Excellence Playa Mujeres

This was our first ever stay at an all-inclusive resort and excellence really set a high bar. We were able to eat, drink, and relax in paradise. All of the staff was very pleasant and attentive. All of the grounds are clean and very well maintained and everything looks exactly like the pictures. You have lots of choices of places to eat and all the food was great. We wished we had known that not all the restaurants are open every night for dinner. Along with the turn down service each night, they provide you with a schedule of the activities and restaurants for the following day. Because we weren't able to plan in advance, we didn't get to eat at Agave's which we were really looking forward to. All the restaurants we were able to have were amazing and the staff was equally amazing. They were able to answer all questions we had and they also made great suggestions when we were unsure. Even with all the great restaurants, there was a couple of times we just couldn't drag ourselves out of our rooms and we ordered room service which is always available and it was just as amazing as all of the rest of the food we had while we were there. Let me recommend the often overlooked juice bar. Pedro was able to whip up delicious and refreshing fresh fruit juices that really hit the spot. The beach and the pool both have very different vibes. If you want to just sit and read in a much more relaxed atmosphere while sipping a drink, head to the beach. Perfectly clean white sand with crystal clear water. Don't be surprised when a school of fish comes by and swims between your feet. There seemed to always be a an available palapa to get out of the sun and some of my favorite food was served along the beach. The main pool has a much higher energy with the swim up bar and several different activities taking place during the day. The bartenders were quick with the drinks and even quicker with preparing and delivering various random shots. I do recommend being careful with the palapas around the pool as we had one tip over and fall onto some empty chairs next to us. Once you're done soaking up all the sun and cocktails you can take, they also provide some fun entertainment every night. The magic show including some very innovative laser routines. I can't wait to check out what the other excellence resorts have to offer.

What a wonderful place this is, no wonder they call it a home from home. The staff are all extremely pleasant and friendly and can't do enough for you so the service is amazing. They have some great restaurants and bars, we went to Basmati (Indian), Barcelona (Med) Flavour Market (tapas style) Toscana (Italian buffet) Our favourite was the Club restaurant Magna. Elaine the manager there was so personable and friendly and stayed so positive (even though they knew their jobs were ending temporarily due to the closure of the resort as a result of Covid19). Elaine's staff Angel Lorena and Carlos were also very friendly and efficient and the bar staff Roman and Abraham were great too and made us some fab cocktails. We went to the Martini bar (Ferrero Rocher martini to yum!) Pool 8 bar Cielo where we were looked after brilliantly by Martha and her team and Pool 9 by Emilio. Can't thank them all enough. The staff are a credit to Excellence Playa Mujeres and make the resort what it is. All in all a great experience and we can't wait to go back when it reopens.