Remisens Premium Hotel Kvarner

DO NOT USE THE TEA AND COFFEE IN THE ROOM. THEY CHARGE YOU EXTORTIONATE PRICES FOR THIS AT CHECK OUT - NO it is NOT clear that you will be charged for this, I wish I’d read the reviews on here first. I have never been to a hotel and been charged for tea and coffee facilities in the room - 15 kuna (£1.80) for a tea bag or a Nescafé sachet!!!! Considering they call themselves a “four star hotel” this lack of basic inclusion of services is very poor. They don’t even bother to leave you milk so after making rubbish coffee you better like it black! When we complained about the lack of information about this at checkout (genuine surprise when they said we owed them money, we thought there had been a mistake!) we were repeatedly told “this is hotel policy”. Would suggest management review this “policy” and stop being so tight. Your inflated prices are ridiculous! The whole thing put a real negative at the end of our stay, it’s penny pinching and unnecessary. House keeping was not great. Made the bed and cleaned the bathroom but left dirty cups in the room and didn’t tidy anything. Also asked house keeping for English breakfast or early grey tea bags as only left two fruit flavours in the room. By the time they eventuality delivered them to the room we didn’t have time to make tea. Reception then had the audacity to try to charge us for them on checkout. Breakfast was varied but I’ve had better buffet breakfasts. Ordered the french toast (with berries and syrup) which unfortunately didn’t come as advertised and instead was drenched in chocolate sauce. I love chocolate but this was not nice, you couldn’t taste the brioche. The next time I ordered them I asked for them as advertised on the menu, they came without berries or syrup *face palm*. Also ordered the poached eggs one morning but they didn’t taste very nice. On a positive note there was a nice inclusion of sparkling wine at breakfast. Good selection of teas, cheese, meats and breads. Coffee wasn’t bad. Good array of salads. We were in the room at the far end of the hotel near the church. We didn’t realise this until we tried to have an afternoon nap after our morning flight and the bells were persistently ringing. every. fifteen. minutes. There were no other rooms available as there was a wedding during our stay and rooms were full - we had asked at check-in. The ‘beach’ area near the sea was nice. The sea was clean. Would definitely look around before booking the same hotel again. Probably would stay elsewhere. If I did stay again I’d request a different room and I’d take my own tea bags. That being said it’s not an area I’m likely to return to, a few days was plenty and there’s other places to explore.

We've just returned from a wonderful week staying at this hotel and lived it up to everything the photographs promised. We had a seaview room on the 4th floor that was spotlessly clean and beautifully decorated as well as having an amazing view of the bay and Rijeka in the distance. We had no issues at all with noise and the rooms had blackout curtains and quiet air-con. We ate at the hotel several times and the menu was varied and reasonably price. The food was delicious and the waiting staff were helpful, courteous and friendly (with very good English). Breakfast is served 7am to 10am and is one of the most varied hot and cold buffets I've ever seen in a hotel anywhere in the world. In addition to the buffet serveral items could be ordered to be cooked fresh. I would highly recommend the hotel and Opatija generally as a wonderful location for a short break or longer stay.

The hotel has its old charm while perfectly modernized. Staff is very friendly, room/suite is great. The pool are is nice with lots of shadowy area. The beach area with with the crystal clear water is perfect, although it would be nice if it could be expanded to make sure every hotel guest can have a sunbed if needed. Breakfast is one of the best i have ever had in a hotel with some really interesting specialties