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    Westin New York at Times Square

    PPPPP Plus

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 3822 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Westin New York at Times Square teams an unbeatable location with elegantly furnished rooms, and direct access to a multiplex cinema.

    This hotel’s in the heart of Midtown, a three-minute walk from Times Square, and within walking distance of the Empire State Building, too. Plus, the Port Authority bus station’s right outside, or you can catch the subway from 42nd Street Station, less than five minutes’ walk down the road.

    The hotel’s directly linked to the E-Walk – a shopping centre with plenty of boutiques and eateries, as well as a 13-screen cinema complex.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.
    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by credit card upon arrival – this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 873

    Things you'll love

    • Transfers included
    • 1 block from Times Square
    • Near to nightlife and transport
    • Connected to a cinema complex

    Location

    • Times Square location
    • Within walking distance of 40 theatres, famous shops and restaurants
    • 15 minutes' walk to Madison Square Gardens
    • Just a stroll away from E Walk - a 200,000 square foot retail, dining and entertainment complex
    • View Location

    Facilities

    View all facilities
      accommodationData.facilities
    • Foundry Kitchen and Bar

      The Foundry offers a buffet breakfast, light bites and cocktails, all overlooking 8th Avenue.

    • Gym

      This fully-equipped gym is open 24/7.

    • 24-hour room service

      24-hour room service, available from the Foundry Kitchen and Bar.

    Horrible customer service. Refuses to give covid refund.
    06 Jun , 2020 annaahrens
    Had to cancel my hotel stay at Westin Times Square due to Covid. The hotel continues to give me the run around three months later for a refund which is crazy because I canceled 3 weeks before my stay and had free cancellation. I’m even a Marriott rewards member. I initially called for the refund in March and they said it would take 90 days. Then I waited 90 days and still no refund. So I called again and they said they lost my case file and I’ll have to wait another 90 days until the hotel opens up. It was and continues to be such a big run around. Beware if your booking her. Free cancellation with money back is not what they say it is. Be prepared for a run around. I’m still hoping I get my money back for a service I didn’t even use! I’m sorely disappointed in the Westin. This is unacceptable customer service. I would not recommend them at all.
    Amazing hotel
    10 May , 2020 bdawson1987
    We stayed here in March (unfortunately) as we arrived as lock down was announced. Virgin should of never allowed us to fly but the hotel was amazing, views were incredible and the room and bed was massive! This trip was a big surprise for my misses 30th birthday which unfortunately didn’t turn out so well :( Location was excellent and the staff were brilliant. Always had a chat with 2 of the bell boys who were originally from Ghana. Such nice blokes and always stopped for a chat with us :) On the plus side I am looking at rebooking for her 31st and I’d love to stay in the Westin Times Square again. Would love for someone from the hotel to make contact with me to see if we can arrange something together to bring my misses back next year and give her the real NYC experience that she missed out on. Her dream was to go to NYC and see a broadway show. Unfortunately broadway was closed down the day before I revealed the surprise so I’ll try again! If you visit New York then definitely stay at this hotel (: We booked a package with virgin and there was no fees and nothing was took from our credit card, I think they just held the funds and they were released as soon as we checked out. Thanks for giving us a nice stay in such a bad time
    Wife's 50th birthday
    20 Mar , 2020 sharpe6666, 787298
    Just returned from a 3 night break to New York, and had a fabulous time. The hotel is in a great location, with most sightseeing attractions not too far away. We stayed in room 4537 on the 45th floor. The room had lovely city views including the Empire State Building. Couldn't fault the housekeeping. All staff members I came into contact with was more than helpful to assist. We didn't eat in the hotel, as we like to try different places to eat. My only moan was that I did contact the hotel prior to my arrival informing them it was my wife's 50th birthday asking for ideas or something nice for her birthday, but nothing was done for her. I felt I little disappointed that they couldn't have done something. That aside, I really couldn't fault the hotel. Lovely staff on the concierge, couldn't do enough for you. Finally, the cleaning staff was very visible, wiping and cleaning everything down due to the outbreak of the Coronavirus. Excellent work! I would definitely recommend this hotel. Check out the views from our room 👌
    Lovely Hotel
    12 Mar , 2020 CharlotteJones173
    This hotel was lovely! I cant fault any part, from collecting our bags at arrival to calling us the taxi for the airport when leaving. The rooms were clean and tidy and always were when housekeeping called. The food was nice in the restaurant and room service breakfast - even though we only used each once as we were out a lot, everything was great! Definately recommend.
    Superb
    11 Mar , 2020 stephaniemS3937KX
    Arrived in NYC for daughter’s surprise 18th and had booked hotel round corner that was dark, dirty, room was small yet classed as deluxe! Disappointed so went to Westin the following morning and fortunately they had availability! We were given a fantastic room, dual aspect, clean, spacious, just fantastic and with breakfast! Hotel, comfort, cleanliness, staff all 100% will definitely I rely return
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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