Paradise Island

Nice place would go again but be warned. Do not leave anything expensive in your room, clothes, phone, money, anything. It will disappear. Some staff are not to be trusted. Complaining to management will get you nowhere Despite that most staff were great but just be careful

Firstly the booking agent booked us into the wrong hotel. We ended up here which is not what we asked for. Our UK Agent said it was H10 but it wasn't. Clearly! After arguing with the UK for days and various middlemen who looked into it the hotel changed from H10 to HL 20 years ago! Clearly it's been misold to us and our expectations were much higher. Be careful. Totally different standards between those brands. I tried to look through it but difficult to look past some of the hotel issues. We wanted a quieter quality place to stay but ended up with a small 1 bed apartment with rock hard beds, kids screaming everywhere, rude guests pushing you out of the way over the buffet while the same screaming kids sneezing all over the food they sneezed over earlier after the same food was used for breakfast! Guest choice isn't the hotel fault but some of the guests were acting like they are in Blackpool! Hotel: Our room had metal bars on the windows and felt like a prison cell. Our room was falling apart and wood sticking out which luckily I noticed before stabbing my foot in it! The wardrobe surround dropped down on our final night which they fixed it after complaining. The room also was dirty from the previous guests. When I noted this to reception they just said that's the "quality of our rooms". 😫😫 I told the manager also who took me to one side and mentioned he is a budget hotel with only 39 euros a guest to work with each day! 🤔 My wife was locked out of her room because the batteries failed on the lock and the "maintenance" guy eventually broke in with his screw driver after he couldn't get through the window at the rear because of the bars! 🤔 Keep positive! Anyway there's more but purely my opinion: The outdoor heaters in wrong place and not enough seating near upstairs bar. The bar needs to be better and I would dim the lights and add some character. It's soulless and poor. The hot food is cold which I complained about but again they didn't believe me. The food quality and grade isn't great at all. I'll make one positive the fresh fish would have been great but.. cold. Dino park loungers are filthy and the rear of the hotel needs to be better presented. But we enjoyed sliding down the rides etc nonetheless. The staff are very pleasant and they are working hard with what they got, best they can. Hats off to them. 👍 They fixed issues when we told them but you shouldn't have to keep complaining and I mentioned to the manager they need to just focus on some small problems to improve it. He took that onboard and he is very friendly and understood we should have been at the H10 The hotel is 2km from the beach which is really nice and a free ride on the bus goes several times a day. At night it's around 4 euros each way for a taxi. Hotel is in my opinion like a 1990s travel lodge. Add a swimming pool etc you have the HL. We ended up hiring a car and eating elsewhere the last few nights. No more cold food and rude guests! However the hotel as mentioned can't choose the guest type! It's quite embarrassing. 😞 Drinks are plentiful and these are just fine. Waiting on our complaint to be handled now. Sunmaster booked us here incorrectly, should have been the H10!!!! 😭 However I want to say outside the hotel we had a nice holiday shame about the hotel. Lanzarote is great but look elsewhere for tranquility, quality and peace to rest the mind. The hotel is located out of town, a short taxi ride from the town center. The hotel has two large restaurants (Like Canteens). There is a large communal pool and pools for the kids including the Dino Park. What is good: Hotel staff are friendly. Drinks are all inclusive and are good quality Free bus to town daily There are pool tables for the kids to use. Dino park is fun The bad: Hot Food is either cold or luke warm and lacking any flavour. It was cold everyday. Plenty of choice but their food heaters are not good enough. It became a bore to feel you have to walk into that canteen again. The room was terribly maintained. There was pieces of wood hanging off, previous owners blood on the door, dust everywhere, and worn out furniture. Bars were on the rear windows of the apartment. Felt like a prison. The bar upstairs is lacking any kind of character. Its cold, too bright and feels like your in the reception. Well you are really. The entertainment was not our thing. We didnt stay around but we are not that interested in that. The seating outside near the bar needs a dam good clean as do the sun loungers at Dino park which some dont recline.