Excellence Playa Mujeres

My wife and I stayed at the excellence for 5 days in a rooftop terrace room. We have stayed in 5 different resorts in Mexico over the past 7 years. The excellence was by far the most outstanding of all. They made sure at every step we were taken care of. They took care of the small details in every way. We will be back to this resort again.

Really loved it here with a few exceptions it would have been perfect. The rooms were very hot and humid at night even with the AC set to the maximum level at 70 degrees. I don't think the thermostat was accurate. We paid for an ocean view room and the view from our couch was of the building across from us and a giant tree. This should have been classified as a partial ocean room instead since you had to walk outside on the patio and turn you can only see the ocean off in the distant on the far right. We wanted to switch rooms but they said they were full that week. The mosquitos were crazy there. Got eaten alive practically. They really should have citronella candles on the tables to help with the issue. The biggest issue here which would prevent me from staying here again are the pool hours. The pool and all the hot tubs closed at 8 p.m.!!!! This is an adult resort and that was soooo disappointing. The pools should close at 10 p.m. instead. Who wants to go in a hot tub when it's 90 degrees in the daytime.

We stayed at the resort 9/1 thru 9/6. This was our second time staying at the resort and it was just as memorable as our trip last year. We went down for our 26th year anniversary. We did have an issue when checking in. We booked an Ocean view room thru a well-known online web site. The description of the room was an ocean view/walk out room. When we got to the hotel, we were put into a ground level walkout. We brought the issue to hotels attention and they said they have had issues with this company and their descriptions before as there are not any walk out rooms that are not ocean front with a ocean view. The staff was more than helpful in getting us set up in the correct room. I thank you again for that. There is so much to do at this hotel in either the day or night so you are never bored. We take our own snorkel gear and there was a lot to see in the water along the marina pier to the right of the resort. The food is always top notch. We did not have a bad meal. This is probably the cleanest resort I have ever been at. The staff is so friendly. We cannot wait to go back.