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    The Row NYC

    PPPPP Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 25524 reviews

    ABOUT THE HOTEL

    • Official Rating

    You’re less than a five-minute walk from the bright lights of Times Square when you stay at The Row NYC.

    The mind-blower at this hotel is the food hall. Called City Kitchen, it’s home to seven food vendors that whip up everything from lobster rolls to pita wraps with Phoenician fries – flavoured with sumac and parsley.

    The rooms here have comfort written all over them. For example, the windows come with double blinds – regular and blackout – so you can customise the amount of light. And iHome docking stations come as standard.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.
    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. This hotel charges a $40.17 fee per night per room, to be paid locally. You'll also need to pay a security deposit by credit card upon arrival – this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 1331

    Things you'll love

    • Street food market
    • Beauty bar
    • Cocktail bar

    Location

    • Close to Rockefeller Centre and 5th Avenue
    • 1.3km to Central Park
    • View Location

    Facilities

    View all facilities
      accommodationData.facilities
    • City Kitchen

      The City Kitchen was voted best food hall in New York City by Zagat, and rightly so. With a selection of vendors serving some of the city's finest international foods there is something for everyone. Grab some lobster at Luke's Lobster, or sushi at Azuki. If something sweeter is taking your fancy then head to Dough for some fresh made doughnuts and coffee.

    • District M

      In the morning, District M is the perfect pit stop for breakfast. Serving fresh juices, natural yoghurt, fruit and a selection of pastries its the easiest and best way to start the day. By night, however, the place transforms into a stylish cocktail bar. With a gourmet menu of cheeses, pizzas and gelato paired with an equally excellent cocktail list. Chill out to live music and enjoy the vibes.

    • Gym*

      With treadmills, weights and other state-of-the-art equipment the gym is ready and waiting for you to come and work out.

    Family trip
    04 May , 2020 ciarong
    So I stayed here on my second trip to NYC which was March 2020. On check in I asked for an upgrade if available. I had written and asked if one was available and was told to ask upon check in. I was informed I was given a view. (this I had paid for) but no big deal. Always worth asking. I read a lot about this hotel on a Facebook page before travelling and at one stage thought about changing. Check in was fast and pleasant. Elevators 6 of them and in a 6 days we never had to wait long. Security beside the elevators in the evening asking for room key. Talk is some floors are rented out to homeless and if so we never had any trouble because of this so if this bothers you don't let it. Location- Top marks, its beside a tube station, around the corner from Broadway and 5 mins to Times Square. Didn't eat in the Hotel so can't give an opinion however it looked good. Onto the room. As I have learned NYC rooms are small but they are just somewhere we sleep. Rooms are a bit old but clean. Bathroom dead on, shower in bath tub which was fine. ice machine on every second floor, beds comfy which is. a big thing for me. Had to ring on two occasions to have the room cleaned properly. Bins emptied but ignored beds etc. Im not precious about myself but I expect it to be done. Maybe they didn't like I wasn't tipping the maids. My main issue with the hotel is the smell of the rooms. It smelled like FEET. I kid you not. It was hard to put up with. the carpets need cleaning simple as. I have emailed the GM a month ago (Maurizio Boinivento) and no response so here we are. Aside from the feet smell which was a downer the hotel was good. Staff helpful when asked. (our safe had an issue but guy sent up to fix straight away. PROS Good location Good value Nice staff CONS Smell in room. could do with being decorated etc.(this did not affect us)
    Enjoyed our stay
    16 Apr , 2020 jessec229
    We had an overall great experience. Would stay there again. Gezennia helped us, and she was extremely helpful. Pretty good value for a Manhattan hotel. Kind of cramped, but that is to be expected in the area.
    Amazing Overnight Trip
    13 Apr , 2020 296constantinek
    I had an amazing stay at this hotel. Right in the center of Time Square and was able to walk to the play I was seeing. Ate at a few of the restaurants in the hotel which had very good food and a cool setup. The room was small but was very clean and well maintained. Loved all the brightness and even was able to get a corner room with a nice view of the city. Another cool thing was how the room keys could also double as a luggage tag. Staff was also really sweet and accommodating to us. Do remember that it is near Times square so it could be crowded and a bit noisy. I would definitely recommend this hotel to anyone who wants to go to the city. Do not listen to these skeptical review this is a great hotel!
    A good short break
    12 Apr , 2020 b_chl2020, 1633422
    the hotel is big and fancy its cost a bit of money and the room is big have alot of thing like TV, big bath room, big bed. The room service is great they work until 5 am. You will have free breakfast.
    Outdated. DEPOSIT NOT RETURNED
    06 Apr , 2020 caskai4, 186338
    The $50 a day which they hold in your account (I stayed for 4 nights 5 days) for damages to room etc WAS NOT RETURNED BACK TO MY ACCOUNT! At present I’m still fighting to get my own money back! Froze $300 for 5 days and only returned $100!
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    View all  25524  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally