Riu Palace Pacifico

This was our first visit to the Riu Pacifico,and second visit on the pacific side, the hotel was great the service was great, from service at the bars to the beach service to the restaurants all was top notch, we ate at the buffet most nights because the variety was excellent and we could relax and take our time, the room was the 8th floor with a great ocean view it was spotless and we had a leaky a/c unit and they were there within 30 min to fix it with a follow up call to make sure everything was satisfactory. So to sum it up if you are looking for a fantastic hotel with great service and friendly staff this is a great option. we will definately be back

This was our second visit to this Resort. We were there Dec 12-26, 2019. Sunwing rep at airport was great. Transfer to hotel was good. Check-in was quick and easy. We are Riu Class Gold members and were pleasantly surprised with our complimentary upgrade to a Deluxe Oceanview Suite with Jacuzzi! The room was nothing short of amazing! We also had chocolate covered strawberries and a bottle of champagne waiting for us in our room upon arrival. The next morning we thanked the staff at Reception for the upgrade and casually mentioned we were there celebrating our engagement. That evening we arrived back in our room to another bottle of champagne and more strawberries as well as a congratulatory note from Management. The treatment and attention to detail was superb. Compliments to the staff at this Resort. The staff here are outstanding. We couldn’t pass a single staff member without getting a friendly “Hola” from them. A few staff members truly stood out for us. Dalila in The Peninsula buffet is a true gem. She remembered us from our previous visit and we made a point of sitting in her section every evening for dinner. She always had decorations on “our” table and had our wine poured shortly after we sat down. At dessert time she had our cappuccino ready and waiting. She is always smiling and friendly. Very attentive to all sitting in her section. Chely and Charles are servers in the buffet at breakfast and are also very attentive and friendly. All 3 of the above-mentioned are great at their jobs and should be commended! The evening shows at this Resort are varied and entertaining. The Michael Jackson show is high energy. The pool area is clean. No small task! The beach area is clean and the waiter there, Jose Luis, is awesome! Always friendly. The only complaint we had with the food is the lunchtime BBQ in the pool area. Generally it only seemed to be ready for service around 2 and lasted for an hour. The hot food was not kept hot enough, nor the cold food cold enough. For this reason we very seldom ate here, choosing instead to go to La Toscana. Speaking of food....the Christmas Eve spread they put on was amazing! Champagne reception along with tables laden with desserts in the lobby started this incredible evening. Dinner started at 6:30 and there was so much food! Turkey, beef, pork, lobster, crab, shrimp, sushi. If you couldn’t find something to eat, there was something wrong with you. And the desserts! Wow!!! Tables and tables of them, including a chocolate train. We were informed the next day that 1000 plates had been served. To pull that off as well as this Resort did is nothing short of incredible! Christmas Eve did not end there. The special show that night was great! Truly memorable. This was truly an unforgettable Christmas Eve for us and we greatly appreciated all the hard work done by Staff here who had to work instead of spending Christmas Eve with their families. Thank you!! We are looking forward to our next visit! Soon!

Good buffet, comfortable rooms, great beach, quiet pool, family entertainment in the evening. For trip advisor. This is not a high school thesis. 200 character requirement is ridiculous! So, I'm not happy with Trip advisor and will not use it again!