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    TUI SENSATORI Atlantica Caldera Palace

    PPPPP Plus

    InLyttos Beach, Heraklion Area, Greece

    TripAdvisor Traveller Rating

    trip advisor

    Based on 4288 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The TUI SENSATORI Atlantica Caldera Palace is a haven for spa-seekers and beach-goers.

    This hotel was the first in the luxury SENSATORI range by TUI, our sister company. Rooms feature sea views and balconies, while select suites boast plunge pools, private swimming areas or swim-up entrances. Evenings focus on entertainment, with acts such as comedy shows and live music.

    This beachfront property's a five-minute walk from charming Analipsi. Guests can relax in the traditional village's cafés, bars and shops, or visit nearby Hersonissos for more bustle. Crete's historic capital city of Heraklion is a 30-minute drive away.

    There are seven unique restaurants onsite, ranging from Thai to Tex-Mex. The main eatery features a large buffet, where guests can enjoy international menus, live show-cooking stations and themed nights.

    While you're away, you'll have access to our 24-hour digital service, and a rep will visit regularly.

    • Rooms: 411
    • Lifts: 13
    • Buildings: 10
    • Floors: 2, 3 or 4
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • 7 eateries
    • 6 pools
    • Nursery service

    Location

    • Close to a beach
    • In the centre of Analipsi, a traditional village that’s home to a handful of cafés, bars and beach shops
    • 5 kilometres to livelier Hersonissos
    • 20 kilometres to Heraklion airport
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Breakfast is served in the buffet restaurant, and an adults-only breakfast is available in the Red Saffron Tavern. Lunch is served in the Tex Mex and the buffet restaurant. Dinner is served in the buffet restaurant, Tex Mex, Red Saffron Tavern and Five Flavour Thai Oriental restaurant. Branded alcoholic and non-alcoholic drinks by the glass in all bars in between meals. Draught beer, house wine, soft drinks with meals in the buffet restaurant, Tex Mex, Five Flavour Thai and Red Saffron Tavern. Snacks are served in the Tex Mex restaurant.

    Facilities

    View all facilities
      accommodationData.facilities
    • TUI SENSATORI Play House

      Supervised sessions for 3 to 12-year-olds, six days a week for one to two hours at a time. You can also use the facilities as a family during dedicated Stay and Play sessions. Book in resort.

    • Spa*

      With a sauna, steam room and heated indoor pool.

    • Personal training

      Over 16s can book this, subject to availability.

    Rooms

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    • Double Room with Inland View and Balcony or Terrace

      With neutral sandy-palette tones on the walls, and ceramic-like flooring, you're presented with comfort in this Double Room with inland view. There's a queen-size bed accompanied by lamps, an armchair and side table. You'll also find a shower, and air-conditioning. Step out onto the balcony for outdoor seating, and a garden table, with pleasant views enhancing your stay.

    • Double Room with Inland View, Private Pool and Balcony or Terrace

      This Double room is complemented by its grey-palette tones on the walls, and ceramic-like flooring, and the private pool adds to the wow factor. There's a queen-size bed accompanied by lamps and a sofa-bed in this open-plan space, as well as a metallic-like chair. The bathroom follows a green and white theme, with mosaic features around the washbasin, and there's a shower in bath. Step out onto the balcony and just a few steps away - you'll come across your private pool, and grand views complete the stay.

