Occidental Margaritas

So we are on our last day at Occidental Margaritas and I don’t normally write a review but felt I really needed to. We usually use trip advisor to heavily advise which hotel to go for and this hotel really threw us of due to how good the reviews have been. Unfortunately we don’t feel this hotel is 4 star or deserves its TA rating. A 3 star is justified but only because they handled our complaints well after us complaining so much until we got a good member of staff to handle our complaint. Firstly our room in the main hotel (it’s two hotels joined together) was very nice, free complimentary water (although you only get this once) and clean. Their usual policy is to change the bed sheets on the 3rd day but if you put down a card available you can get them changed every two days. We did this but the cleaner decided to remove the card and not change the sheets. The 3rd day sheets still not changed (I knew because their was the same stain on the sheets as at the start - not my fault - and they were so crinkled). So we went to complain and had new sheets put on finally, however there was a blood stain so we asked again, fed up of stained sheets! 2 days after, same story, cleaner removes card asking to have sheets changed and removes card completely from our room, 3rd day no new sheets AGAIN! I’ve never had to pester even a 3 star hotel for new sheets. After showing one member (I think a manager) the photos of the sheets and the stains she obviously wanted to help, unlike the earlier members of staff, and our whole room was cleaned and a bottle or cava as a sorry which was appreciated. However, it took six days and us constantly complaining to get the bedroom and bathroom surfaces wiped down, bed sheets changed and a new bar of soap. They give complimentary ear buds (once used, no replacement!) and the soap was in pieces and unusable! I just can’t believe it wasn’t automatically sorted! It’s like they are trying to save costs by only providing things once! Now the cleaner has left us a new bar of soap on the sink every day since (weird childish behaviour) so now we have four soaps! Bloody ridiculous! So I’m shocked at the comments on how clean the hotel is. Despite this the parts of the hotel the management can see are very clean and the gardeners do an excellent job at keeping the grounds immaculate! Food wise, we are all inclusive and there is a lot of choice but it is mostly the same choices every day apart from a few trays of food on the buffet. However, this might be down to cultural differences between guests, but it is like school dinners. Numerous times people have pushed in front of queuing brits. Even so, a popular chicken thigh dish in sauce caused a queue. Some of us were waiting politely for a new tray to be put out and when it did, it was like vultures attacking! Some guests had even picked up utensils from other dishes to swoop in and steal portions from left right and centre! It’s honestly crazy how some people act and we found it quite frankly rude! Then us Brits queuing didn’t get any before it was all taken again! I must also add that we have seen a few cockroaches scurrying around the floor of the canteen, which we were then a bit paranoid over, we didn’t mention this at the time as the canteen is so busy and we couldn’t find anyone to tell, the hotel should probably employ more staff! Most tables are half laid out with cups and cutlery which causes others to steal from other tables, by the time you’ve found a coffee cup your breakfast is cold. Actually, food times is rather chaotic given everything I have mentioned, not for a stress free holiday! I feel I have ranted now and you get the idea but there are some excellent points I should point out: - The entertainment staff are great, especially for children and Angel works so hard, he should be commended! - The cross fit section and trainer are well organised and a different gym routine every day - Swimming pool areas are well kept, although the pool by the main hotel is very noisy with entertainment, good for families but maybe not couples - Mojito day at the other pool! - There is a secret (as all inclusive) you can reserve a table at the “nice” restaurant for the premium guests, which is meant to be excellent, we only found out from another guest and it took a lot of asking to get a table booked tonight. I would also recommend renting a car and touring areas such as the mountains (roque nuble) and Puerto de mogan is beautiful! I have written quite a lot but I hope the management read this and act on it to ensure other guests don’t endure the same. We had a good holiday but will not be using this hotel again.

Me,my partner and our 19 month old son have just returned from this hotel. It was our first time in Gran Canaria and we absolutely loved everything about the hotel and resort. The animation team are excellent, my son loved the mini disco. The pool area is lovely and clean, and the room was nice. Small, we booked a 'superior double room" it was 2 beds pushed together but we managed. There was a travel cot for our little one. The childrens park was great and my little one loved it. Overall we enjoyed our stay very much and may return in the future.