The Row NYC

I always enjoy my stay at the Row Hotel. The check-in is always warm and friendly and the rooms have always been clean, fairly quiet, spacious (by NYC standards) and usually with a decent view. This has quickly become my 'go to' hotel when visiting the City because of the location (and the good price helps too!). After check-in I received a text message asking if everything was ok and if I was happy/comfortable with my room. This was my first time receiving this (I've stayed at the hotel a few times before) and I found it was a nice added touch. My room was a good size and very light and spacious. On my third day there were some issues with the internet and upon checking out I mentioned this to the staff at the counter. I was given a credit for this and a big apology which was appreciated (Raina at the check-in desk should be highly commended for the way she handled the situation). I highly recommend the Row Hotel to anyone visiting New York City. It's close to Broadway, Times Square and many other areas of interest. There's a 24 hour pharmacy within a few minutes walking distance as well as a couple of pizza places that stay open quite late not to mention the Shake Shack is virtually across the road. I will be back again!

Room is too small and overpriced. Highly disappointed. Customer service representative's attitude was no nasty and unreal. Never again!!! I strongly wouldn't recommend anyone staying here. I feel like i threw my money in the garbage when i spent it here.

The only benefit this hotel has is the location, the rest of the experience was very disappointing. Upon arriving at the hotel we had a 45min wait to checked in. Very large queue and only 2 staff working. We where asked to pay £50 per room per night deposit that we where reassured would be back in our account within 7days. It is now over a month later and this has still not been refunded and we have had to log a fraud claim with our bank. Room was filthy! Carpet was dirty and had not been hoovered. Thick dust everywhere, mould in the bathroom and drip marks all down the dressing table. Next morning we asked to be moved. The next room was slightly better. Staff where unconcerned about the state of the room and seemed like it was standard. Staff where unfriendly and unhelpful in general. Be warned that a lot of other guests where also being surprised with a £40 per night fertility fee upon arrival. While ordeal felt like a con.