Holiday Hotel

The location is probably the best thing of this hotel and the point that saved the holiday. The food is instead the worst and almost ruined the holiday. Lunch and dinner are buffet style but if there's something good when it's over there's no replenishment even at half of the service time (8 pm). One of the worst thing was to see one of the cooks keep a pizza apart for one of the colleagues while there was a line of customers waiting for their turn, unacceptable! Anyway since some dishes were unfinished you could always find it at the following lunch presented in another bowl and mixed with other left overs. The cakes were disappointing too. Most of them made with industrial ingredients, appealing to the eye and disgusting to the palate. The first fruit salad we ate was clearly made with industrial cans. The other days it was barely acceptable. Even in August in the Mediterranean they managed to serve fresh fruit completely without taste. The double room was spacey with a small terrace facing the lawn but we had to go to subterrain level, walking near parked bikes and a service room. Another good point was a modern TV set, even if we didn't use it and a modern look. Unfortunately the bathroom was very small and the carpeting full of stains. Apparently the room keepers went fast, making the bare minimum, leaving an used glass for days or putting our pajamas under the blanket at the end of the bed. We also had to ask three times for shampoo and shower gel since they didn't put it in the morning. The reception: we interacted very little with them but they've been kind. Only thing is when I mentioned the lack of replenishments of food the person at the desk told me: "Tell them you told me.", so I understood they were not interested to take care of the matter and decided to enjoy the sea. So a we paid for a three stars service and got a one star service. We've been talking with other Italians at the hotel and they were also unsatisfied mainly with the food and room cleaning.

We booked with TUI - but very surprised as we were the only English that stayed at this hotel out of a full plane of people. After a couple of days we discovered another English couple & a family of 4! There were various european nationallities staying at this hotel - many with young children as it appeared many drove as the large carpark was full all the time - and many of the children had bikes & scooters with them. Just didn't think it was appropriate that they rode them in to the restaurant! The location of the hotel was great - very close to the beach and a lovely walk past bars & restaurants to the harbour and also to the very large campsite. The square pool was adaquate & there were always plenty of sunbeds available - it was a case of finding the right spot so we weren't deafened by the animation team's music. They seemed to think loud rap music - with some choice language was suitable for a family orientated hotel! Background music would have been more appropriate. Apart from aqua-aerobics twice a day & a kids club during the day & a kids disco at 8-30 each night for half an hour - not sure what the point of them was. The reception staff were pleasent, wish I could say the same about the restaurant staff. The 3 "managers"were were freindly - specially Dean who did make a point to speak & ask how we were enjoying our holiday etc - but the rest of the waiting staff there was never any banter between theselves or between them & guests.Rooms were ok not very spacious - I would think it would have been crampted for families.

Very helpful and professional staff from the first to the last day of the stay. Free on-site parking and a business center with free computer, printer, scanner and high-speed Internet access assisted in fast business tasks. Otherwise, the hotel is ideal for families with small children, there is a children's pool, a playground and a team of animators.