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    The Maxwell NYC

    PPPPP Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 5742 reviews

    ABOUT THE HOTEL

    • Official Rating

    The Maxwell NYC makes exploring New York easy – it’s a five-minute walk to Grand Central Terminal.

    If this hotel were a car it would come with an ‘I Heart NY’ bumper sticker. It really celebrates its home city in its decor, especially in the Living Room Lounge where there’s a striking skyline motif.

    The Heart Beat eatery at this hotel serves three meals a day. For drinks, head to Oasis Bar where kooky cocktails like the Jalapeno Press are served up alongside a menu of light bites like sliders and chicken wings. Yoursquo;ll find a spa here, as well.

    While you're away, you'll have access to our 24-hour digital service, with a virtual rep.
    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 693

    Things you'll love

    • Short walk to Grand Central
    • Quirky cocktail bar
    • 24-hour room service

    Location

    • 500m from Fifth Avenue
    • 1.5km from Madison Square Garden
    • 1.6km from Empire State Building and Central Park
    • View Location

    Facilities

    View all facilities
      accommodationData.facilities
    • Heartbeat Restaurant

      This place is open for breakfast, lunch and dinner. In the morning there's a choice of cooked breakfasts, omelettes, pancakes and waffles. On the lunch menu there's sandwiches, salad and soup, while dinner offers burgers, steak and pasta.

    • 2 bars

      There's two bars to pick from. The Living Room Lounge opens at midday and offers light bites until midnight, while Whiskey Blue stays open 'til the early hours.

    • Gym

      The FIT® Gym is kitted out with plenty of cardio and weight stations.

    The smallest NYC hotel room I've ever seen
    26 Mar , 2020 tradergirl93
    This is just a drab chain hotel (Marriott) that's tried to make itself more exciting with a new name and some weird lighting in the lobby. I stayed here for a short business trip, because East Midtown doesn't have a lot of hotel choice. My room was hilariously small. (Room 1028.) The bed barely fit into it. I didn't really care, because I was there alone for one short night. But two people in that room would have been tricky. The drab gray carpeting was tired, though, with some black markings that didn't add any appeal. The place was clean enough. But the window looked out onto an air shaft, which made the whole room seem gray. And what's with the $30 resort fee? Please. I didn't use my bar voucher, so they made out on that one. My room rate came with a free breakfast. But I tipped the overworked waiter $8. So I'm not sure I actually saved any money dining there. I won't be back, unless I'm in need of an overpriced shoebox for one night on the East Side.
    Kudos to Rachel
    18 Mar , 2020 itstime20, 43323
    I spend a lot of time in hotels so I always appreciate when the hotel staff makes a trip to memorable. Rachel Sims, the Front Desk Manager at the Maxwell is one of those people. Recently when I had an issue regarding a reservation, Rachel immediately resolved the situation with respect, courtesy and good humor that I felt the need to recognize her. It’s people like Rachel that make business travel a pleasure for those of us weary road warriors.
    COVID Cancellation
    16 Mar , 2020 fieldkid129
    I unfortunately had to cancel a trip to the Maxwell due to recent travel issues. Luckily the staff was easy to deal with and processed everything quickly. Will be staying there in the future when I visit NY.
    Could be better
    14 Mar , 2020 christellef456
    Very nice first looking when you enter in this hotel Once you go check in you feel like this is a business hotel I mean there was no happy welcome at all We had a room on the 4th floor with a good view on the street As we were traveling with 3 kids we needed to go back to the reception to get an extra bed because there was only one sofa for 2 people That was ok once we went back from diner outside Staff in the restaurant are doing their job in a professional way but once again no extra care The place is perfect to visit this city but I need to say I was a bit disappointed about the customer care
    Incredible Service
    13 Mar , 2020 Hoopdad63
    This is my "go to" in Mid-Town. Best value for an upscale boutique hotel anywhere to be found. Extremely well managed and attentive service. The management, and in particular Rachel has gone to great lengths to provide service and requests as they occur. Great job to the Maxwell Team!!
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    View all  5742  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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