1 Hotel South Beach

I mean, this hotel is a dream, I will say that. Gorgeous architecture and design, beautiful rooms, amazing beach, great location, lots of amenities. But then when you get to the service, I have to say, there is room for improvement. And let me preface by saying that the hotel was not at capacity during this time. 1.) Upon arrival I was promised guaranteed check-in by 16h. Front desk promised to call/text me. I went to roof to meet friends and have lunch. 17h30, no word. So I had to go down and ask them again to check-in. 2.) Concierge could not tell us the price of the cabanas on the beach b/c the vendor was an independent contractor. Most of these businesses are, but the concierge at other hotels have been able to explain costs (if any) of the service on the beach at their respective hotels. We mentioned this to the beach manager, who seemed surprised at our experience. I completely agree with the other reviewers here, the service on the beach is amazing. The attendants and the servers were friendly, informative, and sweet. 3.) Housekeeping during my stay was inconsistent. I would leave early in the morning, return late afternoon, and my room was either not serviced, or in the middle of being serviced. Then about 30-40 min later the same person would arrive to do turndown service but turndown was super early, like 17h30-18h15. Usually when I was trying to nap or getting ready to go out for the night. When I would ask them to come back at a later time, they never did. I've already addressed these items with hotel management; who have acknowledged and apologized for the inconsistent levels of service; both In person when I checked out, and in three emails in the days after I left Miami. Appreciated, for sure, just hope they are this attentive if it happens again. I would give this hotel another chance tho, I enjoy the 1Hotel esthetic, and as I said, the beach staff, and the proximity to all I do while I am in Miami is great.

There is no review that can do justice for the immaculate, consistent, great service I had at the one hotel beach. Ranging from attendants to servers 10/10. I want to specifically thank RJ, Josh, and Victoria for making my stay here amazing! Won’t be my last! The staff was nothing short of perfection. Thank you One hotel!