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    The Maxwell NYC

    PPPPP Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 5741 reviews

    ABOUT THE HOTEL

    • Official Rating

    The Maxwell NYC makes exploring New York easy – it’s a five-minute walk to Grand Central Terminal.

    If this hotel were a car it would come with an ‘I Heart NY’ bumper sticker. It really celebrates its home city in its decor, especially in the Living Room Lounge where there’s a striking skyline motif.

    The Heart Beat eatery at this hotel serves three meals a day. For drinks, head to Oasis Bar where kooky cocktails like the Jalapeno Press are served up alongside a menu of light bites like sliders and chicken wings. Yoursquo;ll find a spa here, as well.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.
    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by credit card upon arrival – this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 693

    Things you'll love

    • Short walk to Grand Central
    • Quirky cocktail bar
    • 24-hour room service

    Location

    • 500m from Fifth Avenue
    • 1.5km from Madison Square Garden
    • 1.6km from Empire State Building and Central Park
    • View Location

    Facilities

    View all facilities
      accommodationData.facilities
    • Heartbeat Restaurant

      This place is open for breakfast, lunch and dinner. In the morning there's a choice of cooked breakfasts, omelettes, pancakes and waffles. On the lunch menu there's sandwiches, salad and soup, while dinner offers burgers, steak and pasta.

    • 2 bars

      There's two bars to pick from. The Living Room Lounge opens at midday and offers light bites until midnight, while Whiskey Blue stays open 'til the early hours.

    • Gym

      The FIT® Gym is kitted out with plenty of cardio and weight stations.

    amazing stay
    31 Aug , 2020 kiralouisex
    first time staying at the Maxwell last year in October, staff went above and beyond from the moment we got to the front of the hotel, food was always 10/10. Everybody Would 100% recommend and will definitely be staying here again
    3rd visit to NYC
    25 Jul , 2020 klee88, 659598
    We finally got to bring our son with us to NYC. Reception staff very welcoming, gave my son a maxwell bag with a soft toy, crayons, colouring book and other things. I also received a gift bag with a pen, magnet, mug and chocolates in. Which was nice surprise, we booked via group on so wasn’t expecting much. Room was average size for nyc (small) could have been cleaner, but met our needs, we made use of our bar credit by having a drink each before we went out in then evenings. We stayed for 5 nights, seemed a popular hotel for flight crews, subway stops close by to get around, Restaurants close by. Free bottles of water each day in the room. Would stay again.
    Lovely hotel, great location
    20 Jul , 2020 Bsac83, 186346
    Loved my stay here, the rooms are really clean and spacious and very well presented. The staff couldn’t be more helpful, and will give you sensible recommendations when asked. Right in the middle of everything which is useful. Yes the resort fee is annoying, but it is what it is, and the hotel try and minimise this with the bar vouchers, which we used for a night cap or afternoon drink whilst we were organising our plans for the days. Would definitely stay again.
    Cancelled
    02 May , 2020 AA9391
    Our booking for September was cancelled by the hotel today with no explanation as to why and we are totally unable to contact anyone at the hotel. Our flights at this point are still going ahead and we now do not have a hotel. In my opinion it was very unprofessional to cancel our booking without speaking to us first.
    The smallest NYC hotel room I've ever seen
    26 Mar , 2020 tradergirl93
    This is just a drab chain hotel (Marriott) that's tried to make itself more exciting with a new name and some weird lighting in the lobby. I stayed here for a short business trip, because East Midtown doesn't have a lot of hotel choice. My room was hilariously small. (Room 1028.) The bed barely fit into it. I didn't really care, because I was there alone for one short night. But two people in that room would have been tricky. The drab gray carpeting was tired, though, with some black markings that didn't add any appeal. The place was clean enough. But the window looked out onto an air shaft, which made the whole room seem gray. And what's with the $30 resort fee? Please. I didn't use my bar voucher, so they made out on that one. My room rate came with a free breakfast. But I tipped the overworked waiter $8. So I'm not sure I actually saved any money dining there. I won't be back, unless I'm in need of an overpriced shoebox for one night on the East Side.
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    View all  5741  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally