Labranda Bronze Playa Hotel

We booked this holiday only a week before, due to travel restrictions being eased. We travelled with Jet2, me and my husband were confident we were safer in Gran Canaria than being in the UK although whilst we were there restrictions changed in the U.K. but this did not effect our stay in anyway. The hotel was beautiful, clean and modern looking. Our room was clean, comfortable and spacious. Over looking the road we had no noise and slept well every night. The room was serviced every two days which was perfect for us. The air conditioning ensured the room maintained a cool comfortable temperature however hot. We stayed at the hotel using an all inclusive package, due to Covid there was only the pool bar open but this was sufficient for us - open around 10:30 am - 11:00pm for all inclusive guests. Snacks were available eg sandwiches and pastries during the day. After reading previous reviews we were slightly worried about dining. But we pleasantly surprised, yes we did experience queues but they moved quickly. A lack of social distancing did worry us but face mask were worn by all guests. Hand washing prior to entering the dining area/bar area should have been encouraged to further avoid any cross contamination and especially because guests served themselves to drinks. Hand gel was available but rarely used by guests. The food was served to a high standard and always a good selection of dishes - my only observation was some of the serving staff were rude one particular older gentlemen clearly displayed his likes and dislikes to guests and I always felt anxious when he was serving and disliked his moans, tuts and attitude - very rude. The hotel provides entertainment, the young guy who manages this was fantastic- daily aqua fit around 3:00pm and every evening there was some kind of entertainment, bingo, quizzes or a singer. Seating was slightly limited around the bar at night so most just sat on loungers around the pool. The pool area was clean and plenty of sun loungers any time of day, although there were a limited number of umbrellas for shade from the hot sun. There was a lifeguard on daily duty till around 5:30 pm although we did witness the pool being used to way past 10:00 pm. on most evenings. In conclusion we had a fantastic break, the resort is beautiful and it’s sad Covid has had such an impact upon tourism in the area. The hotel is located in a lovely location and we will definitely return in less worrying times.

We stayed at this hotel once the travel corridor had been agreed to safely travel to Spain in July, for 10 nights, family of 6. This hotel certainly wasn't what we expected. I have been to far better 3* hotels. I'm not actually sure why this hotel gets a 4* rating. Good points... We had quite decent rooms in terms of size. Separate bedroom area with kitchen facilities which weren't advertised on the website. Although we had 2 rooms, next to each other and they were both different in terms of layout and facilities, but that didn't worry us. What did hugely let them down was the view. We paid extra for a sea view, could barely see it as we twisted our necks to try to view it. What we could see though was an old run down shop of some sort, that had been broken into and was now a doss house for homeless people, who enjoyed fighting and arguing and 4am. The worst view I've ever had from a hotel. The entertainer was great, seemed to do everything all day alone, all the aqua gym, then the bingo etc in the evening, lots of energy and did well to keep going all day. The location was pretty good for restaurants and shops, although so many currently closed. The beach is a short walk but unfortunately playa del ingles beach is nothing to get excited about. That's all that I can genuinely say was good about the hotel. The food... Really really not great. Not only was the restaurant far too small for the amount of guests, but because of the pandemic you were queuing for around 20mins just to be served. They need more cooking stations, it was totally ridiculous and forced us to eat out alot. There really wasn't much food to choose from at any meal time. Really disappointing. The deserts were rubbish. Tiny table with a few offerings of Angel delight or a cake smaller than my thumb. No proper snacks offered from the pool bar as advertised, just cheese and ham sandwiches that seemed days old and a few pastries. Drinks were OK but barely any cocktails, the pina colada was awful! The reception staff were so so rude. We had to hang around about half an hour at check in as there was one lady on reception. She didn't crack a smile and didn't even nicely welcome us. Everytime I went back they were all just as bad. I went a few times to ask about a late check out room to just be told no were fully booked can't do, even though I thought they were only meant to be booking to a limited capacity. What gets me is if they were at full capacity why were they not doing everything as normal. The second bar didn't open the whole time. The entertainment was never how it should be. The whirlpool was closed and never opened. The hot snacks were never offered. Fair enough if they were limited numbers but they weren't. The pool was manic, again not big enough for the amount of guests there is. The child's pool was tiny. And there is no shallow area in the big pool for children at all. Overall it was disappointing. We make the best of our holidays as we always do, but so much could be improved here. We ate out a few times at Mulligan's down the road, fantastic food and great service, really recommend. We also went for a day to trip to Amadores beach, absolutely stunning and really worth the journey. I don't think we'd come back to this hotel, maybe out of season if it was self catering, and not bother paying for a sea view!!

We are currently staying here has a family of 5. Disappointed as neither the hotel or tour operator are advertising covid restrictions at the hotel one of which is there is one snack offered under all Inclusive - a ham and cheese sandwich sandwich at the pool bar. Much later in the afternoon they brought out small pastries but Once they run out they won’t bring out more even if it’s more than two hours for advertised snacks to finish. that’s it they said. No burgers, No hot dogs, no fries, no crisps etc just one cold sandwich. So if you don’t eat ham or are Veggie there’s nothing for you. Despite asking they won’t even give you a cheese sandwich. The restaurant is advertised as having snacks at the restaurant as you would expect with a 4 star all inclusive hotel but there is nothing there so I struggled feeding the kids as usually it’s snack time by the time they get an appetite. The hotel is quite small but fine for a short break. The food is nice although with covid you have to queue to be served the buffet (as staff serve the food) which is fine but then makes no sense to have self service drinks machines and jugs to poor milk/juice yourself with everyone touching! Lunch and dinner is now divided into shifts which helps with distancing. Be prepared for queues at the buffet as usually only one staff member is serving. Agree with other reviews most of the staff don’t seem to speak or understand or like the English. I get frowned if I ask for a whole pizza! The rooms are clean and spacious with walk in showers. The jacuzzi is also closed because of covid as is the spa at the sister hotel and the kids palyground is also closed. The larger pool is fine although the kids pool can do with a good clean to remove the plant extracts that make it uncomfortable for the kids to walk. The restaurant staff are good and turn away people who aren’t wearing a face mask. It’s been okay staying here but I wouldn’t go back.