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    Holiday Inn Express Times Square, New York

    PPPPP Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2562 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    With a city-centre setting, the Holiday Inn Express Times Square makes it easy to get around the Big Apple’s top sights.

    Midtown Manhattan is at this hotel’s fingertips, with Times Square, Macy’s and bustling Broadway all within 10 minutes’ walk. It’s only five minutes further to the Empire State Building, too.

    The Holiday Inn Express Times Square sets you up for the day with a well-stocked breakfast buffet and smart, bright rooms.

    While you're away, you'll have access to our 24-hour digital service, with a virtual rep.
    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 210

    Things you'll love

    • Transfers included
    • 10-minute walk to Times Square
    • Near the Empire State Building
    • Breakfast buffet

    Location

    • Central location, with a short walk to the Empire State Building, Times Square and Broadway
    • View Location

    FOOD & DRINK

    Bed and Breakfast

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast.  

    Facilities

    View all facilities
      accommodationData.facilities
    • Breakfast buffet

      Head down to the breakfast area for a hot buffet breakfast, continental buffet and fresh baked cinnamon rolls daily. There's also complimentary coffee.

    Rooms

    View all rooms
    Much better than expected
    24 Mar , 2020 RoyalOperaMouse, 186338
    We booked a couple of rooms here. Got off to an eye-rolling start in both rooms as one had a faulty safe and the other had a faulty smoke detector - both problems were fixed in a matter of minutes thanks to the maintanence guys being on the ball. We got a decent rate so weren't expecting The Raffles in Singapore or anything but it had what we needed. Housekeeping did a great job, the rooms were comfy, the elevators were pretty quick. The breakfast staff did a good job and there was a decent enough variety of food: fruit, cereals, yoghurts, toast, eggs, sausages, cakes and some weird, shiny circular baked things? FYI. Hot tea is always available downstairs. They will store your luggage upon check-out. A small shop in the lobby sells nibbles etc. The young lady on reception is cute. Would happily stay again.
    Room issues
    11 Mar , 2020 micheletupper, 60763
    First two nights of our stay the elevator was down and we waited 10-15 minutes for each elevator lift. The room had no liners in the trash and we found dried pasta under our bed. The phone wire kept falling out after every use of the phone. Armoire and bathroom mirror was all scratched up and looked like it came from goodwill. For $150 a night I was very disappointed. We received a note under our door this afternoon noting because of the corona virus - they will not be turning down the rooms. You would think they would disinfect all the rooms because of the virus?
    Brilliant place and very nice breakfast.
    11 Mar , 2020 rajesh p, 186223
    I came here nice welcome got water bottle and crisps packets. My room was on the 22nd floor. There was flat screen TV, tea/coffee tray, En-suite shower, nice fluffy towels, Nice toiletries. I did use the gym which was out dated machines. I did have a good sleep. Please come early to get your breakfast. There was hot and cold food. I did have a brilliant stay Thank you to all the staff.
    No Refund
    10 Mar , 2020 L2368PAkimp
    I was looking forward to my trip to NYC and staying at this Hotel. Unfortunately, the work conference I was planning on attending was cancelled due to the Coronavirus. When I called this hotel to cancel my reservations, 20 days before the planned stay, I was told I could not get a refund. On the hotel website, they stated that their main concern is the well being of their customers, I feel that they are more concerned with the money they would lose rather than the lives that could potentially be lost due to the spread of the virus! They also have posted on their website that if people are travelling from out of the country, they will be fully refunded, too bad they are not as concerned for the citizens travelling in the USA!
    Poor response to hotel issues
    09 Mar , 2020 470carold, 53156
    When we checked in one of the two the elevators in the hotel was broken. This was a problem all weekend, and although the maintenance staff, who were manually running the elevator, were very patient, there was no legitimate response from management. When we had to walk down from 28 floors up, and then wait in a line to get back up, something should have been done. The rooms were tiny, and the beds were very firm. Breakfast was average, but very crowded. We will not be back because there are so many other choices!
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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