Riu Jalisco

Hi, we came here back in April 2019 over the “Easter Holiday” and travelled as a family Occupying 4 rooms all on the 6th floor with very good views of the inner pool area and plaza, we found all of the rooms to be of good standard and mini bar and optics restocked regularly, rooms cleaned daily to a good standard, with fresh towels and linen and floors moped and cleaned smelling very clean and fresh, “thank you” .. 😁 The main buffet restaurant and lunch buffet was of good standard, but very repetitive “You almost knew what there was going to be on offer” each meal time We did try a few “al-a-carte” restaurants they offered and most definitely found the “Grill/steakhouse” to be the best on offer, the daytime and evening entertainment was good and well presented, and some evenings there were a few other side shows or things to get involved with, “cards,games & other activities too” The staff really did try there best we felt, possibly the only slight downside Most bars did take a while to serve everyone which at times became frustrating “Foam/pool Party” was fun and music good too ... ... a slight concern of safety, in the main adult pool, there was a step that was hard to see at times and saw many people trip here which was concerning, be careful !!! On the whole we had a great family holiday, 2 weeks of sun ☀️😎☀️ Also, while your staying here give the hotel next door a try , RIU Vallarta said to be dated and in need of a refurb, but we thought this place looked Grand and well worth a look as you can use this hotel too, so why not .. This is our 3rd time to “fabulous Mexico 🇲🇽 “ ... so would we come back ... Yes probably but contine to try other hotels and resorts tho Hope this review helps and gives you all some information to make your own decision Cheers M x

I am happy to see great improvement in costumer service, my family desire to give them a second chance and we are very happy to see that costumer service was great this time all my family had a wonderful time the only thing they will have to work on is maintenance, and pool time is to short they open the pool to late and close it to early, I will definitely go back every year.

I'll preface this by saying my views are strictly probably because I don't have kids. If you have kids, this is probably a great hotel for you. The hotel itself was ok. But my husband and I were there to celebrate his 50th birthday. The location isn't near anything (which we didn't know),so we had to catch cabs everywhere, which really added up over a seven day period. All of the restaurants had a buffet aspect to it, there wasn't a nice restaurant to sit and be served. There were 3 pools, 2 of which looked geared towards kids and one that I thought was adult because the bar was there, but there were more kids than adults. Though it said no diving, kids were doing cannon balls in the water splashing you getting water in your drink. We came back one evening kinda hungry, but after 10:30 nothing is open but the "Sports Bar". We went there and there were more kids than adults, even at the bar. The one place we thought we could escape kids and they were even in the bar. The food they had available was cold hamburgers and hotdogs that had to be microwaved or nacho chips with cheese. I asked the concierge of there was something romantic I could reserve for my husband's birthday celebration and initially she said no. Then she said well you can make a reservation in the steak house then they can sing happy birthday. But I thought you didn't need reservations. She said you don't, but if they're going to sing, you do. So I said ok, I'll make a reservation for Friday, she said I'm sorry, we're booked that night. Huh? You're booked at a restaurant that doesn't take reservations? She said yeah for singing. So you're fresh outta singing, how does that work. Needless to say, I was completely frustrated at this point with everything. By day 4, I had enough and we paid to move to their sister hotel, which was starkly different. The vibe and everything was different. And even though there were kids there, they weren't taking over the hotel. The only other complaint I have is the drinks. Everything was extremely sweet and in 7 days of drinking, I never so much as even got buzzed. But then we'd go to a restaurant off premises and one margarita and I could feel it. I thought that was strange. Needless to say, I won't be back, but I'd you have kids it's a perfect fit.