Sandos Papagayo Beach Resort

We flew from Leeds 13/3 with Jet2( day before Jet2 shut down started ) we have been to this hotel a few times before & it’s always amazing. . After 3 days Police we’re driving in front of the hotel telling us to stay inside due to coronovirus. The hotel handling of the situation was brilliant. They did everything they could within the restrictions to keep us happy. The poor staff we’re going to be out of work but kept smiling! 2 bars & 2 restaurants for royal elite guests remained open. And they brought sun beds to our room balcony as pool areas had to close. We were one of the last few guests to leave on 21st and we salute the staff & hotel for looking after us! We will definitely be back again.

This was supposed to be our fourth holiday to the Sandos in two years. Arrival after an early flight was bad enough but for the first time we were eventually given our Royal Elite room which was situated in C block. I am now in my 70s and what this means is that you pull your suitcases to the first lift and go down two floors, then pull the cases along a long corridor and up a slope to a second lift going down another floor and yes another long pull. On arrival in the room and suffering from lung problems I began to rest and started the air con which resounded in a loud rumbling noise. My wife meanwhile went to wash her hands in the wash basin and filled the drawer beneath with water!! Needless to say we were moved to another room in G block which meant another stressful drag of cases. NO PORTERS The Corona virus situation started not long after we arrived resulting in all amenities being closed, no swimming, no entertainment but this was no fault of the hotel. We were allowed to get drinks in the lounge but were asked to sit apart from each other, even though we slept together on a night. One noticeable change was food quality, not the normal extensive choice. I felt as if we were using up existing stocks. After a week of our 2 week holiday Jet2 flew us back to the UK but Edinburgh instead of Newcastle It was good to get home, the holiday wasn't a holiday but the bitter pill is no compensation from Jet2 and my insurance company Saga are refusing to acknowledge my messages

We have us d this excellent hotel over fourteen years in fact before the elite service was offered . As none alcohol drinkers we still like to upgrade and feel it is still value for money to do so . We were three days into our two week holiday when the emergency situation hit and we can not praise the staff and management enough . Smiling and trying to carry on as if all is normal is not easy and we appreciate each and everyone who continued to work for the week as the guests left . To those who complained on here that they didnt take the elite package but know its not worth it how ? And to those who complained about anything during that awful time then sham on you . Thank you to both staff and management and we hope to see you all in good health when we return and return we will .