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Reviews
Tripadvisor Traveller RatingBased on 6438 Reviews
Traveller ReviewsRanked #61 of 565 hotels in New York City
Traveller Rating
Excellent
4832
Very Good
1109
Average
326
Poor
102
Terrible
69
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
alphiapossamai said...
On the favorite list
Travelled on 01/2025
Special trip for my 18 year old son to celebrate accomplishments and to visit family. Beautiful hotel and the room had a beautiful view of the city landscape. Spacious room, wonderful welcome and service throughout. Great jazz bar downstairs and rooftop restaurant is a must - we ventured outside to take in the city view at night. Special shout out to Gabriel who made us feel very welcome...
jasminen628 said...
Excellent
Travelled on 01/2025
excellent hotel - location - service - staff
I recommend this hotel for business or holidays do not hesitate !
rooms are cosy, quality of beds and service are excellent and mostly you are really nearby all the best of new-york,
I will go back that is for sure !...
ninamf said...
Truly 5 star service!!!Great management. So impressed with the response from Gabriel today.
Travelled on 01/2025
Gabriel from the Refinery called me today. He was so understanding and gracious. We were able to transfer my reservation to February. This was more than I expected. Truly 5 star service. I was frustrated yesterday with the person I had spoken with. Looking forward to our stay...
Seaside466190 said...
The best hotel in Manhattan!
Travelled on 01/2025
We have been coming to the Refinery to celebrate our anniversary for 4 years now. Gabriel and his colleagues are so accommodating and kind. They take genuinely take care of you and make sure your visit is perfect. We wish we could stay forever!...
Dave M said...
Lovely, chic, and affordable
Travelled on 01/2025
Very handy location. Bed was SUPER comfy! Itd be 5 stars all the way but the outside noise was pretty bad. Yes, I know its noisy in NYC but better windows would really help. ...