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    Riu Palace Pacifico

    PPPPP Plus

    InNuevo Vallarta, Mexico - Pacific Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 5420 reviews

    ABOUT THE HOTEL

    • Official Rating: 5 star
    • Free Wi-Fi

    You’ll get the royal treatment at the beachfront Riu Palace Pacifico – think gourmet dining, cocktail bars and in-room hot tubs.

    The Riu Palace Pacifico saddles up on one of the best beaches on the Bay of Banderas. Plus, lively Nuevo Vallarta is just a 10-minute drive up the road.

    Junior suites come as standard at this place, treating you to super-sized beds and in-room spirit dispensers. Upgrade to a Jacuzzi® junior suite and you get a hot tub right on the balcony.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 445
    • Lifts: 4
    • Building: 1
    • Floors: 9
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • On the beach
    • 4 à la carte restaurants
    • Junior suites as standard

    Location

    • On Playa de Flamingos beach
    • 2km from Nuevo Vallarta
    • 5km to shopping centre
    • 15km from Puerto Vallarta
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. 4 à la carte restaurants. Selected imported and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service. Minibar and an in-room drinks optic with branded premium spirits in your room. 24-hour snacks.

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      Stretching between the hotel and sandy beach, the pool comes with a swim-up bar, a whirlpool bath and sunbeds in the water. There's a wraparound terrace with sunbeds and parasols dotted around, plus shaded areas too. Pool towels are also available.

    • La Peninsula buffet restaurant

      The buffet restaurant offers an American and continental breakfast with on-the-spot cooking stations. At lunch there's a selection of hot and cold dishes like pizza, pasta and salads. And there's three themed dinners a week. Gentlemen are asked to wear full-length trousers in the evenings.

    • Miniclub

      The hotel runs a kids' club for ages 4 to 7 and 8 to 12. This club is supervised and there are lots of organised activities for the little ones.

    Rooms

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    • 2 Bedroom Family Suite with Balcony or Terrace and Whirlpool Bath

      These family suites include a twin room, a double room and a child-sized bed in one of the rooms. They come with an in-room whirlpool bathtub, free Wi-Fi, satellite TV, a safe, air-con, a minibar*, a coffee maker and an in-room drinks optic – meaning you’ll have your very own branded premium spirits on tap. The drinks can vary, but usually include brands like Smirnoff, Bacardi and Jose Cuervo.

    • Junior Suite with Balcony or Terrace and Whirlpool Bath

      These junior suites have an in-room whirlpool bathtub, free Wi-Fi, satellite TV, a safe, air-con, a minibar*, a coffee maker and an in-room drinks optic – meaning you’ll have your very own branded premium spirits on tap in your room. The drinks can vary, but usually include brands like Smirnoff, Bacardi and Jose Cuervo. Just to let you know that the double beds at the Riu Palace Pacifio are small doubles - they're 125cm wide.

    Do not stay here
    06 Jul , 2020 Scuba G, 32999
    I am currently at this hotel room 7046. My first time in PV. I knew with the covid stuff things would be different. My wife actually surprised me with a little get away to destress from work. I usually do Cancun and Playa Del Carmen. Thought I would try PV. All things considering customs went smoothly. Check in at the hotel went smooth considering not a lot of people here. I may be one of a handful Americans here. Almost everything at the hotel is shut down. Pretty much only the buffet to eat at. One speciality restaurant open at night but only open for a couple hours. I was turned away from going because it was just me. No room service, spa fitness center all closed. No swim up bar. Good luck getting a drink the staff stand around and ignore you and rather talk to each other. Usually when you walk by staff at most hotels they give you a friendly greeting. Not here not one person will say anything to you they act like they were forced back to work. The buffet food is by far the worse I have ever had since that is what you are limited you are screwed. I laughed when I saw the child size bath tub and mini fridge is hot not even warm or cool. Cold was not even a option. Again I do understand things are crazy right now but when you pay the same price and get this crap in return it makes me regret choosing this Hotel. I did see any recent reviews so wasn't aware everything still pretty much closed. I will never stay at this Hotel or a RIU again. When you are refused seating in a restaurant because you are a solo traveler that is bs. I went to the front desk and of course no manager is ever available the response I got was why was I traveling alone like that is a crime here. I will not travel again until things return to normal and will not be back to PV. Good bye RIU.
    Can’t wait to return once safe to travel
    08 May , 2020 sarahwillis, 186356
    We stayed for 11 nights November 2019 we loved every single second from the minute we walked through the doors. We found the food and drinks amazing and loved to whole ambience. We met some great people. We were planning to return November 2020 but we’ll see with the lockdown. As soon as it’s safe to do so well be back to say hello to everyone again. Until then stay safe x
    Love it.
    07 May , 2020 David D
    Can't wait for this to shut down to be over. Had to cancel 4 times. Need to get back there. Love this place. Great place. Stayed at the sisters resorts, but really like this one. Hoping for November. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Felt pampered
    20 Apr , 2020 anthonylV1399OM, 37797
    Love this place, a little older feel, not as many kids. Great service, pretty good food. The beach was nice, walked to Nayarit a couple times. Which might be a bit scary for some people as its off the beaten path.
    Nice place but don’t go for the food.
    02 Apr , 2020 CraigL1605
    Beautiful place. The staff and everyone who works there are very helpful and are doing everything they can to make your stay a pleasant experience, but the food was just so so. We have stayed in other Palace and the food has been excellent.
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    View all  5420  reviews

    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally