This place comes with a big lagoon pool and an à la carte restaurant. It’s also got some spectacular views.
This hilltop hotel has views of the epic Los Gigantes cliffs, as well as across the ocean to neighbouring La Gomera. It’s in a quiet spot, but it’s still less than 10 minutes’ walk to the beach.
The hotel has a trio of pools, including a big lagoon number. Elsewhere, there’s a buffet restaurant with panoramic sea views, and another à la carte option. Then there are live shows in the music hall.
TripAdvisor Traveller Rating
Based On 2786 reviews
- Official Rating
- Floors: 2 or 3
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Barbecue. 2 visits per week to the themed restaurants-reservations required.
Local alcoholic and soft drinks, until 24.00. Minibar in room with soft drinks and beer, refilled every 2 days.
Sports and Activities
All are included except where indicated.
Facilities► View all
3 outdoor pools
These deluxe double rooms enjoy a balcony or terrace offering a bit of outside space. Enhanced with sea views these rooms feature a king-size bed, air-conditioning, TV and safety deposit box. Plus, you'll get luxuries like iPod docking station, minibar, bathrobes and slippers, and a rainfall shower. These rooms are also located in the adults-only section of the hotel.
These 1-bedroom apartments include a terrace for that extra room outdoors. Your apartment will come with a twin bedroom and lounge with 2 sofa-beds. You'll also find a TV and a kitchenette complete with a microwave and kettle. The apartment is air-conditioned and Wi-Fi is available. Images show the planned appearance.
These double family rooms can sleep up to 5 people - there's a double bedroom with child bed and a twin bedroom too. There's facilities for making coffee and tea, a fridge, bathrobes and slippers also available for your stay. It's fully air-conditioned inside, but there's outside space too - there's a balcony or terrace with a garden view. The room comes with freed wired internet access - for a small deposit you can borrow an ethernet cable at reception. For a deposit you can also borrow a Playstation®2 as the room also has 2 TV's.
TripAdvisor Traveller Reviews Show more reviews »
We had a great time holidaying here. The staff were excellent and very welcoming. Any issues were dealt with promptly and professionally (our safe failed while locked). Unfortunately we had a couple of occasions when pools were closed for cleaning; this was no fault on the hotels part but that of guests not dealing with children needing the toilet. Spacious and well laid out rooms but the decor is starting to look tired and dated. It is prohibited to reserve sun beds but that does not stop people reserving them before7.30am even when they are on excursions for most of the day! Excellent quality and variety of food for all meals. Apart from the few minor issues a thoroughly enjoyable stay.More
leonieflorenceb, Fleet, United Kingdom
Good all rounder
Hotel was very clean but needs some updating in the rooms. The downstairs fold out bed is very uncomfortable and should be a real bed . Food choice is very good each day and there is no waiting for your good as self service More
Poor management at the hotel
We went to luabay in 2012 and found it a brilliant family experience. So we booked for 2015 hoping to enjoy the time we had there before. But when we arrived it was clear things had changed for the worst. As we got to the room it was clear that it had not been cleaned properly. So we thought ok the hotel is busy so tried to carry on with our holiday. So day 2 the went out for the day. On our return we found that the wife's perfume had been stolen from the room. As we had the room key and only the maid had been in to clean the room. I went to the front desk to try and ask for the manager to report this. At which point I was told that she would not speak to me and was told to come back to next day. So disappointed is the understatement. So I went the next day to see the manager again after standing for nearly 40 minutes at reception. She came out did not even offer any kind of apology and told me she had wrote an email about it. Now this I found unbelievable I was amazed at this is how she felt this waste way to deal with this. Anyway we tried it let this issue ruin our holiday. So the entertainment staff were great every night but having seen 5 different magic acts in 10 days I think there has to been more variety. Also the hotel staff staged a strike over pay and working conditions when we were there. All in all a complete change from 2012. I think there need to be serious changes at this hotel from a management side as they have know customer relations skills at all and they need more staff to be working. I could go on about the restaurant etc. but to sum things up this hotel has gone down hill and there are thefts in this hotel which the management want to brush under the carpet.More
jamespoole72, Uttoxeter, United Kingdom
It was a nice as any of the other 4 HV's we've been to, although a much larger number of rooms/guests which made the experience a little different. Great Pools, Great Food, Nice Rooms and Friendly Staff. Kids Club Excellent - the main reason we book with First Choice. Splitting the kids in to such small age groups makes it interesting and enjoyable for the children, and when they have a good time, so do Mum & Dad! HV Showteam was probably the best we've seen out of 7 HV visits - all keen and enthusiastic, and Luke was probably the best singer we've encountered! Hotel had their own entertainment team too so loads of variety. No massive morning rush to grab a sunbed - but as with all hotels, you did need to find one before breakfast if you planned to stay round the pool all day. Only let down all holiday was the occasional pool closure due to ignorant parents' attitude to swim nappies but you can't fault the hotel for that! The walk to the beach is a little steep, but we managed it no problem with our 6 year old, and just to see the black sand is worth the effort - you could always catch a cab back if you're feeling lazy! Room was comfortable (we were on the top floor of M block) with lovely views, and we couldn't fault it. Beer, Coke and Water are topped up in your room fridge every day which is great. Food in the restaurants was always nice and a great choice. The drinks were numerous and easily available. The onsite shop also had a good supply of drinks and snacks if you wanted something different, as well as lots of souvenir goods if you couldn't be bothered to go down the hill! We did require a doctor for our little one, and the HV staff member was really helpful and got one within 30 minutes to our room. We were also supported by some lovely guests who we got to know during our stay - thanks guys! All in all, a great 2 week holiday - would return without hesitation.More
Certainly not the best HV
We were very nervous to arrive based on the bad press relating to the cryptosporidium said to be rife at HV Tenerife and unfortunately our fears have been realised with both my husband and child being diagnosed on return and very poorly. This is following badgering first choice prior to travelling who said "it's unconfirmed and not to worry" - thanks FC. That aside our general view is this is not a patch on the other HVs visited, food is great and the Spanish reps are great though. Also be ware whatever they are trying to treat the pool with turns anything white green and blonde hair green too. There is also a building site outside the front of the hotel which we werent informed about, having your morning sit on the balcony interrupted by pneumatic drills is not that relaxing, very bad form on first choice's part for not informing us of this More
TashaGee, West Midlands
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From May-Oct this hotel operates as the Holiday Village Tenerife.
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
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