Holiday Inn Express Times Square, New York

This hotel was better than expected for the price. The room was clean as was the bathroom and the amenities provided were good and always replenished. The rooms were bigger than I thought they would be and the hotel was quiet enough to get s as great nights sleep before exploring the city. The breakfast was wonderful. Would stay again.

A family trip to celebrate two big birthdays, we chose the hotel for three main reasons - firstly this was a reward night stay using points which I felt I have been saving for ever - secondly the location near to Times Square - thirdly being an Express, the complimentary breakfast. We had asked for a room on a high floor thinking we might get a decent view across the city, we were able to see the Empire State Building and the new development at Hudson Yards but that was it. In hindsight we shouldn’t have bothered, more of that to follow. One the plus side, the location was ideal, the complimentary breakfast provided a good selection of hot and cold items. The staff were very helpful and friendly - a special mention for Mayely on the front desk who was extremely polite and helpful. The hotel was very busy as you might expect, the breakfast area is very small and so fining a table can take a while, we managed ok with a family of four - sometimes in two shifts. The hotel is a high building but the footprint is small so there isn’t much that can be done to enlarge the breakfast area so be prepared to wait. The hotel only has two lifts, both of which were constantly busy, they are used by housekeeping also, our choice of a high floor in hindsight was a mistake - if we had been lower down then we would have used the stairs - a twenty minute wait for a lift in the morning around breakfast and checkout times was not unusual. On some days house keeping did not get around to servicing our room, we wondered if they were just busy with changeovers, under staffed maybe or just that we were points paying customers and therefore further down the list ? One one occasion only one bed was made up in the room, when we mentioned it to reception we were told if there is anything left on the bed then they are not allowed to touch it ! This is the first time ever I have heard of this but it was also the first time in New York so it must be hotel policy. All in all though a good stay.