    Splendid Vacation
    21 Sep , 2020 paul-4041, 186334
    We have had an amazing time at this resort, with the beach just on the door step. I would recommend to friends and family it was a lovely experience and even though there weren’t many people in the hotel due to COVID the entertainment team especially filled the atmosphere with joy and made our holiday. Definitely will be returning.
    This is not a 5 star hotel
    19 Sep , 2020 stephencP229MC
    We are writing this review on the terrace outside our swim up room on 19th September, we fly home tomorrow. Understandably due to Covid we knew things wouldn’t be as they would be normally, however a lot of the issues we have experienced have nothing to do with Covid. Occupancy of the hotel is now circa 100 people, this has affected the facilities dramatically. All bars around the pool areas now close at 6pm where previously they were open until midnight. Staff are now collecting sunbeds whilst we are still on holiday. The breakfast is diabolical, black Teflon pieces in the scrambled eggs from the saucepan being burned every day and Burned bacon. The food in the restaurant has been a lot less due to Covid, the second week reduced to hardly anything at all. Lunch and dinner in the main restaurant, choices were very limited. Entertainment, the same group on every single night with a very ad hoc and random performance schedule, this was the only entertainment available. The speciality restaurants, I have been to many many 5 star Hotels and have never had to Pay in any speciality restaurants but here you do have to pay albeit you get 20% off. In the Stone Grill it is very expensive and the steak was awful and the service was rubbish. It’s a good job it wasn’t fantastic as it has now closed for the season. Greek restaurant was ok and the Tex Mex was very good, the Al Dente restaurant was closed for the entire duration of our stay. There was no atmosphere in the hotel as there was no music due to Covid I assume. On the plus points we found the staff to be excellent, nothing could be too much trouble for them. We had a swim up room which we moved three times due to various issues however the staff could not have done more to help. A big shout out to the tall lady on reception for her professionalism and help. Not all swim up rooms are in the best location but this can’t be helped it’s just the way the hotel is positioned. Just a tip, if it’s a swim up room for two that you want put a special request in on your booking form for a room opposite the main pool, these rooms have the sun for the majority of the day. If money is no object go for a superior swim up room opposite the sea, fantastic! The choice of swim up rooms is endless, we have never seen a hotel with more swim up rooms before. It says on the Tui website that there are 5 pools but these are actually 7 pools, all of them superb, we can not fault any of the pools at all. The hotel is opposite the sea with a private beach for the hotel guests. The hotel is located in a small village with a few restaurants and bars but there is a side street that many would miss off the Main Street which leads to some great Greek tavernas. There is a Noddy train shock you can catch every hour until 5pm, this takes you through the old town which is a must destination if you want to enjoy real Greek hospitality and good food. Under the current circumstances Tui should be reducing the cost of holidays due to Covid and that as it is coming to the end of the season not all facilities are available. We would very much like to return to see what the hotel is like under normal circumstances. Angela & Stephen
    3 start resort for price of 5 start
    18 Sep , 2020 qbercik, 186416
    Really, this is not 5 start resort. We have been there weeks ago and we are quite disappointed by quality of the service which we received. We paid additional money to get swim up room, and we got it but room have issues and resort was ignoring this issues for 4 days even if we were complaining twice. Our "premium" root had issues with very smelly sewers (really, sometimes we were not able to be in room) and broken shower cabin. Resort stuff lied that this has been fixed twice. Finally, after meeting with resort management, we have been moved to different room, as they were unable to fix it. Variety of food in main restaurant was minimal. Day-by-day this same food with very little of difference. Really disappointing. No Greek food in the main restaurant as well. Getting booking for other restaurant for dinner was almost impossible as always were not enough places. Restaurants allowed walk in people in swimming costumes even if thy have "dress code" published on booking web pages. Almost half of resort is adults only, and you can't be there with kids (it suppose to be family friendly resort). There was not enough sunbeds next to other pools, but resort management prefer money over tourists satisfaction. Wifi was constantly dropping as TV integrated access points was configured incorrectly. Resort application which we had to use to book restaurants is not working on iPhones, so only way to book something was via kiosks in main building. Beach is not private and there was many people from outside hotel.
    2nd visit
    17 Sep , 2020 cazalino, 187045
    We decided to return to Caldera after visiting last year. This time we stayed for 10 nights. Was a slightly different experience due to covid but nothing that effected the holiday experience. We had to wear masks and gloves at buffets and every restaurant/meal time your temp was taken. During our stay Boris Johnson added Crete to the quarenteen list and as a result Tui stopped flying Brits in which make up a significant portion of guest numbers so as the days went on the hotel got quieter. The TripAdvisor review that was left before mine slating the hotel is completely out of context. The staff were excellent and went out of their way to help despite the fact staff numbers were being cut and people were losing their jobs!! Restaurants like the mexican and taverna did reduce the days they opened but this was because there were not enough guests to justify being open every night. Once the quarenteen lifts and guests return normal service will resume. Our room was a side sea view, cleaning was reduced to every other day due to covid but this was fine. Great size room overlooking the fire pit. Mexican was delicious both evening and lunch time (particularly the pulled pork burger) The steak restaurant is an absolute must, it is chargeable but still reasonable. We paid just under £60 for a bottle of wine, a 3 course meal and a 2 course meal. Staff were extra attentive. Thai was delicious and recommended you order a selection of dishes and try several things The buffet was on top form every day with themed nights. Always something delicious available Day trip to Spinalonga Island highly recommended, great day out Pool side waiters and guru bar staff were always friendly and provided pool side drinks with a smile We reserved our sunlounger at 7.45-8 every day and sat there until 8.30. During this time we watched the pool area cleaned every single day so again not sure why previous review says it was dirty. Activities were reduced during this visit due to covid Compared to the evening entertainment last year (Tom & Alex) the musician this year was not as good We had a fantastic time and if you want a relaxed holiday without the full on activities then this hotel is a must. Wherever you go at the moment the experience will be different to what you would normally have but the hotel is amazing and the staff 10/10
    Shocking!!
    16 Sep , 2020 Lee B, 186395
    staff and food great. Rest of the experience is awful, still here for 4 days, cannot wait to go home! Poolside dirty, most facilities closed and barely any guests. TUI staff a waste of space - and their price natch promise of trips is utter rubbish! No atmosphere and no attempt by hotel to improve matters. It is definitely not a five star hotel
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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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