Edison Hotel

My students and I visited New York and stayed at the Edison. I've stayed here the last 5 years while bringing a small group of students to visit the International Culinary Center in Manhattan. I've never been disappointed with the service and rooms at the Edison. The last day of stay was a rainy one and we utilized the complimentary umbrellas that are provided in each room and appreciated the complimentary bottled water in each room. I'd definitely recommend the Edison hotel to anyone who wants to be close to Times Square and the Broadway shows. We purchased tickets to a show but had to be refunded due to the Coronavirus. I'm looking forward to my next trip to New York and will stay at the Edison.

Stayed here for 4 nights at the beginning of March for my partners 30th birthday. I contacted the hotel 4 times in total via 2 email addresses and Facebook messenger to request one of the upgraded rooms as I had seen many complaints online about the ones that hadn’t been upgraded. Upon arriving we were greeted by a rude woman. We went to our room and could barely fit the suitcase through the door. The room was disgusting, no light, filthy bathroom and smelled of marijuana. We went back downstairs and advised we would like one of the renovated rooms as asked before we arrived, we were told we would need to pay an extra $80 for one. Had I known how bad the non-renovated rooms were, I’d have never paid the amount I already had so we spoke to the manager to request another room. The manager would still not upgrade us but gave us a key to another room. This one was bigger but still not clean, we were so exhausted and upset by this point that we just accepted the room as we refused to give this hotel any more money than we already had for basic cleanliness. The hallway constantly smelled of marijuana also. Our trip was not necessarily ruined by this but I would not recommend coming to this hotel again.

We stayed here recently and had booked 2 rooms via booking.com We had booked this hotel for a 5 night stay and based it on its location and how it looked on their website. On checking in we couldn't hear ourselves think as they had singers and music playing in the loby I don't think is a good idea when you have guests checking in after a long flight we could hardly hear what the member of staff was telling us. Upon getting into our room we were very disappointed with the standard. Very outdated very poorly decorated and the carpet was threadbare. The bathroom looked like the original bathroom and the bath was chipped so much so we had to use a towel to stand on when we took showers. We discovered that the room safe didn't work and the numbers had been used so much you couldn't see them. Our personal items had to be stored in my families room next door. This was fixed by a member of staff who I must say was prompt and polite. There was hardly any wardrobe space for 4 people in the room and we lived out of our suitcases. Yes there was a lot of noise due to the location of the hotel and the air conditioning unit did keep us awake during the night but the location of this hotel is great and ideal for Times Square. The cleaning staff are lovely here and bed sheets were changed and towels on a regular basis. I was a little disappointed with the hotel as it isn't cheap I expected a higher standard of rooms. I wouldn't recommend this hotel unless all of the rooms have been modernised and brought up to standard you would expect. Had a great time in NYC and to be honest you are not in your room a lot anyway so we didn't let this spoil our stay.