lady working in slots said she could help me. She looks up my account and says, "You don't get promotions." I asked her why not. She had no answer. Then she tells me they sent me promotiin in March but it has expired since i didn't use it. The casino has been shut down from begining if March till now! I show her the ad. If your ad says come in and do this and this is what we will give you then you should honorbthat or its false advertisement! She get supervisorbwho basicallyvtelks me same thing she said. They say come back after 7 am when players club opens. It was now around 3am. So we walk around till 7am, go back talk to same lady and same supervisor that tell me same bs and now tell me come back afternoon 9am. Two more hours of walking around, go back. The supervisor rudely tells me she spoke to marketing and marketing also states my account doesnt get promotions so to bad so sad. Again i bring up the add, there is no small print i missed and it states come in, swipe card, get up to $1000 free play! She asked if i want to talk to marketing. I said absolutly. She gets lady in marketing on phone, who tells me same bs. I was adamant that if they put this ad our on their website and I followed their directive, I should get what they promised! I really dont see why this is such a big deal? They are not giving cash away. Whatever amount of freeplay i win has to be played in their casino! So thus lady tells me she will speak to marketing director and either her of director would call me back. She said i would receive call by 11:30 am. So we walk around out in the heat some more. And guess what...no call, no nothing! I have been a customer at TI since they built the place! I will never spend another penny with them. For such a big wealthy corporation to screw over one if their loyal customers for some freeplay is real shame. They couldn't care less!

I am local who was just trying to have a peaceful time and for get about life for one night after my surgery last week. But, it wasn't as relaxing as I hoped. The room it self was fine. But when it was time for me to relax it didn't happened. First The check in computer went down when checking I was checking in. It took twice as long to check in and take my payment. In my room my remote to my Tv didn't work. I had to wait 30min for another. My bed was so uncomfortable . It was hard and lumpy on top of that they only gave us 2 flat pillows on the bed. Called housekeeping just to receive 2 more flat pillows. Lights not working and light bulbs going out. Also had to call for more towels because there was on 2 washcloths. And The people across the hall kept going in-and-out of their Room slamming the door and being loud until about 3:00 a.m. And my toilet was Whistleing all night. I only slept for about 2 hours maybe. I heard everything all night. I stayed at the Encore and the Venetian since they have reopened and had problems. Not sure if I will stay here again.

Room dusty, either no one in Room because of covid, or no one really cleaned. Either way, very poor house keeping. We walked in and the fire alarm was chirping, we called the desk at 130 PM. The front desk said someone would be right up. 4 hours later we had to call again and say my husband had to disable it and now it is a safety hazard. (One grace the engineer who came was wonderful!!!). The room was “ paid for” before we got there. However a $44 “resort fee” for “ free” WiFi, a COVID hazard pool, and 2 free small drinks. Why did’t you share this before we got here!!!!! FINALLY we had to endure the sound of jackhammers or hueys all day and night because the OLD air conditioning!! We expected the drunk guy banging on the door at 3 AM but not the in room noise!!! No sleep but we had machine gun dreams. WILL NOT BE BACK!