Hard Rock Hotel Vallarta

The service was excellent and the food was very good. The beds were the tiniest I have ever seen. I don't understand the large tub in the room - very outdated, which only allowed for tiny double beds. The rooms aren't insulated very well and you could hear people talking next door and in the hallways. There are only 4 restaurants for dinner, so if staying for a week, this could get old. Buffet lunch and breakfast had a good variety with omelet and crepe stations. The bar staff by the pool and the beach was superb and very attentive. It is just an older property and after having seen their other properties, was expecting more from this property. We had a good time, but for the price, not sure I'd stay here again.

We spent 2 wonderful weeks at Hard Rock Hotel Vallarta with friends, new and old, and had an amazing time. We had quite a wait at the airport, but as soon as we got out, our transportation was waiting for us! We had a lovely room with a great view and welcome chocolates. Our room was maintained so well the whole time, complete with lots of towel art. All of the staff at this resort is amazing--they will do anything to help you. Our Assistant Team of Gerardo, Uri, Miguel and Alan were very helpful with bali beds, dinner arrangements and shows--anything you want! We loved our evenings at the Sun Bar patio watching the sun set and after dinner for drinks...Samuel, Veronica and a couple of others were fabulous! We had many wonderful breakfasts at Ciao with such wonderful views of the beach and service was always good and it was great to see Guadalupe there again. We also had wonderful dinners there--a special birthday dinner for my husband and a couple of other lovely dinners, thanks to Gilberto, Julian and the Captain Juan. We had a fantastic farewell dinner with our friends on the beach outside of Ciao--delicious food by Chef Luca. We also enjoyed dinners at Zen and the best Mexican coffee presentation by Kevin. The members' Cocktail parties were great-good food, entertainment and sunsets. Ipanema had a great selection of grilled meats--so tasty--Marcel was very helpful there. We were lucky enough to be at HRHV while the native turtles were hatching--what a fun experience to witness the little turtles making their way to the ocean--amazing. The staff all went out of their way for Halloween--dressing up and getting into the holiday--carved pumpkins, special foods all color coordinated and special. The highlight of this visit was being able to participate in Dia de Muertos--a very special holiday to celebrate the departed loved ones. Our vacation planner, Nestor was very helpful in guiding us as where to go to celebrate. We went downtown and actually walked through a cemetery where families were gathering and celebrating the lost loved ones lives--truly and moving and memorable experience. We also went to the Malecon and saw many alters and Catrinas. Some of our group dressed up and did makeup to go with the occasion. It was a phenomenal evening. Also on the resort, there are some cooking classes--one for Paella and the other that we did was for guacamole. The entertainment staff there are all very talented and have so much fun around the pool and shows--don't know all of their names but they sure help everyone have a great time. Magic Edd--the pool concierge was very helpful every day--no one had dirty sunglasses! There are so many more servers and attendants that all deserve praise! A special shout out to Erika and Franky in the beautiful spa--they are so kind and Erika gives a great massage.