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    Excellence Playa Mujeres

    PPPPP Plus

    InPlaya Mujeres, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 19082 reviews

    ABOUT THE HOTEL

    • Official Rating

    If romance is on the cards, get yourself to the loved-up Excellence Playa Mujeres – sharpish.

    TripAdvisor’s keyboard warriors love this place – it’s rated one of Mexico’s top 20 hotels – and no wonder. It’s got some cracking Ultra All Inclusive credentials, a whopping great beach out front and a lovely sleepy setting on a paradise-like peninsula.

    The adults-only hotel scores highly for romance, thanks to its away-from-it-all spot between a sweep of sand and a wetland reserve. Plus, it’s got seven pools to sink into and a long list of restaurants for googly-eyed dinners a deux.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 450
    • Lifts: 11
    • Buildings: 10
    • Floors: 4

    Things you'll love

    • Just for grown-ups
    • Great pool scene
    • Beachfront

    Location

    • 25 minutes from Cancún hotel zone
    • 10 minutes from Cancun downtown
    • View Location
    SPECIAL OFFER

    Honeymoon offer

    Honeymoons get fruit, sparkling wine and rose petal decoration on arrival, 15% spa treatment discount, turndown service and a breakfast in bed on advanced request. Please advise us at time of booking to qualify, valid on stays of 7 nights or more and proof of marriage is required. Honeymooners staying in Excellence Club rooms get a champagne breakfast in bed instead of the standard plus a couples' spa treatment, a private beachfront dinner and a surprise gift.

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Pool

      The bar ciélo sits patiently in the middle of this large pool. Sunbeds are scattered around the poolside.

    • Cocktail bar

      The cocktail bar is known as the Martini bar and is next to the lobby, with a large drinks menu.

    • The Lobster House à la carte restaurant

      A large range of foods for breakfast, lunch and dinner.

    Rooms

    View all rooms
    • Junior Suite with Pool View, Balcony or Terrace and Jacuzzi

      These Caribbean junior suites come with a Jazuzzi® and a balcony or terrace, for that extra space. They have a king-size bed. Plus, you'll also find free Wi-Fi, air-con, a minibar, and a 42 flatscreen TV with a DVD player included. There are in-room spirits too – a bottle of red and white wine, tequila, rum, and vodka.

    • Junior Suite with Pool View, Poolside and Terrace

      These Caribbean junior suites come with a Jazuzzi® and a terrace, for that extra space. They have a king-size bed. Plus, you'll also find free Wi-Fi, air-con, a minibar, and a 42 flatscreen TV with a DVD player included. There are in-room spirits too – a bottle of red and white wine, tequila, rum, and vodka.

    Amazing service AGAIN!
    15 Oct , 2020 D7026SPteresam
    Another 12 day visit in the books & we cannot say enough good things. Food, service, accommodations, all exceeded expectations. Special shout out to Manuel our pool concierge who went the extra mile in taking care of us during our hurricane evacuation. Other individuals with outstanding service during our stay were Jorge’, Elaine & Angel @ Magna. Martha @ EC pool bar, Nelson, Pedro, our concierge Andres & a past concierge that still checks on us, Carlos! Excellence is definitely the people!
    Just wow...
    14 Oct , 2020 Trail658870
    Our second time here, and we are just as impressed as we were the first time, except MORE so!! Our concierge, Andreas was on hand at our beck and call what seemed like 24/7!! When does the man rest?? Raul took GREAT care of us at Chez Isabelle! They were fantastic, but the real heroes for us were Manuel, and Ansalma. What the heck? They were above and beyond THE best, most personal service we’ve ever received here at Excellence. Granted, we’ve only been twice, but his was so outstanding, we HAD to mention. They are giving, serving, comforting, welcoming, and gracious in every way! If nothing else, please visit Excellence Playa Mujeres for the attention to detail. You will NOT be disappointed.
    Best vacation ever
    14 Oct , 2020 H3331SYaliciam
    Anselma and Manuel took care of us in our swim up suite in room 8054. They were so hospitable and SO NICE! Our room was perfect and view was even better. Everything about the excellence is first class. We would never have to leave our pool area right by our room if we didn’t want to bc of how well they took care of us. The Grill, agave, chez, flavor market, spice hibachi grill have all been amazing dinner choices. The drinks are great everywhere you go. We have had the best vacation here and will come back as often as we can!
    Amazing experience
    13 Oct , 2020 NiniIhori84, 56648
    I can’t say enough about this place. The staff, the food, the room, the amenities, the view was so amazing. We love it here , “welcome home” as their logo is really true! They are so amazing and we will definitely come back; we will also come back to try out the “Finest excellence” with our kiddos.
    Lucky Number 7
    13 Oct , 2020 azscubamom, 31230
    This was my 7th trip here and it was amazing as always. Laura at Spice is so sweet and a wonderful server. We dined with her three times during our stay. Guadalupe and Tonitino at Toscana took care of our every need at breakfast and lunch. Carolina, the concierge checked in with us multiple times and knew who we were after meeting us only one time. We were evacuated for one night during Delta and the sacrifice the staff made to be with us instead of being home with their own families during this stressful night will be eternally appreciated. My only complaint is that when we were being evacuated, everyone had to go to the front desk to make sure we paid our incidentals despite having a credit card and our belongings and travel documents in the room. I just thought it was a strange thing to do. It would not dissuade me from visiting again though.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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