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    The Empire

    PPPPP Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 8449 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Empire Hotel gets a big thumbs-up for its location – it’s just a two-minute walk from Central Park.

    The read-all-about-it feature at this hotel is the rooftop space. Looking out over the New York skyscrapers, it’s home to a huge rooftop bar and a pool deck with a plunge pool that’s open in summer.

    This hotel has more style than a catwalk model. Its lobby sets the scene, with its theatrical floor-to-ceiling curtains, sweeping staircases, plush booth sofas, statement mirrors, monochrome floor tiles, marble, and brushed gold seating.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.
    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by credit card upon arrival – this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 426

    Things you'll love

    • Skyline views
    • Rooftop bar
    • Cocktails

    Location

    • On West 63rd street, close to the Lincoln Centre, Columbus Circle and Central Park.
    • View Location

    Facilities

    View all facilities
      accommodationData.facilities
    • Rooftop pool

      The rooftop pool deck is open in the summer and offers a panoramic view of the city. There's a bar for al fresco drinks and light bites, plus a live DJ on weekends.

    • Ed's Chowder House

      Breakfast and dinner are served daily at this place. Breakfast is a hot and cold buffet spread, while the dinner menu specialises in seafood with the likes of lobster rolls, clam chowder and oysters.

    • Gym

      The 24-hour gym comes with weight and cardio stations.

    Terrible customer service..
    22 Sep , 2020 JustACouple2, 186407
    We received an email from the hotel reservation department in June cancelling our stay for July due to closing for COVID (understandable). The email stated we could keep the price of the stay as credit for a future stay or take a full refund. We opted for a refund. Since then, after countless emails over the past fifteen weeks the decision is still with "upper management" whoever this may be. Absolutely no update on timescales other than the above reply to each email. The hotel have cancelled the stay and offered the refund, so provide the refund. Absolutely horrendous customer service, wont be going in future out of principle. Looking online it appears there's plenty in the same boat as us.
    Money not refunded even though they aren’t open.
    08 Sep , 2020 753allanad
    We booked in February for a stay in July. With COVID our flights were cancelled and we asked for a refund for the hotel stay in March. It has been months and countless emails that just tell me they are waiting on the approval from upper management. Literally, probably 15 emails back and forth asking for status updates and refunds. The hotel was not even open for the stay we had paid for in July!! I am very disappointed. Completely ridiculous that they will not refund our money when they weren’t even open. To me, that’s stealing... I have paid for a service and it was not given to me.
    Favourite Hotel in NYC
    12 Aug , 2020 Berwick1882, 190735
    I loved my stay at the Empire. It's in a great location, the room had everything that i needed & the staff were helpful throughout my stay. I'll 100% be going back at the first opportunity. The barman makes a great cocktail.
    Supposed to be holiday but cancelled by hotel
    30 Jul , 2020 Venture590008
    Don't book this hotel. Shocking Customer service. Had 6 nights booked for July 2020. They cancelled have failed to give a refund. Cant get response, being told by reservations that our request is being "referred to upper management!". Refused direct email contact to them. Wont provide complaints procedure. Diabolical. Book somewhere else for peace of mind of better customer service! Would have given zero circles but wasn't an option!
    Empire Hotel
    23 Apr , 2020 901dianeo
    My daughter goes to college in Nyc . Every time we visit for the past four years we stay at the empire hotel. Great location. Right near college, Central Park , restaurants and lots of shopping.?Staff and management are fabulous. I miss nyc and our little getaways.
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    View all  8449  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally