Excellence Playa Mujeres

We just spent 5 days in a gorgeous non-excellence club roof top terrace room in building 5. From the moment you set foot on the property, the service is exceptional. Lots of places say "welcome home" but here they really mean it! The grounds and service are truly the most exceptional thing about the resort. The staff work tirelessly to keep everything immaculate from the outside grounds to our room. There isn't a spec of dirt anywhere nor a piece of vegetation out of place. Our room was impecable and so large. We loved everything about it. The only thing I didn't like was the location of building 5 where we were placed. It's a little further away from the action than I would prefer, but the room itself was amazing. As for how we spent our days, we preferred the social pool to any other area. We were a little let down by the actual beach, but I think EPM does the best they can with the real estate they have. It's just not quite the turquoise water we are used to in the hotel zone. But honestly we prefer the social atmosphere of the big social pool that has the swim up bar. The vibe is relaxing but lively and fun. It's very conducive to conversation with other guests. I also appreciate that the drinks aren't watered down. We've been to places that do water down and we could drink all day and never feel a buzz. Not true here. The food is hit or miss but I think it was overall a good experience for mass prepared food. I highly recommend the "We Love Excellence Playa Mujeres" facebook page to get recommendations from past guests about the best food items. We were only there 5 days and there are many places to dine on property so we wanted to get the best bang for our buck/time. We most enjoyed our dinner at Chez where it was 3 courses of perfection. We felt we could have been at any upscale restaurant in Atlanta and received the same service/food. For lunch we kept things casual with pizza at the Sol bar or fish tacos at the Grill. Both excellent options for lunch. A lot is said about the dress code, but hubby and I liked it. We have 3 young children at home, so it was nice to be able to dress up and feel like we were on a date to a fancy, fun restaurant every night. And I feel like it cuts down a bit on the riff raff. The only thing that really bugged us (no pun intended) were the mosquitos. We understand that they are worse than usual this year and I think the resort is doing what it can to combat them with fogging, etc. It just is what it is. But if you come, come prepared with good bug spray. I hated the idea of smelling like Raid all day so I brought a Cutter brand that was a dry, odorless spray. We used the entire can over the course of our 5 days and we were vigilent about keeping the doors to our room closed (and mosquito free), so I'm proud to say neither hubby nor I got a single bite. It was a bother, but didn't ruin our trip by a long shot. We have been to several resorts, but we will be returning "home" to this one. Thanks so much EPM for making our anniversary trip so memorable, from the Turners. :)

Great time celebrating our anniversary. We upgraded to the Excellence package and I would definitely recommend doing that - benefits are worth the extra money. Plenty of restaurants and bars to choose from and the service was extremely good.

This is our second visit to this specific resort. We love everything about this place. The food, the quality, the service - everything is spectacular. Victor at the pool was awesome! He kept us entertained each day! Wish we would have had more time to try out more of the restaurants! You will not regret going here. Everything is top notch! And the martini bar is amazing!