Holiday Inn Express Times Square, New York

First off, I would like to say the room was super clean and well kept. The guy with the black timbs who runs the luggage room was super friendly and welcoming. He has exceptional customer service and I’d like to thank him for his hospitality. The old male “supervisor” with the pushed hairline was kind of as ass. The elevators were a huge issue as we were on the 27th floor and every single day I was there, one of the elevators was broken down some point of the day. There was some instance we waited over 10 minutes to take the elevator and when we FINALLY got to the top, both our keys were deactivated. When we put it on the sensor, they blinked red. That means the key reader on the door needs a battery replacement or our keys were made for only 2 nights. Anyways, we went down to get our keys and the “supervisor” who worked at night (pushed hairline) was interrogating us and insinuating we incorrectly handled our door key. I don’t understand why he felt the need to be rude and talked to us like we were crazy! All he needed to do was shut his mouth and give us a reactivated key! Don’t work in hospitality if your customer service is below average.

During check in May from the reception was very welcoming towards us and started out stay very nicely. Unfortunately we encountered an issue with our room; however, May and Colton helped us immediately with a solution. They are very professional and friendly. I can also recommend this hotel because of the location in the city.